Replies posted by Shan Peiris

68 Replies

MWitczakSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Error when attempting to remove a customer

Hi,IFS Designed the Solution/Patch to Correct this Issue. But it is not recommended to apply that bug fix as a single patch and should take at least with UPD 7. (due to the criticality of the patch content, it was advised only to receive a patch with UPD 7 or a later version).RegardsShan

2 years ago

Bernadeta WoszczynaDo Gooder (Customer)

asked in Distribution (CRM, Commerce)

Edit customer contact

Hi @Bernadeta Woszczyna The reason that the above-mentioned issue, lower section of the Customer Contract Tab Attached to the CRM Component (CRM – Customer Relation Management). if we want to use the lower section of the Customer Contract Tab we must install the CRM component/module.Example from Our EnvironmentsThe Customer Contract Tab attached to the CRM Component Kindly please check CRM is installed in your application. if it's installed you can Enable/Grant access to the presentation objects for relevant Users. Hope this can help to resolve your issue.Thanks & RegardsShan

2 years ago

Georgios SchmidtHero (Employee)

asked in Finance (Financials)

Customer unfriendly error message when deleting customer contact

Hi @Georgios Schmidt Hope you are doing well.if you want to change the error message text, you can request it from the R&D team with the new changing requirement. kindly please check the possibility for this with the RnD team.RegardsShan

2 years ago

CS260713Do Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Aurena - Custom Fields

Hi,This may Helpfulhttps://docs.ifs.com/techdocs/Foundation1/040_administration/220_user_interface/020_custom_objects/040_custom_fields/020_create_custom_fields/default.htmRegardsshan

2 years ago

CapAvinaKSidekick (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Hide checkbox using IFS EE ?

Hi @CapAvinaK You cannot hide the checkbox by using permission sets. But you can disable it from specific users. for do that, you need to revoke the access for their presentation object connected the mentioned check box. Then the users cannot check/un-check the mentioned check box.Hope this may help.RegardsShan

2 years ago

Nagah.khaledHero

asked in Finance (Financials)

what is the deference between control type and posting type ?

Hi @Nagah.khaled The Financial transactions should be posted is controlled by the Posting Control functionality within IFS Financials. Any component can register posting (event) types and control types in the Posting Control framework. Applicable posting and control types are sent to the Posting Control framework to retrieve the code string that defines the posting information of a transaction.Hope this may helpRegardsShan

2 years ago

MR10Hero (Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Conditional Custom Field

Hi @MR10 This may Helpfulhttps://docs.ifs.com/techdocs/Foundation1/040_administration/220_user_interface/020_custom_objects/040_custom_fields/020_create_custom_fields/default.htmRegardsShan

2 years ago

Thanushi JayaweeraSuperhero (Employee)

asked in HCM (Human Capital Management, Payroll)

Print button issue in time clock.

Hi Thanushi,Sometimes, this can be happen when any fault with Acrobat Reader DC opening process. any possibility can use other PDF Reader?RegardsShan

2 years ago

Thanushi JayaweeraSuperhero (Employee)

asked in HCM (Human Capital Management, Payroll)

Print button issue in time clock.

Hi @Thanushi Jayaweera ,could you please check are they using the Licensed version of the Adobe Acorbat DC? Sometimes users who are using the Licensed version of Adobe Acrobat DC, this issue happens. But the free version of Adobe Reader will not trigger this issue.RegardsShan

2 years ago

Thanushi JayaweeraSuperhero (Employee)

asked in HCM (Human Capital Management, Payroll)

Print button issue in time clock.

Hi Thanushi,Most probably this issue started with version 20.013.20064. if we update Adobe Acrobat to the latest version, sometimes that can resolve this issue.RegardsShan

2 years ago

sandra.waudDo Gooder (Customer)

asked in Supply Chain

Trying to put receipt into inventory location and getting error

Hi @sandra.waud I once faced a similar issue. IFS designed Patch which is available from UPD13 onwards will resolve this issue.RegardsShan

2 years ago

klorimerSidekick (Customer)

asked in Upgrades & Updates

"" is non existing table

Hi @klorimer This can happen when 'Reference Cache' & 'Security Cache' contains objects which already not in the database. Then clear the 'Reference Cache' & 'Security Cache' and try again. sometimes this can be helpful to resolve the issue.RegardsShan

