Replies posted by Atheeq Maharoof

74 Replies

MilAmjadMDo Gooder (Customer)

IFS MWO Service 10 logon issue

Hi @MilAmjadM ,In some environments, If you don’t know the Server URL. Navigate to the URL where you download the IEE (Landing Page). Go to Add-ons → Then in the bottom of the page you might find the TAS URL and SYSTEM ID. Best Regards,Atheeq

2 years ago

SWTSTSLIAMDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Service Application

Hi, Two of them seem to be taking over 20 mins each Thanks Hi @SWTSTSLIAM ,In the screenshot you have attached, the top two entities has 14s and 13s synchronization duration (as the value is in milliseconds). It is a normal behavior. If there is an Entity which consumes 20 minutes it should have a value equal to or greater than 1,200,000.00.If you think that there is an Entity that takes more time. Navigate to Entity Details and search for the Entity by providing the App Name, App Version and Entity Name. Select the view and execute a count query for the Entity using the query tool. This will give you an idea on the amount of data being transferred to mobile. Permission set filters can be used in order to reduce the amount of data. Best Regards,Atheeq

2 years ago

Atheeq MaharoofSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

IFS MWO Service App version

Hi @Pubudu Dharmarathne , I was looking for any sort of documentation but this method helps to find out the version.Thanks,Atheeq

2 years ago

Atheeq MaharoofSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

MWO Batch Schedule Process

Hi @skullk Thanks for the reply. Still I want to clarify how can we know the delta data collected for theMobileClientSecurity ? Can we see those records through any tab in the application or is there any specific database table in which these delta has been stored?I have one more clarification, whether there will be any background jobs created for the default schedule of MobileClientSecurity ? As I could not find any background job in core environment with description as "%MobileClientSecurity%".Best RegardsAtheeq

2 years ago

Atheeq MaharoofSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

MWO Batch Schedule Process

Hi @kathlk ,Thanks for explaining the process in detailed. So we wont be able to see any background jobs created for the default schedule of batch entity and we could only check the delta of the specific entity by viewing the out messages in the explore mobile user window. Can you confirm whether my understanding on this matter is correct or not.Best Regards,Atheeq

2 years ago

Atheeq MaharoofSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

MWO Batch Schedule Process

Hi @kathlk & @Ibrahim Naazir,Thanks for helping out to get a proper understanding regarding the schedules. The process said by @Ibrahim Naazir can be used to check the delta of the entity data.Best Regards,Atheeq

2 years ago

Minindu SomaratneHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Planned Work Order Return from MWO

Hi, It is only possible to plan material returns from MWO. Actual returning of materials to inventory need to be performed in backend as per the current design. Thanks Sampath Hi @skullk ,Do you know whether the functionality of completing the planned return through MWO will be added in the future releases? Best Regards,Atheeq

2 years ago

HubertZDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

mWO mandatory field

Hi @HubertZ ,Navigate to the specific page through Aurena client. Select the page designer tab by clicking the username in the top right corner. Navigate to the Work Type field and enable the required field. Page DesignerIf you want this change to be reflected for all the users, select the global context -> save the changes and publish. If you want to provide the change for specific user/users, then create a new context. The newly created context should be selected and publish it. In the above screenshot I have created a context called "ATMALK".Hope this answer helpsBest Regards,Atheeq

2 years ago

HubertZDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

mWO mandatory field

Hi @HubertZ Please navigate to following new work screen in the Aurena client. New Work - Service EngineerPage DesignerAfter initializing the device you can observe the required text in the Work Type Service Engineer AppService Engineer App - required field errorHope the above screenshots helps to resolve the issue.Best Regards,Atheeq

2 years ago

jbernardoHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

EXCEPTION Message: in Mobile Error Log

Hi @jbernardo , When executing the perform_replication_for_tables MPM with an invalid mobile user in the person_id parameter, the noted error is added to the Mobile Error Log. This happens if the person_id value is not valid, if a valid person has mobile_user = N, or if a valid person with mobile_user = Y, but the person has no activated mobile device. Hope this answer helps Best Regards,Atheeq

2 years ago

HubertZDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

mWO mandatory field

Hi @HubertZ The last 2 screenshots are the windows version of Service Engineer Application. For more clarity I have attached android Service Engineer application. Android Service Engineer ApplicationNew Work ScreenWork Type required ErrorHope the above screenshots help you to setup the mandatory requirement.Best Regards,Atheeq

2 years ago

manikandanDo Gooder

asked in Service (Touch Apps, MWO, MRO)

IFS FSM Integration Additional " getting Added to the CSV output file when it has " in it

Hi @manikandan ,You can achieve it by putting a different value in quotation identifier . Even if you keep it empty, you will be experiencing the same issue.Hope this answer helpsBest RegardsAtheeq

2 years ago

TATSURYANDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Real-time sync on custom table

Hi @TATSURYAN ,Following thread explains on the real time sync rule of TASK and TASK_TEXT. Hope this helpsBest Regards,Atheeq

2 years ago

Hasara DinuHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

change date time format in mobile

Hi @Hasara Dinu Following question thread contains information regarding FSM - Date Format configuration. Additionally when I checked the Mobile reference guide came across the following information. As mentioned in the above thread it depends on the server/client culture rather than a configured app param.Hope this answer helps.Best RegardsAtheeq

2 years ago

RamyaRDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Button hide through client script

