We’re seeing 2 emails being sent to customers for every customer invoice that is printed using the Bulk Print Customer Invoice mechanism, in Apps10 UPD5.
Each email has an invoice PDF attached with identical content but each file has a separate filename (e.g. Invoice_0001.pdf and Invoice_0004.pdf). This makes sense as to why 2 emails are being sent since it looks like 2 PDF files are being created for every invoice.
So the question is why is it generating 2 PDF files for each invoice when printing invoices using the Batch Print Customer Invoices screen? Any ideas or has anyone out there seen similar?
We were originally using the Print/Send option but even with Print Only it still generates 2 PDFs and therefore 2 emails.
Best answer by Rasika Lakmal
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