Replies posted by Susith Setunga

133 Replies

EspenBDo Gooder (Customer)

Registrer Arrival

Hi @EspenB, In fact those two are the only places where you can receive POs from external parties. “Incoming Dispatch Advice Lines” are there to receive POs from internal shipments.May I know the reason why you look for an alternative option? RegardsSusith

2 years ago

Susith SetungaSuperhero (Employee)

asked in Distribution (CRM, Commerce)

CRM Companion 10 Java error

Thanks Anna, much appreciated :)Posted on behalf of customer

2 years ago

FPayabSidekick (Partner)

asked in Distribution (CRM, Commerce)

Conditional Field on Mobile No in Customer Comm Method

@FPayab It is available and you just need to RMB on the column headers like below. Hope my above comments help you in adding conditions

2 years ago

harySidekick (Partner)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

PO authorization rule

Hi @hary , Can you share a screenshot of the Authorization rule page? RegardsSusith

2 years ago

FPayabSidekick (Partner)

asked in Distribution (CRM, Commerce)

Conditional Field on Mobile No in Customer Comm Method

Hi @FPayab , You could use conditional formatting to validate if an email address contains ‘@’ sign similarly as above. However there is no validation for character length. So basically you have to play with the available conditions there.Alternatively you could bring client side validations for those complex conditions such as character length in form of a minor customization. RegardsSusith

2 years ago

FPayabSidekick (Partner)

asked in Distribution (CRM, Commerce)

Conditional Field on Mobile No in Customer Comm Method

Hi @FPayab Are you referring to this? for example you can highlight if they contain “-” in middleWhat is the condition you are expecting to format based on?

2 years ago

arebbeadleHero (Customer)

asked in Distribution (CRM, Commerce)

How to close old Customer Orders when Quantities are different

As @jabous stated above, changing the Sales Qty to match with Invoice Qty should bring the order to Invoiced/Closed state

1 year ago

arebbeadleHero (Customer)

asked in Distribution (CRM, Commerce)

How to close old Customer Orders when Quantities are different

Hi @arebbeadle What is the order header status? You can also try Cleanup of customer orders job RegardsSusith

1 year ago

smelansonSidekick (Customer)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

Cannot highlight multiple WO Material Lines and RMB to 'Create Purchase Requisition LIne'

Hi @smelanson, This is the behavior even in Core version as well. I’m not sure if that was omitted during the design or done on purpose due to a logical reason (which I do not really see). I would suggest you create a support ticket to IFS so that we could get R&D feedback on this. RegardsSusith

2 years ago

CheSusumYDo Gooder (Partner)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

Customer Owned Stock Order

Hi @CheSusumY, I think Bug 148546 has been created to fix this which is included in APP9-UPD15 and APP10-UPD6What IFSAPP version and update levelare you using? RegardsSusith

2 years ago

CheSusumYDo Gooder (Partner)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

Customer Owned Stock Order

Hi @CheSusumY , This is just an information message, do you get any process blocked due to this?What IFSAPP version are you using?I think Bug 148546 has been created to fix this which is included in APP9-UPD15 and APP10-UPD6 RegardsSusith

2 years ago

EntNananNSidekick (Partner)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

Purchase Charges to be connected with Cost Sources

Hi @vsonanann, As far as I know you cant. You can connect the charge to a PO line and add pre-posting with Code parts (cost centers) for the PO line. RegardsSusith

2 years ago

kamal

asked in Distribution (CRM, Commerce)

is ther any option to exclude sq lines with zero price from print SQ

Hi @kamal , As far as I know there is no such functionality to exclude zero price lines from a SQ report even in the latest version of APP10 However i thinkthis could be easily done from the report layout by suppressing lines with zero values RegardsSusith

2 years ago

Ana FigueiredoDo Gooder (Customer)

asked in Distribution (CRM, Commerce)

I can not Deliver an order

Hi @Ana Figueiredo, Just as i thought. You need to Go to the particular Shipment and perform the remaining of the order processing. (Complete shipment and Deliver the shipment) After you deliver, you can go back to quick order flow and Invoice as usual Please let me know if that works well RegardsSusith

2 years ago

Ana FigueiredoDo Gooder (Customer)

asked in Distribution (CRM, Commerce)

I can not Deliver an order

Hi @Ana Figueiredo , Go back to the customer order RMB header and see if this option is available for you ?