Hi @RamyaR ,Create a client script with the below values. Client Script - Web Client OnlyClient Script code - var REQTYPE = getControlValue("request","req_type");if (REQTYPE == 'BASIC' || REQTYPE== 'FIX'){ setControlVisibility("addNote", false); }else{ setControlVisibility("addNote", true);}return false;Make sure to attach the client script with the request_type in the UI Designer for AfterValueChanged event.UI Designer - Customized screen Save the new screen and make sure to refresh the cache in the web client. Following are the output seen in the web client when the request type is changed. Request Type = ‘Basic’, “New” button has been hidden. Request Type = ‘Return’, “New” button is visible.Hope the above answer helps to achieve your requirement. Best Regards,Atheeq

2 years ago

RamyaRDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Button hide through client script

Hi @RamyaR,I just wanted to provide you some points to check why its not working. I am using FSM6UPD9Upper case valuesWhen changed the script as above where getControlValues contains “REQUEST” and “REQ_TYPE”, it did not work for me as well. Using lower case values solved this issue. Lower case values Please make sure to select the client type as “Web Client Only”.Hope the above answer helps to solve your issue.Best Regards,Atheeq

2 years ago

RamyaRDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Adding Buttons

Hi @RamyaR There is an app parameter called ELLIPSIS_BUTTON_ENABLED. You can set it as “N” and view all the buttons in the screen. App parameterRequest Screen with parameter set as “N”Hope this answer helps.Best Regards,Atheeq

2 years ago

RamyaRDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Button Visibility

Hi @RamyaR ,Following are the steps to achieve your requirement in the webclient. I have tried it in the request screen. 1. Create the following script (I have added a new button called “testAdd” in the request screen under search section) Client ScriptScript - var REQTYPE = getControlValue('request','req_type');if (REQTYPE == 'BASIC' || REQTYPE== 'FIX'){ setControlVisibility("testAdd", false); }else{ setControlVisibility("testAdd", true);}return false;2. Navigate to the request screen in UI designer and click View Screen Events icon in the toolbar. Add the created script as a AfterDataLoad event under the search events. UI Designer request screenTest it in the Web ClientButton Visible ScenarioButton Hidden ScenarioHope this answer helps.Best Regards,Atheeq

2 years ago

Dulshan De SilvaSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile (Android) attachments save location

Hi @Dulshan De Silva ,The attachment will be in the device under the following location. Attachment saved location.List of files in the locationAs you mentioned in the question, in the com.metrix.metrixmobile which is under the initial directory of internal_storage will be having the file when you are viewing it but the file is present in internal_storage/Android/Data/com.metrix.metrixmobile, due to this presence you are able to view the document even when the device is disconnected from the server.Hope this answer helps.Best Regards,Atheeq

2 years ago

manishpandeyDo Gooder

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

popupaddeditbutton

Hi @manishpandey ,I think you are viewing the PLACELOOKUP screen in UI Designer by making the Lookup view as ‘ON’.Click on the Look up view in tool bar and press cancel option. This will shows the details you ll be seeing after pressing the new button in PLACELOOKUP PLACELOOKUP - Lookup View OFFHope this answer helps,Best Regards,Atheeq

2 years ago

RamyaRDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Bulk Task Creation

Hi @RamyaR ,You can achieve your requirement by writing a client script for a button in the web client. Following is the Client script written . Client ScriptI have defined 2 DB scripts DB ScriptsClient Script var requests = getDBValues("REQUEST_WITH_TYPE_FILTER"); if (isNullOrEmptyString(requests) != true ){ for (req_index = 0; req_index < requests.length; ++req_index){ var tasks = getDBValues("GET_TASKS_FOR_REQUEST", [requests[req_index]["request_id"]]); if (isNullOrEmptyString(tasks) != true ){ for(task_index = 0 ; task_index < tasks.length; ++task_index) { // Update status var updateRequest = createInsertUpdateRequest( 'task',{task_id : tasks[task_index]["task_id"],task_status :tasks[task_index]["task_status"]} ); var updateResponse = executeRequest(updateRequest); if (updateResponse != null && updateResponse.$type == 'ErrorResponse')

2 years ago

Ann DegroatHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Place Merge Updates

Hi @Ann Degroat ,As per my understanding, during the place merging process, if the existing place_person record is modified and if you did not see an updated "modified_dttm" then it should be treated as a bug. Hope this answer helps.Best Regards,Atheeq

2 years ago

MartinFSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 6 u10 Customer Portal

Hi @MartinF ,As per my understanding you cannot increase the log levels of the customer portal. When I went through the source code of the smart client the log lines will be taking a numerical value (specified in the server logs) is passed to achieve the different log levels. But in the customer portal there isn't such arguments, due to this reason I don't think you can increase the log level.In order to troubleshoot any issues in the customer portal, you can use the Developer tools in the browser and check the network calls. Hope this answer helpsBest Regards,Atheeq

2 years ago

MartinFSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 6 u10 Customer Portal

Hi @MartinF,I was referring to the logs which you can obtain from the portal itself. Which can be taken from these steps as @Ruchira Jayasinghe mentioned . User (Top right corner – user image) > About > Logs.For these logs you cannot increase the log levels. The source code explanation I provided in the previous comment is regarding these portal logs. Hope this answer helpsBest Regards,Atheeq

2 years ago

etmshiySidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Filter

Hi @etmshiy ,I am not sure whether you meant the quick search option mentioned for the task screen. This option is available in the default screen and it filters the records accordingly. UI Designer - Task screenYou can select the search icon and remove the above 2 search option by pressing the “Delete” key in the keyboard. And then perform the steps to assign this custom screen to the required users. Refresh the cache and navigate to the task screen. This will remove the default search group. Web client - without search groupHope this answer helpsBest Regards,Atheeq

1 year ago

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Replies posted by Atheeq Maharoof

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