This happens when a user tries to change the password at log in .
I have a few user's accounts with this issue and after reviewing the log file with IFS today It was found that user ID creates a space in the user id when trying to process this request for s particular ID. why this ID, why not others….. have no Idea. I have asked IFS to review and to enhance this function to remove non-visible space\char for this process. I have had this random problem since 5.6 I am now at 6.4. I hope this helps
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