Replies posted by SanjeewaJ

54 Replies

graeme86Do Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 6u15 scheduled process date variable

Hi @graeme86 Please try something like below. Note that, your system should have a task template called “task Template”. Or change the highlighted value to a task template id that exists. <perform_batch> <sequential_dependent> <perform_evaluate_expression> <parameters> <table_name>task_template</table_name> <keys> <key_item> <column_name>task_template_id</column_name> <column_value>task Template</column_value> </key_item> </keys> <expression>Today()+Days(90)</expression> </parameters> </perform_evaluate_expression> <perform_contract_pm_request_generation> <parameters> <posting_group>AMERICAS</posting_group> <contract_id> </contract_id> <contract_version> </contract_version> <contract_type>

2 years ago

sinybDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Navigation in lobbies

Reason - DSP_booking_date_expires database view may contains additional conditions. So it filters to 13 records. But Request screen is querying directly from the request table. So, you cannot expect same number of records in those 2 result sets./Sanjeewa

2 years ago

sinybDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Navigation in lobbies

Try $SALES_GRP_D$ and $OWNER$ in your element navigation (below highlighted) instead of #SALES_GRP_D# and #OWNER#

2 years ago

sinybDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Navigation in lobbies

Hi @sinyb I am not quite sure about the requirement here. Assume, you are looking for creating a navigation from a counter element?A reference: Service Manager Lobby Element: Data source:Please let us know, if it answered or send more details to help you./Sanjeewa

2 years ago

hmccabeSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

What is the default address on work orders?

I am not quite sure. Perhaps you can try below

2 years ago

hmccabeSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

What is the default address on work orders?

Thanks for the response. More specifically, we are getting an “Invalid Delivery Address Specified” error when trying to generate a work order from a PM Action on a Service Contract. The customer address and serial object address are correct so we don’t know what is causing the error. Thus the question, what address is being used for work orders. Apparently you have placed your question in an incorrect forum (this is for IFS FSM and PSO). I would like to suggest you to raise the same question again on an IFS Application related forum.

2 years ago

hmccabeSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

What is the default address on work orders?

Hi @hmccabe If you are referring to IFS FSM Application, When you create a REQUEST, address is fetched from the connected PLACE. In Place record may have connected an ADDRESS with DEFAULT relationship. Ex:/Sanjeewa

2 years ago

MartinFSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Understanding Sync Rules

Hi @SanjeewaJ I understand now, what i was trying to establish is that the reason that the TASK sync rule in ‘Sync Rules’ is different from the TASK Sync Rule in ‘FSM Sync Rules’ is that someone in our organisation must have previously modified it. Martin Yes that is correct. It could some one who implemented the solution first.

2 years ago

MartinFSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Understanding Sync Rules

Hi @SanjeewaJ We have decided that the best way to solve our original issue is to Modify the TASK Sync Rule related query. I have now done this in our Dev environment, but have noticed that some of the extra constraints that were in ‘SYNC Rules’ for TASK were causing some of the issues that we experienced before. I also noticed that the TASK sync rule in ‘FSM Sync Rules’ does not have these. Am i correct in assuming that when FSM conmes straight out of the box, there are no Sync rules set up in ‘Sync Rules’? just the factory ones in ‘FSM Sync Rules’? and that someone in our organisation (before me) must have set up all of the sync rules in ‘Sync Rules’? Martin Hi @MartinF Dont think your understanding is correct.Initially you get “FSM Sync rules” and exactly same duplicated in “Sync rules”. In other words, you get 2 set of identical sync rules in both.Only difference is, you cannot modify “FSM Sync rules”. But you can modify “Sync rules”. Ultimately the “Sync rule” is the on

2 years ago

MartinFSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Understanding Sync Rules

Hi @MartinF I am not aware of any baseline functionality, copying task notes to parent request. Did you check custom business rules associated with TASK_TEXT table? I will check further if I can figure out and get back to you. /Sanjeewa

2 years ago

sinybDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Sorting of Joblist

Hi @sinyb In Mobile designer you can simply modify existing sorting options or add your own.Value should like below. table_name.columnEx:/Sanjeewa

2 years ago

Erin McQuestionHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

What can cause the "Send log files" option in FSMi > Admin to become disabled?

