Has anyone figured out how to adjust the CSS for these tooltips? If I have a tooltip that is long it goes to the very edge of the page, so I’d like to change the width to make it more compact.
Hi all,What are we trying to do?We need to know how to limit a contact user search on a custom field to where the userItem relationship is NOT discontinued and exclude those that are.The backgroundOur objectiveWe are trying to clear down legacy user-item relationship data in our system and avoiding a hard delete where possible.How we are currently set upWe hold our cost centres as CIs and create relationships between these items and our approver’s contact users records. our forms have two fields working in tandem, which cost centre they want to use and which approver to direct the approval to.Dual field screen shot The lookup filters on the budget holder custom field is…select usr.id from usr as usr inner join usr.userItems as usrItems where usrItems.item.shortCode=(@*@$new.W('COST_CENTRE').shortCode@*@) and usr.shortCode <> @*@$new.affectedUser.shortCode@*@Note, this also prevents the affected user from approving their own spend.Why is this not working for us?Because the contact
Hello I have been trying to create a relation between all Items to build the CMDB, although it is available in the Item form I haven’t found a way to do it in bulk what I need to update Relations I generated DWM file but there was no file for the relation I have tried to do it through AssystETM with different channels but couldn’t find the fields for relation to link an item to another item I see the relation through “Item Relation” but there is no source and destination on the assyst Resource “Item Relation”AssystETMany idea on how to link it,Thank you in advance for your support
Hello again,Unfortunately in my role I’m not an assyst Admin and I’m kept an arms length away from the staff that do the work, so I have to research and determine a solution then put in my request.I’m trying to see if a process can get data from an external source. The reason for the external source is it a profile for user access, which contains many different profiles, that change frequently. As such we don’t want to inundate the assyst Admin to change a process or assystNET form each time there’s a change. My idea is that a manger would complete an assystNET with the required information, then assytNET function would pull the date from the external source, then add it to the task. When the task is assinged to the support team all the information is already included and they don’t have to manually look it up. Thanks in advance to those who check it out and don’t respond.C.
When attempting to log into Assyst at /assystweb/application.do we are seeing a 20 delay before getting the login screen. Once past that it works fine. Logging on to /assystnet/#homepage does not have a delay, it’s pretty much immediate.
Has anyone tried filtering an item field on a custom form to include all items with a specific configuration characteristic? I’ve been working my way through it myself with the help of the Wiki and Javadocs but seem to be missing something.My use case is to apply a configChar of ‘’Single sign-on’ to all applications that are set up for it, to present our user base with an incident relating to troubles logging in, and limiting the item selection to only relevant applications.Thanks in advance.
Hi,I have a Single Line string custom filed on a logging form, and would like to add a Validation Expression that stops a user entering 000000 or 123456.I’m able to write an expression that allows only 000000, but not able to write an expression that doesn’t allow that combination of numbers.Has anyone had any luck writing this kind of validation expression?Thanks in advance
Good day, Is it possible to do an Item Search on a custom field in assyst, using the Item Monitor, to find Items that do not have a date specified? A search with a blank date returns an error, which leads me to wonder if this search should normally work. assyst Version: assyst 11.4.1 Build: 12405 Date built: 07 February 2022 06:15:33 Thanks,…Donovan
Good day,We’ve been looking to import data into custom fields on Items. The wiki is very, very detailed for the Data Mapper, but there does not appear to be an example of how to update the value of a shared field (let alone, in our case, a single lookup field).Below is what we had come up with. assystETM recognizes our custom Item field, RESOLUTION-PROGRESS, but we do not know how to tell it to import the data for that field, as there are no fields to specify this. Clearly, we are missing something. Can anyone give us a hint or direct us to an example for updating custom item fields? Really appreciate it,...Donovan
we'd like that a knowledge procedure is shown in assystnet while an incident is being logged. In the wiki we read that it is possible but we didn't find how to configure it. Can you help to find the related wiki page or give us some instructions?
Good evening, I am currently working on ways to utilise the Action Processor feature within assyst.I’m having a few issues and have some questions, if anybody could assist that’d be really appreciated. How can I fetch the description of an incident within an action processor rule, I’ve tried EVENT_DESC and EVENT_DESCRIPTION. In addition to the variable required, is there a page in particular that lists all available variables? If a variable doesn’t exist in the (hopefully existing) list mentioned above, is it possible to create them via the Action_Processor_conf- if so, is there a list of in-depth variables to pull from? All assistance is very much appreciated. Thank you in advance.
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