- - Knowledge base
Product Updates
Events
Groups
Feedback

Community
Search

Replies posted by Timmermans Roel

98 Replies

Newest first

Oldest first

Timmermans RoelHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Customer Order - Connected Work Order no longer visible after 'Release' of WO

Hi @Marcel.Ausan , Thank you for that information. I agree, based on the code it looks like intended design but the reason why remains guess work :-).I’ll check if we want to initiate a request for this. Best RegardsRoel

Timmermans RoelHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Customer Order - Connected Work Order no longer visible after 'Release' of WO

@Timmermans Roel this is a bug and seems to have been solved in 23.1.5. Please check below post for more details: Connected Work Orders | IFS Community Dear @Marcel.Ausan , Thanks for the reply. Unfortunatley, according to the account settings I am using 23.1.5 (see last printscreen of initial thread). I also must indicate that the bug is not entirely the same. The link you used refers to the user not getting ANY link. I always get a link - unfortunately not always the right one. No WO Created => “Related Pages” > “Service Request” WO Created (status lower then Released) => => “Related Pages” > “Connected Work Orders” WO Created (status = Released) => => “Related Pages” > “Service Request” Best RegardsRoel

Timmermans RoelHero (Partner)

asked in Supply Chain

Work task material Line does not show up in IPAP

Hi @Piyal Perera , “IPAP line is showing immediate supply or demand details”.But why is my Work Task Line not considered as a ‘immediate demand’? I need the part to perform a repair. Wouldn’t it be more transparant that the work task line is visible in the IPAP? Connected to this: please check out my other topic: MRP does not create Shop Order for Material needed in "Work Task - Service" | IFS CommunityIn this topic the Work task line is visible on the IPAP… So how is ‘Work task - Service’ different from the traditional Work Task? (see printscreen below as well)It doesn’t make sense that one Work Task is not taken into account and the other one is taken into account, correct? How do you look at this? Best RegardsRoel

Timmermans RoelHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

No 'Save' button when editing Service Catalog

Retested this myself and it seems to work now. These are the current software version details:

Timmermans RoelHero (Partner)

asked in Supply Chain

Work task material Line does not show up in IPAP

Small Update: When Performing SIte MRP - The MRP does the correct calculation.I created a Work Taks with a Qty Required = 7. On the IPAP, the demand is not visible but when I run MRP, it creates a SHop Order Req for 7 - 2 (= QTY on hand) = 5 pcs to be manufactured.Question; on the IPAP I see the Shop Order Requisition but not the Work Task that needs the material. Anybody any idea why this is the case?

Timmermans RoelHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

No Maintenance Organization when selecting 'New work'

@Timmermans Roel the Apps for Page Designer page is intended primarily to show the layout of the pages so that configuration changes with Page Designer can be done, but it will not be functionally equivalent to the MWO app at times. Can you elaborate on what you were trying to achieve when you saw this? Best regards, Rukmal Yes, i saw this statement: I was trying to make a request to see if it works correctly and if the correct data is fetched. So is that only possible with the Mobile app itself then? Does that mean that logic does not exist on these pages? So why does it fetch the data for “Site” but not the data for “Maintenance Organization”? What is the difference there? Best RegardsRoel

Timmermans RoelHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Can you peg a Work Task Material Line to a Shop Order

Hi All, Just coming back to this option. Our customer is still waiting for a solution on this. We still believe it is really strange that a WO demand cannot be pegged to a Shop Order. In the current option, WO generates a demand, MRP sees the demand and creates a Shop Order Request. The Shop Order can be completely processed and our part comes on stock. But at this point there is no connection to the WO and any other Shop Order (for example a DOP request) that needs this part could automatically reserve this part - all though it was actually intended for our WO. So problem: the production now automatically is assigned the already produced piece, and the WO needs to wait untill MRP generates another SHop Order Request and we have to wait again X period of time before the parts is produced again. (and hopefully it will then remain available). The idea is in status ‘Accepted’, does this mean it is on the roadmap somewhere? Best RegardsRoel

Timmermans RoelHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS MWO Service - New Request Quotation