Hi @Erin McQuestion ,I am not quite sure about the issue here. What version your customer is running on? Is it a customized FSM mobile app?But, looked at FSM6UPD14 code and do not see the mentioned app param disable “send log button”. It disables only some of the other options in the admin screen.Ex: String allowEdits = MetrixDatabaseManager.getFieldStringValue("metrix_app_params", "param_value", "param_name='ALLOW_ADMIN_EDITS_IN_MOBILE'"); if (allowEdits.compareToIgnoreCase("N") == 0) { //Search from makeText MetrixUIHelper.showSnackbar(this, R.id.coordinator_layout, AndroidResourceHelper.getMessage("NotAllowedChngScreen")); mSaveButton.setEnabled(false); mManualLoginCheckBox.setEnabled(false); mPauseSyncCheckBox.setEnabled(false); mPlaySoundCheckBox.setEnabled(false); //mBluetoothScanButton.setEnabled(false); mSyncInterval.setEnabled(false); mServiceAddress.setEnabled(fals

2 years ago

OrlSantoshSDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM label

Hi @OrlSantoshS If you are referring FSM screen field labels, I do not think it is possible using only configurations to dynamically load label values. Instead, you can created different screen versions which has different labels connected to the same field.In you case, perhaps, a FSM Client code customization would work./Sanjeewa

2 years ago

MartinFSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Understanding Sync Rules

Hi @MartinF You understanding about sync rules is correct.Specifically for the problem that you are trying to solve, there may be different ways. But, I would like to pay your attention on configuring 2 App Params. They are self explained. In simple terms, what they would do is, copying REQUEST notes to TASK notes, when new tasks are created. When you receive the task in your mobile, you will receive all those copied notes with as-is TASK sync rule.Check if this helps you. Let us know otherwise./Sanjeewa

2 years ago

rahul.mishra40Do Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Message Translations on custom view of Global Table

Hi @rahul.mishra40 As per my knowledge, this limitation persists even if you create custom lookup screen and connect global code table itself. Translation works fine only in baseline lookup screens. I am not sure about latest release, but it was the case at least before UPD14.Anyway, one solution could be, without creating a view, use few user_def fields on global code table to fulfill your filtering requirement. (Your problem may be complex than this),BUT see if this would help.Simple ex: if you want to show only a set of global code values based on task templateCreate global code records for each task template, where task template is specified in global code table user_def1 in your lookup navigation, pass the task template id You may use, many user defs in global code for this. Only issue is, you have to create duplicate records for each criteria that you want to setup. But, translation would work, since we use global code table + the baseline lookup screen. /Sanjeewa

2 years ago

Mahesh BiswalDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Clickable url

Hi @Mahesh Biswal,If you create notes using note editor, there you have flexibility to make some text as hyperlinks. BUT, one issue that I found - when you click, appends the URL to the default we client URL. There should be a way to solve it. Which I do not know. We will let experts to comment.the other issue is, if you do not use RTF editor, URL will be stored as just a text. For an example, if you create notes by importing data to note table, then the URLs within notes will end up as text. There is no URL identification feature in FSM notes./Sanjeewa.

2 years ago

TatRajatMSidekick (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Is Encryption and decryption possible in FSM for a user_def field value?

Hi @TatRajatM You could see encrypt/decrypt functionality only in specific baseline feature. Like App params, Scheduling app params etc. But that capability cannot be extended to other places with only configs.I guess, a customization would be an option. Ex: Custom MPM, which can be invoked from anywhere in the application./Sanjeewa

2 years ago

ABTIWARYSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 6 Update 14 Installation Error

Did you check pre-requisites in your app/DB servers aligning the installation guide?

2 years ago

TatRajatMSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to move a particular design in fsm Mobile

Hi @TatRajatM There is no design merge (automated) feature in FSM. In other words, - if you export designs from a source environment, the XML file contains all the designs in that environment- When you import the file to target environment, first it will wipe all the designs from the target environment and then import all the designs from the source.At the end, you will have source designs = target designs, as you have experienced.This cannot be avoided. One possible way could be (havent tried. Just a suggestion)- Export designs from source- Export designs from target- Manually merge 2 files. You have to update design_set_ids if they have conflicts.- Import in target./Sanjeewa

2 years ago

etmshiySidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Mobile - Filter - Notes Screen

Thanks for update, can you get it added for upcoming version as New enhancement. Regards, Shiyaz Hope you have access to https://community.ifs.com/ideasIf so, please add your idea there. If it gets more attention from the rest of the community as well, RnD will evaluate and consider as a future enhancement./Sanjeewa

2 years ago

etmshiySidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Mobile - Filter - Notes Screen

Hi Shiyaz,I assume you are looking for a similar filtering functionality as in JobList (Task overview screen bottom filtering/sorting bar) to be available in Notes screen? If yes, unfortunately that feature is not available for other screens than JobList./Sanjeewa

2 years ago

ajayifsDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

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Replies posted by SanjeewaJ

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