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Customer Order Line Changes

  • 6 August 2020
  • 3 replies
  • 388 views

Userlevel 7
Badge +18

Could someone please advise.

 

When there are changes to the customer  order line(s) is the history of the change recorded anywhere.

eg. in the event of the customer order line being cancelled is the date it was cancelled recorded.

if the qty changes on the order line is the change recorded along with what it was changes from and to.

etc.

 

Or is it a case of switching on History Logging.

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Best answer by RutJWhalen 6 August 2020, 14:20

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3 replies

Userlevel 7
Badge +28

RMB on the customer order line > Order Line Details > Order Line History which is usually more detailed than the header history as it picks up date changes, pricing and discount changes, and cancellation.  No History logging needs activated for the out of the box piece unless there are specific other field changes you want to track, but these won’t show on the customer order history or line history, will have to be from the History Log.

Userlevel 7
Badge +18

Located  the view CUSTOMER_ORDER_LINE_HIST.

 

Thank you.

Userlevel 7
Badge +18

@ShawnBerk Thank you very much for your reply.  I found the view and logged it as your reply came in.

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