It seems like there is a bit of an oversight on the Request Quotation screen where you're not able to create a new quotation if there isn't any quotation existing yet. Another way to create a quotation is by creating a new request and marking this as ‘Quotation Needed'. Hi @Roel van Zwieten , Thanks for your input. This did the trick. I’m working on 23R1 and so this looks like a bug. Initial situation: No abbility to create Request Quotation, not in MWO and not in desktop application (as described in previous posts). Used tips from Roel to create a ‘New Request’ and tick ‘Quotation Required’. I managed to create a New Quotation Request: After this I got some additional functionality on the Web application tp create a New Quotation Request. This allowed me to create another Request Quotation. Next I went to MWO, and also in MWO I was now able to create a Request for QUotation. the drop downs ‘Service’ and ‘Service organization’ now had options I could select.ANd I could sent the re

Timmermans RoelHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS MWO Service - New Request Quotation

Hi @Alexander Heinze , I’ve been going to the MWO demystified document but I’m still having trouble trying to create a New Request Quotation. I’ve created basic data in the Service Catalog, created Service Organization, service user group, selected Maintenance org as Delivery unit... but the MWO app still does not sync any basic data. What could be the problem here? Is it normal that the ‘Request Quotation’ in the IFS Cloud application also does not allow me to create a new record? Or is there an issue with Permission sets? Thanks for any tips you might have. Best RegardsRoel Timmermans Service organization:

Timmermans RoelHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS MWO Service - New Request Quotation

Can you have a look here? IFS Cloud - MWO Service demystified (23R2) - revised version | IFS Community It should explain Service Organizations. Services are the Service from the Service Catalog (IFS Cloud - Scheduling demystified (23R2) | IFS Community) Hi Alexander,This is a brilliant document. I’m going through it from start to finish but it has excellent information, the printscreens are very usefull and the links are very easy to navigate through the different sections of the document.Looking forward to seeing more of these documpents coming from IFS. best RegardsRoel

Timmermans RoelHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

WO generated from Service Contract - Customer Empty

Hi @Alexander Heinze , Thanks for your feedback. At least now I know it’s not just me :-). I’ll check how far this bug gets us into trouble and make sure to talk to our solution architect. Best RegardsRoel

Timmermans RoelHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

WO generated from Service Contract - Customer Empty

@Timmermans Roel I m not clear on the part you mentioned, “Work Task Templates DO have the Customer“. Is this a configuration or a modification. Because AFAIK, there is no customer connected to Work Task Templates. My apologies. This is a type. The exact sentence should be:The PM that I used is linked to a Work task Template, and the Work Tasks generated from the template DO have the Customer on there. So when I created the WO from the Service Contract PM Plan - ‘Generate WO’, the WO itself does not contain any customer info, the work tasks below the Work Order do have the customer info. You can also check the printscreens I added in the initial post if you need some additional info. Thanks for your interest and I’m looking forward to any feedback you might have. Best RegardsRoel

Timmermans RoelHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

WO generated from Service Contract - Customer Empty

When you say “I generated a WO from a Service Contract”, how did you do it? If I create a new Service Request and select the contract line, the customer does get populated (tested in 23.2.1). Hi Alexandar, In this case I used ‘Generate Wo’ from the Service Contract Maintenance Plan.I tested again and still does not populate the Customer on the Work Order - Customer Information section. I also tried the same way as you (From New Service Request). I only entered the Service Contract and contract line and created the WO, and that indeed populates the Customer on the WO automatically. And I tried a third method using ‘Calendar Generation’ => This also does not populate the customer info. Best RegardsRoel

Timmermans RoelHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to issue Customer Owned stock

Hi ALl, Still looking for a solution on this issue. THis question pops-up again in a different project. Situation:Customer purchased x spare parts from us to use on maintenance interventions. We execute a calendar based PM generated Work Order During the WO we see that the spâre part needs to be replaced. So we get one from the customer owned stock with contains X parts We replace the part We don’t need to keep track of the customer stock. That’s the customer’s responsibility. But we do want to track that a Customer owned spare part was replaced on this WO so we can track the date of replacement and lifetime. So how does a technician do this? Either using Technician Portal of MWO Service app. Best RegardsRoel

RaviprasadpremDo Gooder (Partner)

asked in Assets (Asset Management)

Invoicing of service contract

Hi Nethmini Kosvinna Customer Order Type SEO is already defined in basic data... still issue persisting…. Where is this basic data defined? When I generate a invoice from IFS Cloud service contract the CO type is still NO. Is it defined for service agreements or where ? The question is already posted a long time ago but since there is no answer yet: you can find it under the window ‘Customer order Type’. (Now at least the answer is there for future questions ;-))

Timmermans RoelHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Track replacement of parts purchased by client

