When some users attempt to drag and drop any document into the attachment pane, they get the following error: The file type is not registered in Document Management/EDM Basic. Please contact the System Administrator.
This seems to be a permissions issue because other users can drag and drop the same file with no issue. Does anyone know what they could be missing?
We recently upgraded from 7.5 to 10. In 7.5, they had no issue with the drag and drop functionality.
Best answer by Bhanuka Senevirathne
Please check if the user have below permissions, if not please grant them to the particular user and try again.
Hope this helps..!!