Replies posted by SaraCrank
Hi @astfarazt - My understanding of that option is that it works on a per line basis and not the overall order. There’s a good chance I’m wrong as it’s been a while since I played with those settings. I’ll do some testing in one of our alternate environments. Thanks!
@RajanKhatri7 - With Internal PO Direct, the customer order in site A is for billing and the customer order in Site B is for supply. Why do you want charges from the Demand Site to flow to the Supply site? The customer order is in site B is automatically closed as soon as it is delivered and no invoice is created. Am I missing something in your scenario?
@SNBLAVA - Have you found a resolution to this? We had 2k transactions show up yesterday in error status to be reposted and we don’t know why the system is trying to repost them. They are all expenses and not purchases. We did make some account number changes at the beginning of our last fiscal year but all of the WO’s they are from are all closed and have been for some time. We don’t understand why the system is continually trying to repost these items. Some of them have been reposted 100+ times, sometimes multiple times at the same time. It’s all very weird.
Hello! We use Part Status to help with some of this. We consider items like this ‘Deadstock’ and setup a status as such. Another option would be to setup a Scrap Reason for this specific process, scrap the items out of inventory. Then count them back into inventory using the Count Per Inventory Part at $0. That way they’ve been written off and the cost has hit your books but you can still show them in inventory.
Hello! I figured out how to make this work, where you can default in a search on a tab. When you RMB and go to properties, if you have the Startup Query tab, you can set a default search to execute when the tab loads. Check the box and select your saved search. There is one quirk to this, you cannot use a global search. So make sure when you save your search you do not click the Global box, if you already have one that is global, you can select the saved search from the drop down, click Save and then uncheck the global box and remove the ‘global’ from the saved name. This will save a duplicate search but you’ll be able to use it in the Startup Query.
I’m trying to do the same thing.When you RMB, go to Properties, on the last tab, there’s Startup Query. I can’t seem to get this to work, has anyone else tried it? It seems like it should accomplish what we’re trying to do. I’m on IFS10 UPD10
@smelanson / @Susith Setunga - IFS R&D finally created a patch to fix the issue of not being able to multiple select items on the material tab and create purchase reqs. It will either be in the next update or you can request the patch as a single delivery.
@Thomas Peterson - I’m having a similar issue. We created a new tax account and the ledge account box was accidentally checked and now we have transactions against that account. We get an error if we try to uncheck the box. I’ve tried using the dates to phase out the account with it’s current settings and then add the account again with the ledge box unchecked and I get a duplicate error.Is there any way to resolve this without setting up a new account?We’re on IFS10 UPD10Thanks!
@smelanson / @Susith Setunga - I’ve continued to push back on this in my case with IFS. I finally asked for a new supply code of PO Transit so they could bypass all the logic they say will make multiple req create complicated. They countered with a potential new RMB to create multiple reqs. Below is their response. If you haven’t opened a case please do and continue to ask for improvements. That may help this along. Below is their exact response:--Hi Sara, This is to keep you update on that we reported this case to our Product Development (RnD) team to investigate a possible correction. Most probably it will be a new RMB option to create Multiple Purchase Requisitions. I will let you know as soon as I receive an update regarding the progress.--
@smelanson - Agreed, going to the Requisition tab isn’t the answer. I would suggest logging a case anyway and when they come back with the same answer ask them to put it on the Idea Wall for future enhancement. The more customer’s request a functionality the better chances of it gaining traction.
@smelanson - I sent them pretty much what you stated in your initial post. That we can’t highlight and create multiple reqs at once. What I’m getting from their response is that because the system is checking for issued quantities or available inventory when you use the RMB, it would have to do that for every line highlighted and they think you should go to the Reqs tab to order multiple items.I think that if the system can generate multiple reqs when I release a customer order, it should be able to create multiple lines on the same req for a WO.
@Susith Setunga / @smelanson - This is the response I received, I don’t agree with it but haven’t responded yet. Hi Sara, During the investigation we received an explanation from our product development team regarding this reported case as follows.In these type of multiple purchase requisitions creating purposes they recommend using material requisition tab to handle bulk of the parts which are in the inventory. If there are no parts in the inventory, there is an option to create a purchase requisition under the Requisition tab. Because using the material tab to create multiple purchase requisitions cannot be considered as a correct procedure.So, the available option for this requirement in IFS application is to create the purchase requisitions from the Requisitions tab rather than using the materials tab.Technically, a set of conditions need to be validated when run the Create Purchase Requisition Line option on a line. Therefore, the same set must run in each line when multiple lines
Thanks everyone for your feedback and suggestions!I tried increasing the frequency of the light cleanup job in one of our DEV environments to every two minutes and ran through the process that kicks off the job that keeps getting killed and had no luck. For now we’re going to move the Light Cleanup job to once and hour and see what happens. If the job keeps getting killed we’re going to take @durette ‘s suggestion and sprinkle our code for that API with some log writes to see if we can figure out what’s going on.
@ShawnBerk - I was thinking the same thing. According to the link above, the light cleanup is doing this: Light cleanup removes data from Background Jobs, Foundation1 Session information and replicates IAL objects. What happens if that information isn’t cleaned up every 10 minutes?
I don’t have any other evidence other than the time stamps. That piece has been consistent each time this has happened. I can try to re-create this on demand in another environment. I’ll have to do the steps to kick off the custom background job then manually run the cleanup job to see if the same thing happens. But the error message does say it was killed by a cleanup process. Are there any other scenarios in which a background job would be killed? We have ours running every 10 minutes, wasn’t sure if that was the norm or not.
You can use the Invoice Blocked check box on the Customer Order Line to restrict which lines you can create invoices for. You can create an invoice for a single line, then go back uncheck the Invoice Blocked box for the next line and create your invoice, and repeat this as many times as necessary. I think this would only work if your order type stops after Print Delivery Note and you manually create each invoice from the Create Customer Invoice screen.
Hi Paul, Thanks for the reply. I have managed to dig into this a bit further and it appears our issue is actually on the Customer Order. When the customer order is created, it’s setting the default ship via and delivery terms for the delivery address correctly at the header, but that same ship via and delivery terms are not being set at the line level. I know there is the “Default Info” check box at the line level that is checked when they do match. I’ve noticed however that it is not checked by default. We are creating our Customer Orders from Business Opportunities and directly on the Customer Order screen. Does anyone know of a way to make the “Default Info” box on the line level check automatically? I want it always pull the info from the header, unless the user has to change it at the line level, at which point they could un-check the box. Note: We are using IFS 10 UPD8, IEE client
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