Am I reading this correctly that the bug fix for this is available beginning in UPD13 for IFS APP10? Thanks, Joy
Thank you both for your replies. I’ve tried clearing the .dll cache in the past when users have had this issue, or similar issues - and it is never a permanent solution. Is there any other recommendation? Or is clearing the .dll cache intermittently or when the error occurs the only fix? We are about to go to UPD 22 in the upcoming weeks. Is there a release that is better able to regulate these errors? Thanks,Joy
ORDCHG is used for inbound 860s. I don’t see any option to send an ORDCHG as an outbound document from IFS. Today looking at it again - I figured it out. Not sure why it wasn’t behaving this way yesterday, or perhaps I overlooked it. In the Customer Order screen, start with the order in Planned or Released Status - and then cancel all order lines, but leave header status open. <ORDER_LINE_RESPONSE_TYPE>Not Accepted</ORDER_LINE_RESPONSE_TYPE> is then what you get on all lines. However, the header status on the xml still shows <HEADER_STATUS>Accepted without amendment</HEADER_STATUS> even though all lines are cancelled. The only way you can get a header status of “changed” is if you change an item qty. Cancelling the items won’t update the header status to “changed” or “not accepted”. Cancelling the order at the header level does not allow for ORDRSP to be generated.
Even if we only cancel one of the lines on an order, and then generate the 855, it will still show the cancelled line status on the 855 xml as: <ORDER_LINE_RESPONSE_TYPE>Accepted without amendment</ORDER_LINE_RESPONSE_TYPE> and the Header Status will be the same… although the order has changed. What are we missing?
Thank you. That did help I also cleared her local check-out path cache (from Document Management > Basic Data > User Settings) just in case.
Well… actually it didn’t work completely. If I printed using her default printer, and then while the same preview is open - go to select print again, it defaults to the previously used/correct printer. If I go all the way out of the report, regenerate it - it defaults again to the Microsoft Print to PDF, i’m guessing because it opens up the view copy on-screen first?
So when I tried to RMB click in the Print dialog box from the Crystal Report to reset the default printer, that option was not available for this user. When I went to Printers and Scanners in the Windows settings - the “Allow Windows to manage my default printer” was already unchecked. When I checked this checkbox, then the dialog box chose her preferred default printer as she preferred. I explained to the user that this could change, depending on whether she is previewing documents - selecting other printers etc. Thank you for the direction!
@ShawnBerk - thank you for your response. I will use this to inform our order desk. Thanks, Joy
Creating Permission Sets
Thought I would circle back on this - we were seeing spikes of this error even after UPD14, even though most of the time it was less. We went ahead and implemented the workaround of choosing “Allow lapses in number sequences” in the Coordinator Group screen (Application Base Setup > General Data > Coordinator Groups - Enable Allow Lapses in Number Sequences checkbox), and we have not received the error since doing this.
I wanted to provide the answer that we received from IFS and after internal review: There were no issues in our mapping, customizations present that were causing an issue, or a problem with our transformation process. IFS Support said that they’ve had another customer report the same issue, and they were looking into possible solutions. They said they believe it is happening because we are processing a high volume of orders at one time. When I heard back after the above, they said that they came across some patches that were done in UPD 5 and UPD 6, and we are now on UPD 14 - so we should have it in our code. They also suggested a workaround of choosing “Allow lapses in number sequences” in the Coordinator Group screen (Application Base Setup > General Data > Coordinator Groups). The drawback is that you may have gaps in the order numbers (A#s). I tried the workaround in our TEST environment, and ran about 900 orders through, in batches of 200-280, to mirror our standard process
Thank you, @richardwoods !
@NickPorter - did also realize some custom fields being populated in this process, which I will also review with our team. I believe it is still considered “standard” because we are using the standard mapping fields to include this information - we are just using the field in a manner other than intended by IFS. So, it’s not custom code… However, thank you for pointing me in that direction as well. Hopefully I will be able to provide an update soon.
@NickPorter - thank you! I will take this back to our team and discuss.
Hi @NickPorter - Thanks for your reply! In the second example regarding A664403, I actually imported that set of orders on purpose in duplicate - because I wanted to differentiate error ORA-20112 from error ORA-20110, because both mention information regarding the order already exists. This seems to be an issue since we upgraded from IFS v7.5 to v9. The file import process basically involves scripts that pull the mapped xml files from a file transfer directory our EDI server - to a file transfer directory on our IFS PROD server, from there IFS picks them up based on the Connect setup/background jobs. The xml mapping and import utilizes standard IFS logic and views.
Example #1example #2: Example #2
Rusiru, Thank you for your response! Yes, we ultimately ended up creating a Quick Report, which reduced the export drastically. The “Save -As” from the output area did not speed up the export, even though it was not trying to provide a view copy on screen in Excel. The Quick Report opened/exported in a matter of just a couple minutes, rather than hours.
I believe I just answered my own question - and it is easy, and I can’t believe I overlooked it… If you select “save as” in the Output window, it will open the file explorer, where you can choose the file type and save to a local destination, I will have my user try this and see if it speeds up the process.
@dsj - THANK YOU! This solved the problem!! The Permission Set & User now has the Welcome Lobby!
Thanks Rusiru, I’ll ask support for help and provide their feedback. Thanks, Joy
If you RMB click in the header area (right next to the +), do you have the option to choose “Optimize all Column Widths”? I think they could be condensed.
Hello, I show the Lobby Overview is already granted - but I regranted it, and refreshed the Security Cache and Refreshed Presentation Objects. Then, when I logged in as the user again - still get “Data not found”
Rusiru, Thank you for this! I think I am getting closer...I found the presentation object EE_LOBBY_VIEW per your instructions above, and it was not granted - so I selected it and added it to this Permission Set. Then, I went to the Lobby Presentation Object, and the Permission Set was already granted to it - but I ‘regranted’, then refreshed the security cache. I logged back in as the user, and got the same “no data found” message upon login, and when I clicked the “Lobby Overview” shortcut, I got the below insufficient privilege message: Any ideas? Thank you for your help!
I have asked that IFS provide written instruction on how to restrict access to this conditional formatting area - as it obviously is not user specific, and can have crippling effects on other users and the entire system.
We received a response from IFS R&D regarding this issue - I thought I would share. Q&A below: 1. Why when a user add a conditional field it affects to all users? Since this is a data validation it has to be happened for all the users. We would like to hear a business case from the customer if they think the data validation should be user specific. 2. Why was that information message displayed when that conditional field was applied and how can this be avoided without removing the conditional field? Values that can be entered in the field depends on the check boxes you selected in the <Selected values> group. Since you have not entered any condition in the table, you can enter all values selected (Firm) in all cases. But if you need to create new records with <Schedule Firm> unselected, then you need to select <Not Firm> too in the Add Value Set action.
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