Replies posted by Sajith Anushan

210 Replies

etmshiySidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Identifying SLA in PSO Gantt

Hi Shiyaz,Nope, it is not possible.Looking at the description, I thought you need to see the duration.

1 month ago

etmshiySidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Identifying SLA in PSO Gantt

Hi Shiyaz,It is not possible to view the duration directly. Closest is, you can add 2 columns for Activity Column List indicating Primary SLA Start and End (Activity.Primary SLA Start and Activity.Primary SLA End).Problem is, I know that you are using 3 SLAs so here it only picks Primary SLA.

1 month ago

Aravinda.PrSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO status turning to - - 1

Hi @Aravinda.Pr - I think if you have the PSO Audit trail, we can easily see what is missing in input messages and when that trigger. I’m still not sure whether this is a PSO issue or integration issue.@Alexander Heinze Have you seen this issue before?

1 month ago

Iulia PetrinSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Is it possible to fix the resources via filter?

Hi Iulia - This depends on whether the filter is applied on server side or client side. These are the 2 types of filters. If you are using a Server side filters (eg: region), then the list will have filtered resources. But if it is a client side filter(eg:Resource filter), then whole resource list will be there.

29 days ago

Iulia PetrinSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Missing information about who did manual changes in PSO

Hi Iulia - IFS Cloud will be supporting PSO Manual Changes Reasons from 24R1 onwards. It is possible to audit this then.

1 month ago

KAMANUKSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO: same resource in two or more datasets

Hi - There should be a clear separation between availabilities within 2 datasets. If Resource is available in dataset A for a period, he/she shouldn’t be available in dataset B for the same period. This can be achieved by dataset retentions. If resource is having shifts simultaneously in both datasets, PSO can’t differentiate and selectively allocate.

1 month ago

Iulia PetrinSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Difference between Colour Activities by Activity and Activity Type in PSO

Hi Iulia,In schedule schema document, you can find a “colour” field for Activity entity. That means you can define different colors for each activity. Then when you select Color Activities by Activity option, activity blocks will be shown in that color.

1 month ago

Iulia PetrinSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Missing groups when using filters in PSO

Hi - This is possibly because “ViewAllObjectGroups” permission is allowed for your user. But this is not the intended behavior, and we are working on a fix. But meantime, you can disallow this permission so that the Groups will be visible here.

2 months ago

SowmiyaSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO

It is in Scheduling Concepts - Constraints and Preferences Functional Guide.

2 months ago

Iulia PetrinSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Travel time bar not seen on the gantt - PSO

Are you using ARP to define shift templates? If so, the color is coming from Shift Category.

2 months ago

PUOOWENJDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO - End of Life?

Hi Owen, Nothing such is planned as of yet. Regards,Sajith

2 months ago

etmshiySidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Adding Notes Via PSO

Hi Shiyaz,Nope, currently FSM doesn’t record notes. You will have to customize the integration code to do that.Regards,Sajith

2 months ago

etmshiySidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Adding Notes Via PSO

Hi Shiyaz,Sorry for the delay. I had to test this and confirm with FSM RnD because the result was somewhat odd.Activity_Status.reason is stored in FSM TASK.SCHED_EXCEPT_REASON entity.

2 months ago

KAMANUKSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO RESTfulGateway - Post Activities to API

Hi Kasun - Currently we don’t have any plans to upgrade the API versions in near future.There will be new APIs introducing for different functions (Eg: Reporting APIs in 6.12) but the version will remain same.

2 months ago

KAMANUKSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO RESTfulGateway - Post Activities to API

You need to use Post Data option. Data type should be Schedule.

2 months ago

etmshiySidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Adding Notes Via PSO

Hi Shiyaz,It is visible in PSO history tab means FSM is processing this information from PSO broadcast i.e.PSO sends it to FSM. Because whatever shown in History tab is sent by FSM. I will check whether the Reason value is stored somewhere in FSM tables and post a reply tomorrow. If so, you can just update the Task note from that field. Regards,Sajith

2 months ago

etmshiySidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Adding Notes Via PSO

You can enable it through “ReasonRequired” parameter. But once you enable it, providing a Reason will become mandatory when doing a manual change. Alternatively, you can use Attention Text below. This is not mandatory, and this too will be sent to FSM in Workbench broadcast as Activity_Status.highlight entity.

2 months ago

etmshiySidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Adding Notes Via PSO

Hi - If you are doing any Manual Changes in PSO, you can include a Reason. This will be synced to FSM through Workbench Broadcast. I’m not 100% sure whether this is recorded in Task Table or DSE Allocation table in FSM. Maybe you can run few tests around that.

2 months ago

ERCEUPENSIDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

how to exclude selected data set from "All Datasets" option in scheduling app param

PSO is not doing anything here. FSM alters the values inside Input_Reference entity attribute in Load file of each dataset. Eg: Assume All Datasets parameter value is 14 days and only for dataset ‘X’, you have defined a separate parameter with 7 days.Then for “X” dataset, scheduling window will be 7 days and for the rest it will be 14 days.

2 months ago

ERCEUPENSIDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

how to exclude selected data set from "All Datasets" option in scheduling app param

You can keep All Dataset parameter as it is and create a new parameter for required dataset.

2 months ago

SowmiyaSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

pso

If deleting a location will delete the Resource record(s) which Location is connected, this would be a bug. Please raise a support ticket with necessary test steps and sample data you are using.

2 months ago

SowmiyaSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

pso

I’m not sure what you meant by child rows. Locations do not have a hierarchical structure like divisions or skills. In PSO Standalone perspective, it is possible to delete location data if you configure the object deletion properly. Integration is another story. As an example, in FSM integration, deleting a Location in FSM when ARP is used will not automatically trigger an object deletion to PSO.

2 months ago

SowmiyaSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

pso

PSO accepts object deletions for Scheduling Data, Modelling Data as Alex pointed out, and some System Data too (Like User deletions). If you are referring the external application, it depends on how the integration is written.

2 months ago

elenpelDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Adjusting Task Allocation Frequency in DSE

Hi - Unfortunately, FSM-PSO integration is only supporting Dynamic and Appointment process types. But changing allocations in PSO will affect FSM only if you are using DSE_ALLOCATION table data in FSM to update some FSM fields. If you lower the broadcast frequency to 10 or 20 minutes, FSM will update after that time even though DSE plans are generated frequently.

3 months ago

elenpelDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Adjusting Task Allocation Frequency in DSE

Hi,What is the external application PSO is integrated with?

3 months ago

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Replies posted by Sajith Anushan

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