Hi,
We are about to implement Call Center for our internal and external support teams. What I’d like to know is how other users are handling periodical invoicing of base services (fixed monthly fee). Basically we would like to make it simple and possibly automate the invoicing as much as possible.
One possibility is to use Service Contract, and its periodical invoicing feature. However is do not have connection to actual Support Agreement, and is quite complicated for simple contracts, where there is only one or two service lines.
At the moment we are using Customer Order where coordinator is creating one order for contract period (or year) with lines for each month and invoice lines one by one..
I’m quite sure that other companies has had similar questions and would like to know how others have solved this?