Hi @MariaN, Would it be possible to share the Case or Solution ID so I can forward this to our TPC? A client is facing the same issue… This would be great!Kind regards, Anny
Hi all, A quick update about my ongoing investigations: As in 90% of the cases, the problem was a missing setup: the communication method for the employee must be set as default After activating the check box for the communication method email, I could generate the email via event&action (described above) - very happy at this point :) Now, a new issue appeared: I could trigger all required event&actions except for one: I fear this might be a bug. The event ID and description refer to a task comment. However, on Aurena there is no column or functionality called “Comment” as far as I know. Instead there is a column called “Remarks”. Has anyone achieved to trigger an action with this event? Or does anyone know about another comment functionality for the onboarding tasks than the column remarks? Thanks for any help :) KR, Anny
Hi Karolina, Many thanks for your feedback! This view already helps me - I found the events with status failed. At least this is the next step where I can investigate. Thank you !Kind Regards, Anny
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