Replies posted by Shageesha Prabagaran

8 Replies

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Do Gooder (Customer)
AngeloPavDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Error when adding and email with apostrophe to Distribution list 'Email' field.

Hi @AngeloPav ,As I tested in FSM 6 Update 11 environment the email should work for SarahO’Brien@gmail.com (email address with apostrophe). I can see you have added , (comma) instead of . (fullstop). These two type shows errors in the application:Sarah,O’Brien@gmail,comSarah,O’Brien@gmail.com Hope this helps! Best Regards,Shageesha

3
A
Do Gooder (Customer)
2 years ago
Hushan Hasarel
Hero (Employee)
Hushan HasarelHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

"The application called an interface that was marshalled for a different thread" Error

Hi ,Can you please elaborate a bit more regarding the transactions that are not getting sync (Transaction types )? There could be so many reasons for this sync issue and This particular error message is new to my knowledge. May I know where did you notice such  error message? (Server logs or console or debug logs).Would appreciate it if you can share that information as well, along with the exact function.Best Regards,Shageesha Prabagaran

5
S
Hero (Partner)
2 years ago
S
Do Gooder
saras360Do Gooder
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to develop client report in FSM

Hi @saras360 ,Please refer to the attached document which has details about 'Reports'. There you can find the differences between the Client Report vs the Server report and how to set up reports on your own and about Application parameters set up.I hope this document would help you.  Best Regards,Shageesha

3
Lee Pinchbeck
Ultimate Hero
3 years ago
A
Sidekick
AsterixSidekick
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Info required on FSM business rule & Regex

Hi @Asterix ,​​​​​​​Question1 Were you referring to any Business rules associated to the QUOTE table?  Question 2 Can you please check the following Regular expressions for the character € : /^\€?[0-9][0-9,]*[0-9]\.?[0-9]{0,2}/ITest Runs: // Only for the character €€123 - True123€ - True ^([^\d\s]{1,}\s?[+-]?)(\d{1,3})(\,\d{3})*(\.\d{1,})?$ Test Runs: // For all the characters €, $, &€123 - True$123 - True123 - False&123 - True I hope this might help you to adjust the RegEx as you wish. Best Regards,Shageesha

1
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Hero (Partner)
3 years ago
I
Do Gooder (Customer)
ipsen413Do Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Perform DataRow Not Working

Hi @ipsen413 ,I can notice that there is a closing tag ( </request> ) issue in the XML you’ve provided. (Code line No: 6 )<perform_send_notification>  <parameters>    <dataRow>      <request>         <request_id>1234567</request_id>      </request>    </dataRow>    <distr_list_id>PART_ORDERS</distr_list_id>    <message_name>ICN</message_name>  </parameters></perform_send_notification> Can you please try this corrected XML and show us the error message you receiving after the changes? Best Regards,Shageesha

1
S
Hero (Partner)
3 years ago
PinmayaK
Sidekick (Partner)
PinmayaKSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM-T Table Editor

Hi @PinmayaK ,In addition to the above comment, you can also search for the ‘Reference Guide’ document in the smart client and get some more information regarding the T-Table Editor. Best Regards,Shageesha 

3
Randika Costa
Hero (Employee)
3 years ago
A
Sidekick
AsterixSidekick
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Info required on FSM screen customization & SWAP Function for component repair

SWAP : Swap is used when you want to receive an unusable unit from your customer and then ship a replacement, usable unit to your customer. The unit you send has a different serial number than the unit you receive and you generally charge a flat rate.   Swap process     Swap Procedure 1. Authorize units. 2. Create the RMA. 3. Enter the customer information. 4. For each type of unit, create a request line. 5. If the units have known serial IDs, enter the unit and serial ID information. 6. Using the RMA as a reference, receive the unusable units. 7. Pick and ship the usable units.     Application params related to Swap : SWAP_CHILD_STRUCTURE_ON_RMA_PRODUCT_SWAP. If you use a swap process and product structures, you can choose to swap all of the child products when you swap the parent. To swap child products, set the value of this parameter to Y (yes). SWAP_NEEDS_AT_RECEIVING. For a value of Y (yes), part needs are created for swap lines on an RMA when posting the receipt

3
A
Sidekick
3 years ago
A
Sidekick
AsterixSidekick
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Info required on FSM screen customization & SWAP Function for component repair

Hi, The screen name can be checked, when you select the About icon in the 'Product lookup Screen'  or any screens in FSM application :   About Current Record PRODUCT : PRODUCT is the Screen Name. Current Product (Table : product) : product is the Table name.   You can do the Table validations in the Custom Metadata (For customization Tbales) or FSM Metadata and also can check for the properties section under the UI Designer to change any Customization screens.   Explanation : The Properties tab is the other in the left‐most pane of the UI Designer. Properties you can view or change appear depending on the item selected. Any properties entered here apply to the particular new or customized screen only. For example, you might want a certain field label to appear only on the customized screen. For changes you want to apply to all screens, update the appropriate message or custom metadata.   Best Regards, Shageesha

3
A
Sidekick
3 years ago

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