I got this notification below, but it seems to take me to links that work for resetting the password for the old portal. Is there a link for resetting the password for the new customer portal?
We use FSM 6.21 and PSO 6.11. Currently, we need to use the PSO resource planner to setup rotas designate which resource will be working which shift.Is there anyway to upload shifts from a spreadsheet type of format? If not today, is that on the roadmap?
I am trying to find documentation about scheduling app params (not app params but scheduling app params), specifically about service_hours_response_type.I don’t see it in the standard FSM documentation that’s on the system. Where can I find documentation on that?
Currently, when we want a task to go to PSO but to be manually scheduled, we apply a skill of MANUAL SCHEDULE to the task. That way, PSO will not find a resource with the matching skill and the task will sit there until it is manually scheduled.However, we want to use Schedule Assistance to manually schedule that task in PSO. We can deselect “Match Skills” and that ignores the Manual Schedule skill requirement, but we want to see suggestions for resources with the other required skills.We tried using a value of 0 for the task, but for some reason it still schedules the task.Is there some way to get PSO to not schedule the task, without having to use the MANUAL SCHEDULE skill trick?
My phone just upgraded to Android 13. We are using FSM 6 update 12 (soon to go to update 18). I just tried to install the mobile app and it does not successfully open. It seems to have a problem around how permissions are granted- I grant all the permissions but it still acts like I need to grant more permissions.What FSM update will support Android 13? By the way, I also tried it with update 18 and that won’t come up either.
As we have been making a lot of configuration changes and software updates that affect the mobile app, after each change we need users to initialize the mobile app. We have struggled with how to manage that process. For example, we have tried emailing all users and informing them to initialize their mobile app, but then many do not do it. We largely use WebClient and we have 100s of users that need to initialize.We’ve recently worked with IFS to setup this screen that allows us to sort by init date (or other fields), select 100s of users at once and then initialize the mobile app. This doesn’t immediately initialize the mobile app but rather the next time they use the mobile app, it will initialize.Because it could cause a flood of messaging towards the servers and may interrupt any transactions they are in the middle of, we are just using it during weekends or late hours when few users are using their mobile app. Then, the next business day, at various times when they first open the a
Within PSO mapping, we can see the home location of the technician as an icon on the map. Is there a way to get it to show the latest location (latest GPS fix) on the map as a large visible icon, instead of showing the home location?
What is the expected release date for FSM 6 update 12?
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