I have a business case where ETM channel will receive a inbound email with Parent ticket no and I need to close the last open task of that ticket so it moved to the next stage of the workflow.Just wondering if ETM data mapper can extract the last child open task number if I pass parent ticket id as parameter.
I am having issues to create “NORMALTASK” based on action and link with parent ticket ? Although IFS provided the option to create task but it is time consuming as user need to copy all information (Affected User, Task type, summary, description etc ) so I am trying to build a custom Action that will call a custom action script to create a normal task and attached with the parent ticket copying all parent tickets information. In 11.4 version we do have a feature to create task but when I use my legacy script to create normal task passing event_type_enum="NORMALTASK" it gives me error “ERROR 808 Error encountered when creating new event: Exception: ComplexValidationException: A complex validation error has been detected by the application. Rule broken: mandatorySeedEvent, Related field: taskSeedEvent, Message: ??server.validation.errors.mandatorySeedEvent??. Status code: 400”. Legacy scripts works fine in creating incident and service request.I tried setting the two variable taskLinkR
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