Replies posted by Aruna LIyanage

9 Replies

P
Sidekick (Customer)
PennyBSidekick (Customer)
asked in Assets (Asset Management)

Measurements for Object - Correcting Incorrect Meter Change Value

Hi,Firstly, have you tried to put an ‘End value’ to the old meter when you changed the meter to a new one? If its set up correctly, you will see the total value gets reset accordingly.Ex: Secondly,Did you try to insert meter roll-over value for the selected meter?Will it be helpful for you?Normally if you set a value for this field “meter roll-over value” , then if the next reading for this meter exceeds this roll over reading, total value will be re-calculated accordingly.Thanks & Best regards,Aruna IFS Support

6
L
Sidekick (Customer)
1 year ago
K
Sidekick (Partner)
K4uChrisCSidekick (Partner)
asked in Distribution (CRM, Commerce)

Question CRM attachments

Do you see the document1200597 in Aurena document revision form?If so can you try attaching the same document to this business mail with “Attach existing” option?If this works, then you can use it as a workaround for the time being. 

3
A
Sidekick (Employee)
2 years ago
K
Sidekick (Partner)
K4uChrisCSidekick (Partner)
asked in Distribution (CRM, Commerce)

Question CRM attachments

Hi Christèle,Can you first check if the attached document is viewable one in IEE?You can set the document viewing type to icons in IEE and see if any document is greyed out or not.The ones with greyed out will not be visible in Aurena even though they appear in IEE side.Any other available document should be visible in Aurena as same as in IEE.BR//Aruna

3
A
Sidekick (Employee)
2 years ago
1
Sidekick (Partner)
12gYashoPSidekick (Partner)
asked in Document Management (DocMan)

Preview of the document in the business object window

Hi Yashodha,This has been pointed out in below post as well: Accordingly, you should be having the preview option (icon with an eye) for PDF files, images and some audio and video formats. But NOT for the MS office files.Hope this answers the question.Best regards,Aruna 

2
1
Sidekick (Partner)
2 years ago
C
Do Gooder (Partner)
CorGreggBDo Gooder (Partner)
asked in Assets (Asset Management)

PM Action Condition Generating only Two Work Orders

Good to hear the results :)

4
A
Sidekick (Employee)
2 years ago
C
Do Gooder (Partner)
CorGreggBDo Gooder (Partner)
asked in Assets (Asset Management)

PM Action Condition Generating only Two Work Orders

Hi Gregg,Yes agree with Christian. Better try removing the previous readings by marking as incorrect and insert only one reading at a time and check the WO generation.You should first see the generation value in the maintenance plan to confirm that its there.BR//Aruna 

4
A
Sidekick (Employee)
2 years ago
A
Do Gooder (Customer)
ANNIEMALINSDo Gooder (Customer)
asked in Distribution (CRM, Commerce)

Call Centre Global Solutions - Access Control Options

Hi Annie,I have checked this with product development team and confirmed that the reported behavior is the same in CORE IFS. The reason for the Global solution to be shown for every user is within its naming itself “Global”.Once you approve a global solution, no matter what the organization it belongs, users should be able to search for this solution at any given place in application. This way, it ensures that every user is granted access to see the “Global” solutions available for the demand.If any solution to be restricted with the visibility, then the option here is to keep the solution at a status prior to Approve.Quoted from the IFS F1 help text:“The publish type is set to Do not Publish by default when a Global Solution is created. It can be changed  to Publish Internally or Publish Externally. Depending on publish type the global solution will be shown within different search domains in IFS/Text Search. These search domains in turn are based on which domain user group a user is

8
A
Do Gooder (Customer)
2 years ago
A
Do Gooder (Customer)
ANNIEMALINSDo Gooder (Customer)
asked in Distribution (CRM, Commerce)

Call Centre Global Solutions - Access Control Options

Hi Annie,Thanks for the additional details provided in the document. I have now recreated the same behavior in CORE IFS too. It is clear that the cases and solutions work in different manner when comes to access.Even after defining a customer against the user, and by changing the Publish type, same observation being made where the 2nd user could still see the global solution created by 1st user for his support organization.I will verify this with the product development team and get back with the latest soon.Best regards,Aruna 

8
A
Do Gooder (Customer)
2 years ago
A
Do Gooder (Customer)
ANNIEMALINSDo Gooder (Customer)
asked in Distribution (CRM, Commerce)

Call Centre Global Solutions - Access Control Options

Hi Annie,Could you please refer to the F1 help document where it says;“If the current user is a customer-user (i.e., the user has a user property CUSTOMER_NO defined in the User Properties dialog box on the User window) then the user can only view the solutions which are published externally (with the value Publish Externally) for that customer. Note: To access the User Properties dialog box, for the required user on the Explore Users window, right click and click Show Details and on the resulting User window, right click and click User Properties. Non customer-users can view both the externally and internally published solutions. ”Will this answer your question?If the users are  connected to customer, then this might be the cause.Please do let us know if it works in favor of you.Thanks & Best regards,Aruna 

8
A
Do Gooder (Customer)
2 years ago

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