“How do you have visibility into the wear parts that the customer bought from a different source (if there is any visibility into this at all)”. I think a good example would be an elektromotor. You sold the customer a machine that runs a conveyor belt with an elektromotor - the manufacturer and modelnumber are on there so any customer can find these on-line in various places. So he bought one and gives it to our engineer that’s doing a preventive maintenance… So you want to keep track that this motor was replaced on date X. I think the same goes for any other electronics component that is manufactured in bulk (Power supplies for example).The conveyor belt iself is also a good example. Customers could possibly get better deals directly from belt suppliers like habasit. But you want to note down when it was replaced to keep track of lifetime and operating hours… “You can still use non serial tracked parts, so you don't have to define a (made up) serial number.”Can you put non serialized

Timmermans RoelHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Track replacement of parts purchased by client

Thanks for the reply @Roel van Zwieten. Question: in order to issue the new part (= the customer owned part), I first need to get it into my inventory as a ‘customer owned’ item, and with a (self defined) serial no, correct?What would be the best process for this?

Timmermans RoelHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Track replacement of parts purchased by client

Hi All,This request is still open and now another client of ours is asking this question. How do you approach this?Best RegardsRoel

Timmermans RoelHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Create Service Quotation from WO with cancelled work task

Hi All, Does anybody have any suggestions on the above? best RegardsRoel

Timmermans RoelHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Work order - Refurbishment

Hi All, Does anybody have any ideas on the above question? best RegardsRoel

Timmermans RoelHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Matrix Lobby - How to get complete view of table

Hi All, Does anybody have info on this? I don’t think it should be that difficult right? It’s probably just something you know or you don’t know (And I don’t know at the moment :-)). best RegardsRoel

Timmermans RoelHero (Partner)

asked in Supply Chain

IPAP - Filter on Condition Code

Another thought is to change the part ownership to ‘customer-owned’ for the PO line with the DAMAGED condition code part until it reaches Received, for sure that PO line won’t appear in IPAP counts. Then when it receives we can change whatever we want and move to a specified location. Hi @Piyal Perera , Thanks again for the reply and the cooperation. I really appreciate it. The ‘Customer owned’ option did not yet cross my mind. It is indeed an option to keep the PO line out of the IPAP. Another way that I have currently found is to put the PO in status ‘Freezed’ and Release it again just before we do the receipt. At this point, that still sounds like the most feasible solution. Unfortunately, the customer is not really happy with this. He still doesn’t understand why a Condition Code like ‘DAMAGED’ is taken into consideration into the IPAP (and actually I agree with him). It doesn’t make much sense that such a condition code would be considered viable for fulfilling demand on a Custo

Timmermans RoelHero (Partner)

asked in Supply Chain

IPAP - Filter on Condition Code

Hi All, Does anyone have any additional info on this topic? The IPAP does not make any distinction on condition code. So even when the condition code = ‘DAMAGED’, the IPAP counts this as expected supply - while it is clearly not usable. How do we explain to IFS that certain condition codes cannot be used for forecast in the demand/supply? (PS. I don’t believe the Part Availability control is a solution because as long as the part is not on stock, the PAC are not set - so that does not seem to help.) Best RegardsRoel

Timmermans RoelHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Resource Scheduling on Work Orders and Shop Orders

Hi, I think this is a very common scenario in many companies that is not properly supported in IFS. I suggest to create an idea to let the community vote for it. Idea created: Integrated Planning tool for all employees | IFS Community

Timmermans RoelHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Resource Scheduling on Work Orders and Shop Orders

Hello, We are wondering the same thing. Did you ever get this reseolved? No, so far we have no solutions for this scenario.

1
2
3
4

Page 1 / 4

Badges

Alexander Heinzehas earned the badge Team Player 100
learner01has earned the badge 1st Reply
Daniel123has earned the badge 1st Topic
andrei.borromeohas earned the badge 1st Answer
Sivanandanhas earned the badge 10th Reply

Show all badges

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Login as an IFS Employee

or

Username (Do not use your email as a username.) *

Email Address (Use your work email address.) *

Name *

Company *

Account Number

(Private)

Only you and moderators can see this information

Job Title *

Member Type *

IFS Employee IFS Partner IFS Customer Just Visiting

Products Used

(Private)

Only you and moderators can see this information

IFS Cloud IFS Applications FSM PSO Maintenix Fleet Planner Alliance FieldCentrix assyst MWM Other

Country

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Login as an IFS Employee

or

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK