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Replies posted by Tierajeng

23 Replies

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TierajengSidekick (Partner)

asked in Finance (Financials)

Separate Supplier invoice series for same supplier in different state

Series for specific invoice type can be defined.but I am trying for multiple series for perticular invoice type like ( Manual supplier invoice) and different supplier delivery addresses. One supplier have many delivery addresses.one series for one address.

TierajengSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Slowness in Push queue messages

Single Push queue message is taking 1sec of time. Execution interval is set 2sec, Earlier it was 3 sec. After that i have seen some improvements. I changed Processor from 8 to 10 as well. I will check now Ownership query performance. I will also check the PUSH DATA Batch queue frequency. Thanks!

TierajengSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Slowness in Push queue messages

We are using 3.15 version of mworkorder IFS Mobile apps. We have issue in processing multiple Push queue records for different entities. Around 60 messages/min processing. Push queue records contains mainly Activeseparate, Resourcebookinginfo, MobileOperation, MobileoperationAllocation Entities.I have tried to solve issue with many ways but all does not seems to be working like, changed System parameter for Touchapp queue, Changed the Execution time for Push queue message processing job, Sometimes, it is working fine after MWS Service restart but sometimes that also does not work. Executed the Cleanup Jobs etc. Memory Utilization and CPU Utilizations also looks good for the integration/MWS.

TierajengSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Unable to create Work order

Did you get issue only for work order screen? Were you able to work on other windows in this 3 hours? Are you getting any error or just stuck in the window? it was for work order only and there were no error messages. So what was the issue you are facing? New button was not active? I t was giving issue related to database connection but i have not captured the error. But, now troubleshooting the issue.

TierajengSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Unable to create User in IFS Applications 9.0

We have received the below error while trying to create new IFS User. Can you please advise the solution of the problem? Error Message: “Domain index is marked LOADING/FAILED/UNUSABLE.” Thank you for providing steps. We have rebuilt the Index through database script : SQL> drop INDEX "IFSAPP"."FND_USER_TIX" force; Index dropped. SQL> CREATE INDEX "IFSAPP"."FND_USER_TIX" ON "IFSAPP"."FND_USER_TAB" ("TEXT_ID$") INDEXTYPE IS "CTXSYS"."CONTEXT" online; Index created. SQL> alter index IFSAPP.FND_USER_TIX rebuild online; Index altered. SQL>

TierajengSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Unable to create User in IFS Applications 9.0

Checked if one of your scheduled jobs for domain index has failed or is in status Warning. check background jobs. I cannot find any jobs for domain index. Can you please advise if any standard Job for this.

TierajengSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

360 Scheduling Jobs Performance Issue

If you look at the XMLs generated, are these particularly large? Do you have events triggering for specific things on a work order that might cause the delay? How Events on Work order could impact on Such Jobs? Some events are planned on the work orders (One event to finish the work order which have already invoiced). Work orders are also being updated by the Integrations.

TierajengSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Unable to create Work order

Sounds strange. Was this for all users? When you say you couldn't create a WO, did you get an error? Have you recently done any changes in the environment (looking at the other things you've posted recently makes me wonder)? Yes, it was for all users and No error were flashed.

TierajengSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Unable to create Work order

Did you get issue only for work order screen? Were you able to work on other windows in this 3 hours? Are you getting any error or just stuck in the window? it was for work order only and there were no error messages.

TierajengSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Column Chooser Option for Custom Fields

You might need to delete the content of your 2.0 folder to force the application to re-download. Close all .NET applications such as IFS Enterprise Explorer, then delete the contents of this folder: %LOCALAPPDATA%\Apps\2.0 (This works because Windows Explorer understands environment variables, so it will automatically redirect %LOCALAPPDATA% to the appropriate place.) If this works, the next step would be to re-sign the application with F1MAGE to force every user’s application to re-download. Hi Durette This solution also doesn’t work for me. Thank You!

TierajengSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Column Chooser Option for Custom Fields

@Tierajeng From your description, I assume you have already configured the custom fields properly, so they are visible in the column chooser. If that is the case, then this could be something to do with the personal profile. You can try the following, but please note that this will remove any other layout configurations/saved searches you have made for this window. You will have to redo them. You can export and backup the profile first, if that is a concern. Go to Create User window and load the user. Click on the link to personal profile under User Profiles section. From Windows->Features, find the window you were trying to add the column to. It should start with ‘tbw’ prefix. RMB and delete the node from personal profile. Restart the application and try again to add the column. Hope this helps! Hi Charith, This solution doesn’t work for me. Thank You!

TierajengSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Column Chooser Option for Custom Fields

Hi @Tierajeng, DId you Reload the Configuration after the custom fields are published? If not, please go ahead and reload the configuration and open the window again. You can do this by, Right clicking on the window. Custom Objects → Reload Configuration. Open some other window and open the window which has the custom field again, Now try to Make it visible using the Column Chooser. Hope this helps! Hi Himasha, Custom fields were created long back and i was able to move the custom fields from Hidden to visible Columns but now it is not working.

TierajengSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

How can unhide the all hided fields in IFS Application?

This solution is working. I was searching column chooser option in the Context Menu. But it was appearing while i did RMB Click on “+”

TierajengSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

How can unhide the all hided fields in IFS Application?

Coloumn Chooser option is not appearing in the Context Menu.

TierajengSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

How can unhide the all hided fields in IFS Application?

@Tierajeng Please follow these steps: Refresh the window(if you don’t refresh the window first, the next step won’t work) Right click on the ‘+’ icon (refer to the screenshot below) and the “column chooser” option will appear in the context menu. Now you can move all the columns to the visible columns section using the column chooser dialog. Hope this helps! Coloumn Chooser option is not appearing in the Context Menu.

TierajengSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Column Chooser Option for Custom Fields

This solution doesn’t work for me.

TierajengSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS MWO Failed Transactions handling

This is really helpful ! How it can be configured in IEE for such messages to move automatically in ignored queue. Thanks!

TierajengSidekick (Partner)

asked in Insights (Business Reporter and Analysis Models, EOI)

quick report scheduling

Thanks Amy! I tried both options with external and internal emails.

TierajengSidekick (Partner)

asked in Insights (Business Reporter and Analysis Models, EOI)

quick report scheduling

I have scheduled Report but experiencing below error in Application message. Can you please advise:Error while sending data... Caused by: javax.mail.SendFailedException: Invalid Addresses Caused by: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay for rajendra.gupta@

TierajengSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

About using IFS PSO in FSM

There’s an integration between FSM and PSO for schedule optimisation but the FSM product has its own, less sophisticated scheduling if PSO hasn’t been purchased.Thanks!

TierajengSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS MWO Failed Transactions handling

I have experienced some of the different scenarios where inconsistency observerd.Case1: WO is assigned to the mobile user by the IFS PSO and sent to the Mobile user by the Event. He accepted the WO but that message took little bit time and in between this work order is taken back (Changes status from Assigned to Prepared) in IFS. Now message carrying or coming back to IFS to update the status from Assigned to Accepted is getting failed, As Work order is already move to Prepared. As mobile user also accepted and started WO, Even some cases, He had already reported the Time transactions are also coming back to IFS and getting failed.

TierajengSidekick (Partner)

asked in Insights (Business Reporter and Analysis Models, EOI)

quick report scheduling

Yes, I have gone through with the mentioned document. Let me further investigate in the issue.

TierajengSidekick (Partner)

asked in Insights (Business Reporter and Analysis Models, EOI)

quick report scheduling

I created scheduled DB task and email also specified in thay task only. Even application message successfully provessed. But e mail is not triggered. Let see if any other option to fulfill the request.

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