- - Knowledge base
Product Updates
Events
Groups
Feedback

Community
Search

Replies posted by Nimesh Kasun

73 Replies

Newest first

Oldest first

Nimesh KasunHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

When applying Update 12, a database lock occurs on FNDMOB_INSTALLATION and prevented the update from moving forward

These steps solved the issue:Check and kill any F1 job running via Database Sessions (IEE > Database Sessions > Search for Status='Active' > RMB > Kill Session(s)) Set the parameter of “job_queue_processes” to 0 (And after UPD12, please assign the existed count again for the processes (IEE > Batch Queue Configurations > For TAS/Mobile related queues are enough since the locking is on mobile APIs) This will stop background jobs from running. Please verify that existing BG jobs are in the ready state/stopped

Nimesh KasunHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Touch Apps - What Happens after the expiration of default 30min session time?

Solved the question: https://docs.ifs.com/techdocs/Foundation1/040_administration/210_security/015_authentication/040_configure_DBIDP/default.htm#Configure_behaviour_through_startup_paramters

Nimesh KasunHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Touch Apps - What Happens after the expiration of default 30min session time?

Hi @Bandula, will you be able to comment on this, please? :)

Nimesh KasunHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Touch Apps - What Happens after the expiration of default 30min session time?

does anyone know about this? :)

Nikita38Sidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Apps10 - TouchApps configuration with Azure AD

Hi @Nikita38,Did you try Local Admin option. There, you can login with TAS Server installed VM’s/server user credentials and manage the data.

Elath De SilvaHero (Employee)

asked in Products (Manufacturing, Products, Engineering)

Adding custom fields in IFS cloud environment

Hi @Anjaleen Davidson/ @Bandula , If we add custom fields for an entity related to MWO Maint App, is there anything additional we should do to show it on MWO app? Ex: Entity - EquipmentObjectAdded Cust Field and data is retrieving on web client: But in MWO Maint App, I cannot see the field yet even though I initialize it: * Custom fields are in published state Appreciate any help in this. Thanks.

hmccabeSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Mobile app closes whenever work order status is changed.

where are the log files located? You can get them MWO > Admin window Also, you can take TASTrace log from > C:\inetpub\IFS Touch Apps Server\Log\TASTrace.log

robert_gSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

ScanIt Error 401 'Unauthorized Access'

Hi @robert_g,Have you checked and verified that the user has granted required permissions via permissions sets and those permission sets are setup properly?

hmccabeSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Mobile app closes whenever work order status is changed.

Hi,Are you seeing this for a particular site or any specific group? Have you configured Work Flow that can be related to this set of users? Were there any system changes recently before starting to see this? Could you please share me the obtained logs with me as well to my email address directly? I will send you the email address via Direct Message. I can have a look too. Best way is to look at the logs and continue from there if anything cannot be easily identifiable.

hmccabeSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Mobile app closes whenever work order status is changed.

Hi @hmccabe ,So you have any error shown or screenshot of the issue? May be you can take the log files see what happens. You might be able to identify the reason for that.Is there any possibility that your device gets many data that’s unable to handled by the app? Is this App10 or 9?Have you try re-login into the app/ an initialization?

manuela.beetzDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

unassigned work in mask my work

Hi @manuela.beetz,You should be able to see it under Pool Tasks in the Service App whether it’s assigned to RG or not. But make sure when you transfer to mobile, you have defined to send it to the pool. Then you will see them under Pool Tasks screen: If the Pool Work is not enabled/visible for the user, please refer to the below community article to see how to disable/enable it: Let me know if this solved your issue.

baris.haliciHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Call for Help About IFS Android Mobile Apps

Hi @baris.halici,Tip - For the scan it, blue color icons are for IFS Cloud 20R* apps Just to get an idea on the current status - have you configured TAS or being using MWO? If not, you need to configure the TAS (TouchApps Server) first. Because these applications needs TAS. Where you will be setting up a TAS URL for app access as well. During TAS installation you be given documentation/instructions to set-up everything you need. For TAS installation support if needed, you can ask IFS consulting for help.For TAS config documentation please Click Here and refer to IFS Touch Apps Business Apps (URL I shared before) from content menu for each app configs. If you have configured TAS already, you will have to deploy the DLL files for the above apps available in: <Installation_ID>\build_home\client\touchapps P.S. These files must have also delivered with the UPD delivery. You can check for these apps within that delivery folder as well. Please let me know if I got your require

baris.haliciHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Call for Help About IFS Android Mobile Apps

Hi @baris.halici, Are you trying to setup NotifyMe 9 app? Account manager is used to support Android version of NotifyMe app to work. May be @ronhu can give a comment here? And regarding the error, you will need to setup reverse proxy URL (public) if you’re accessing over the internet and try to connect to the app. Additionally, below is a link to get a basic idea on Touch Apps, BUT please note that this documentation is for Apps 10, still you can get an idea for the app functionality and basic configurations. Specially whenever it mentions ‘Aurena Native*’, that’s for Apps 10 onward. https://docs.ifs.com/techdocs/Foundation1/040_administration/415_touch_apps/090_touch_apps/default.htm Let us know if any other information is needed, I or others in the community will answer them.

mdeantonDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

List of values based on variable

Hi @mdeanton, Make sure your mentioned custom field is Reference Type. If so, please follow these steps. Find the referencing field. Ex: In your case it’s Supplier (VendorNo) I guess. Copy the highlighted text for easy use: For you: frmPurchaseOrder.dfVendorNo (Please check again) Then in the saved search, make the condition as below: Ex: For you: CF$_VENDOR_ID = :i_hWndFrame.frmPurchaseOrder.dfVendorNo That’s all. Now when you use the saved search, it will refer to the value for Supplier and filter the list. Hope this worked for you? /Nimesh - https://www.linkedin.com/in/nimeshkasun Hi @mdeanton , Just a follow-up. Did this work for you? /Nimesh

DougDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Install apps to Touch App server

Hi @Doug, Did you check in the following location in the VM? - <Installation_ID>\build_home\client\touchapps P.S. These files must have also delivered with the UPD delivery. You can check for these apps within that delivery folder as well. Also, account manager needs some configs in MWS, but it’s associated with NotifyMe DLL and only Android users are needed to install on mobile to use NotifyMe app. So for Account Manager app, there won’t be a separate DLL to deploy. For TAS config documentation please Click Here and refer to IFS Touch Apps Business Apps from content menu for each app configs. /Nimesh Happy New Year! Thank you for the answer, that helped answer a couple of my questions, and I’m able to move forward with this. Thank you so much for your time and have a wonderful day. Doug Happy New Year!I’m glad it helped. /Nimesh

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Resource group in New work MWO

Sure, let me know the results.

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Attachment icon not visible

Hi @lopespetro, If you meant ‘EXISTING_DEVICE_MEDIA_ALLOWED’ app parameter, it should still show the attachment option as I think to add the attachment of camera photo. So far, I could re-create this scenario with above mentioned options only. But I will see whether I can find another cause for this and meantime other community members will also send you any information they know. :)

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Resource group in New work MWO

Hi @lopespetro,I assume you have created the Resource Group correctly with the Resource Type: Person Group Would please check with following sample data ? - Note - Data can be differ based on your business scenario Additionally » If you did any modification, proceed with an initialization and check whether if it solved your issue. Make sure the correct user has been added to the Resource Group. Please let me know if worked. /Nimesh

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Attachment icon not visible

Hi @lopespetro, Make sure that you have granted the user with correct permission set and enabled the one or both of the following activities based on your business requirement. It’ll enable the attachment icon in MainEngApp. MaintEngApp 1.DocumentManagement MaintEngApp 1.MediaLibraryManagement Example Permission Set (PS) for MainEngApp Let me know if this solved your issue. /Nimesh

DougDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Install apps to Touch App server

Hi @Doug, Did you check in the following location in the VM? - <Installation_ID>\build_home\client\touchapps P.S. These files must have also delivered with the UPD delivery. You can check for these apps within that delivery folder as well. Also, account manager needs some configs in MWS, but it’s associated with NotifyMe DLL and only Android users are needed to install on mobile to use NotifyMe app. So for Account Manager app, there won’t be a separate DLL to deploy. For TAS config documentation please Click Here and refer to IFS Touch Apps Business Apps from content menu for each app configs. /Nimesh

DougDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Install apps to Touch App server

Hi @Doug, I assume you’re on Apps9. Would you let us know what other apps/DLLs you’re referring to? /Nimesh

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Activate MWO

Hi @lopespetro, Please try a meta re-deployment in the environment again. I assume this is a non-prod environment. And I hope necessary configurations have been done from the MWS following the documentation. May be @Ibrahim Naazir can give some inputs here? /Nimesh

Nimesh KasunHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

What is the new API name in Apps10 for mobmgr_work_order_api of Apps8

Hi @Dharshika Amaradasa ,Thanks for the support over Teams. As you suggested it worked in a different Core environment (TechLKP). There must have some issues in Reg Test LKP which were the env I tried.And I could verified the required info in customer’s environment as well. It’s the required API. Thanks for the support. /Nimesh | https://www.linkedin.com/in/nimeshkasun

Nimesh KasunHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

What is the new API name in Apps10 for mobmgr_work_order_api of Apps8

Hi @Dharshika Amaradasa,Do you know why I cannot open that API in Core environments? I tried in Reg TEST LKP as alain user. Due to permission issues with alain, I tried as IFSAPP.MOBILE_WORK_ORDER_API which should usually allow me to view the package. But no option to view it.Any suggestion for me to open this in Core? /Nimesh

Technical TobySuperhero (Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

How to request Installation files for IFS?

Hi @Technical Toby,I’m sorry, I’m not aware of any other process at the moment. May be someone else can give some suitable ideas here.. /Nimesh

1
2
3

Page 1 / 3

Badges

aschlesselmanhas earned the badge 1st Reply
martin.vlasinhas earned the badge 1st Topic
sdhalkhas earned the badge 1st Reply
lisvsehas earned the badge 100th Reply
Manoj Balasooriyahas earned the badge 10th Topic

Show all badges

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Login as an IFS Employee

or

Username (Do not use your email as a username.) *

Email Address (Use your work email address.) *

Name *

Company *

Account Number

(Private)

Only you and moderators can see this information

Job Title *

Member Type *

IFS Employee IFS Partner IFS Customer Just Visiting

Products Used

(Private)

Only you and moderators can see this information

IFS Cloud IFS Applications FSM PSO Maintenix Fleet Planner Alliance FieldCentrix assyst MWM Other

Country

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Login as an IFS Employee

or

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK