Topics started by Dulshan De Silva
Hi experts,One of our customers has an issue of Request Contacts getting copied to connected tasks in doubles.This happens only when adding a New contact under the 'Contacts' tab of 'Request' screen by using the 'New' button. Issue doesn't occur when adding a contact by using the 'Select' button. Issue occurs in both custom screens and in the baseline screens of customer’s environment. There are no relevant Business Rules or Client Scripts to be found. “Watch All” doesn’t trigger anything. Couldn’t find anything related to this by manually going through all rules and scripts. Server logs indicate 2 entries that have inserted same contact to task_contact. When TASK_CONTACT_COPY app param is set to N, duplication does not occur; only one entry is copied. (But Contacts added using Select button doesn’t get copied to the Task, as expected). Requesting your expert ideas on what could be the root cause for this.Dulshan
Hi all,Following app params are set:QUOTE_ACCEPT_PART_ACTION_DEFAULT = CREATE_PART_NEEDCREATE_STOCK_IN_QUOTE_ACCEPT = Y And the particular part that needs to be used in this scenario has “Adjust Stock” unchecked in Parts screen:Even though “Adjust Stock” is unchecked, a stock record is automatically created when accepting a quote having this part.If QUOTE_ACCEPT_PART_ACTION_DEFAULT = CREATE_PART_USAGE, a stock record is not automatically created (if “Adjust Stock” is unchecked).So my question is, is there a functional requirement to have a stock record if a Part is to be added as a ‘Part Need’ ?Cannot we quote for a part, by having it entered as a Part Need on quote acceptance AND without a stock record getting created?Also, an error pops up if I manually enter a ‘Part Need’ if the Part does not have a stock record.Thanks in advance,Dulshan.
Hi experts,One of our customers has the following question:They would like to know if there is a way to limit what devices the FSM mobile app can be downloaded to.For example, is it possible to limit the app to only be downloaded to iPads and prevent them from downloading to their iPhone?They would also like to know how to get this done if it is possible at all.Thanks in advance,Dulshan.
Hi all,Can I know what governs the work status of a resource in the FSM Schedule Board. I have observed this work status can be either ‘Off Shift’ or ‘On Shift’. But as shown in the screenshot below, it shows ‘Off Shift’ even though the resource has a shift at the current time. I am curious whether this is a product bug or if this ‘Work Status’ means something else.Thanks in advance,Dulshan.
Hi experts,I have observed that in the FSM6 UPD12 (Android) Task attachments are available in the device storage > 'com.metrix.metrixmobile' folder > ‘files’ folder only when they are being viewed: i.e. when a pdf. is being viewed by an external app. When I exit from viewing the file, it gets deleted from the above location.But the files seems to be still available somewhere in the phone because I can still open them through FSM app even when there is no internet connection.Is this the expected behavior or is there a way to turn this off? (to make the attachments permanently available in the 'com.metrix.metrixmobile' folder)Thank you,Dulshan.
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