Hi all community,
I am using a solution with FSM and PSO and the Appointment Booking REST APIs.
When a slot is accepted by the end user, the system changes the time commit directly to PRIMARY.
I’ve checked and i didn’t found the corresponding configuration that is setting this.
Could you please help me to identify the configuration that controls the SLA when the consumer accepts the slot through the REST API?
Thanks, Regards
Andreia Leitão
This is coming directly from code. SLA period will be restricted to accepted slot. However, you can change the components of SLA (Start end proportions, curve shape etc.) through SLA Type window.
HI Andreia,
Can you please confirm what platform you are using to accept the booking? Is this an external application? With this information we can help advise where this can be updated accordingly.
Kind regards,
Jamie Smith
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