2 years ago

Ana FigueiredoDo Gooder (Customer)

asked in Distribution (CRM, Commerce)

I can not Deliver an order

Hi @Ana Figueiredo, Are you using the quick order flow? Check if this is connected to a shipment?Can you attach a screenshot? RegardsSusith

2 years ago

Tenecia.SeeleyDo Gooder (Customer)

asked in Distribution (CRM, Commerce)

Customer Order Line Status - Not changing to Invoiced

Hi @Tenecia.Seeley, Most likely this could be one-off instance caused by a corrupted data. A data repair would be needed to sort this out. RegardsSusith

2 years ago

RAPIPLDo Gooder (Employee)

asked in Distribution (CRM, Commerce)

Server Error in CRM Customer

Hi @montez.knowles , You need to apply the latest Aurena framework update. These are released in parallel to regular IEE updates.If you have subscribed for updates as a customer you are entitled to request them from IFS. RegardsSusith

2 years ago

Nethmie PasqualHero (Employee)

asked in Distribution (CRM, Commerce)

Sourcing Rules for partial sourcing

Hi @Nethmie Pasqual, You are not allowed to change the supply codes ones the order is processed (Released). The only option here is to split the line into two and use the other supply code in the second line. RegardsSusith

2 years ago

Asela MunasingheSuperhero (Customer)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

Supplier Reliability Statistics

Hi @EnzoFerrari,As long as the supplier has delivered the goods on the promised date this should be the same. Did you check the PO receipt for these dates? RegardsSusith

2 years ago

provenkagDo Gooder (Partner)

asked in Supply Chain

IFS supply chain management

hi @provenkag,Did that bug served the purpose? RegardsSusith

2 years ago

provenkagDo Gooder (Partner)

asked in Supply Chain

IFS supply chain management

Please see below details regarding the bug ******Cannot Deliver Customer Order with SM Object - State Code Validation is causing errorSymptom: The state code validation is turned on for country code US. When trying to deliver a customer order line where the flag 'Create SM Object' is checked the following error is encountered: ORA-20111: The State Codes object does not exist.This state validation was introduced by 134937.Test Plan:1. Go to Application Base Setup\Enterprise\Basic Data\Address Setup per Country and check the box 'Validate State Code' for the country US2. Create a customer with a default delivery address for country code=US and State NC. e.g. Customer 10003. Create customer order for the above customer and enter an order line with an inventory sales part where the flag 'Create SM Object' is checked.4. Release the customer order and process it to delivered status. get the error "The State Codes object does not exist"In this test scenario country_code_ = US and state_ = NCB

2 years ago

provenkagDo Gooder (Partner)

asked in Supply Chain

IFS supply chain management

@Susith Setunga just a question for my understanding - when I search for this error knowledge base shows this occurs only when adding address from a lead in CRM panel. (Solution 274005) Is the bug you mentioned under the same solution? In that case, it’s different from what @provenkag is reporting right? Just a question for my understanding :) No this is under solution 253711 and no relation to CRM panel

2 years ago

provenkagDo Gooder (Partner)

asked in Supply Chain

IFS supply chain management

Can you check the following workaround ? Go to Application Base Setup\Enterprise\Basic Data\Address Setup per Country and un-check the box 'Validate State Code' for the country US and proceed the order again Hi Susith, Thanks for your email. It is alreday checked. Thanks in advance, Venkatesh. you need to UN-CHECK the flag

2 years ago

provenkagDo Gooder (Partner)

asked in Supply Chain

IFS supply chain management

2 years ago

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Replies posted by Susith Setunga

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