Has anyone seen this error message before? User cannot change value because row person with key person_id and values (person_id)is not in the database

  • 13 January 2021
  • 1 reply

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 This happens when a user tries to change the password at log in .

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I have a few user's accounts with this issue and after reviewing the log file with IFS today It was found that user ID creates a space in the user id when trying to process this request for s particular ID.      why this ID, why not others…..   have no Idea.   I have asked IFS to review and to enhance this function to remove non-visible space\char for this process.    I have had this random problem since 5.6  I am now at 6.4.   I hope this helps