2 years ago

ronhuHero (Customer)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

Event - Fire Supplier Delivery Reminder

Hi @ronhu Hope this may help IFS Custom Events Documentationhttps://docs.ifs.com/techdocs/Foundation1/040_administration/240_integration/320_events/default.htmRegardsshan

2 years ago

ChristianPDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Customer SSL certificate import error - IFS APP 10

Hi @ChristianP sometimes this may helpfulWildcard SSL/TLS Certificate Verification Error in App10 | IFS CommunityRegardsshan

2 years ago

Nipun GunaratneSidekick (Employee)

asked in Document Management (DocMan)

Document management doesn’t seem to be activated

Hi @Nipun Gunaratne Sometimes this may helpfulRegardsShan

2 years ago

CheSusumYDo Gooder (Partner)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

Find Method for new DB Task

Hi @CheSusumY Try using the debug console to capture the SQL that is executed at creating the Ave Capacity Calc task. You can find more information in the attached Screenshot.Open the debug console as below. A console type window will be open Navigate to the application and perform the Ave Capacity Calc task. Go back to debug console and you can see the method for Ave Capacity Calc task in the debug console window Use the PL/SQL details tab more information RegardsShan

2 years ago

Ngerst

asked in Distribution (CRM, Commerce)

Apps 10 Aurena - Messages

Hi @Ngerst This issue already report to R&DR&D acknowledged the problem and mentioned that it is considered a future enhancement requestRef: Solution ID 289179RegardsShan

1 year ago

anuruddhabmDo Gooder (Customer)

asked in Products (Manufacturing, Products, Engineering)

When creating Inventory Part in APP9 "domain index is marked LOADING/FAILED/UNUSABLE"

Hi @anuruddhabm hope this may also helpwhen creating Inventory Part "domain index is marked LOADING/FAILED/UNUSABLE" | IFS CommunityRegardsShan

2 years ago

anuruddhabmDo Gooder (Customer)

asked in Products (Manufacturing, Products, Engineering)

When creating Inventory Part in APP9 "domain index is marked LOADING/FAILED/UNUSABLE"

Hi @anuruddhabm This may help To identify which domain index has not valid, run the following SQL as app owner: SELECT * FROM all_indexesWHERE DOMIDX_OPSTATUS != 'VALID' OR STATUS != 'VALID' OR DOMIDX_STATUS != 'VALID'RegardsShan

2 years ago

HumbertoFloresDSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

How can i Show or hidden a custom field in Aurena

Hi @HumbertoFloresD we can make a custom field mandatory based on the value of another field in the same window. But, not sure if it is possible to show/hide a custom field based on the value of another field.RegardsShan

2 years ago

DrausenhausSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Location Address field length

Hi @Drausenhaus As @Mirali mentioned, you can extend the address lines up to 6 by using Address Presentation Configuration Address Presentation Configurationif you set Address -Row as zero, then the relevant address line is hide. if you set a value for that it displays in the given order.Hope this may help for store long addressesRegardsshan

2 years ago

DrausenhausSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Location Address field length

Hi @Drausenhaus We are understand your requirement. but, currently our research and development team states that Address Lines (3,4,5,6) can increase its character length up to 100 while address lines 1 and 2 will have the character length of 35.however this can be posted as an request for future development.RegardsShan

2 years ago

DrausenhausSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Location Address field length

Hi @Drausenhaus Hope this may helpAddress Presentation | IFS CommunityRegardsshan

2 years ago

m.arifSidekick (Customer)

asked in Document Management (DocMan)

Document Approvals in Aurena

Hi @m.arif When ticking the checkbox in front of the record, Approval & Reject buttons will be displayed as follows Or you can use submenu for Approval & Reject as follows Hope this may helpfulThanks & regardsShan

1 year ago

david.harmerSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Custom Menu to a specific tab on form?

Hi,This may Helpfulhttps://docs.ifs.com/techdocs/Foundation1/040_administration/220_user_interface/020_custom_objects/020_custom_menus/default.htmRegardsShan

2 years ago

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Replies posted by Shan Peiris

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