Thanks for sharing the example, that’s super helpful.
Thanks Charith, that’s interesting and sounds attractive. Where can we learn more about how that would be done? Are there any examples of that?
Thanks Roman.Is there an internal IFS Sharepoint with a list of the scheduling app params with info on each? Specifically I am wanting to know what the param values mean for this scheduling app param: service_hours_response_type. For example, the value could be Accepted or Arrival or what else? How would the system behave differently based upon the value being Accepted vs. Arrival?
OK, I didn’t realize we can specify the cost_ph and cost_phot on the shift. I thought that was just on the resource. If we can do that on the shift itself, that is a great solution. Thanks!
@Alexander Heinze We are trying to use automated scheduling where we auto schedule only high priority work during the on call shift but want no low priority work during that shift. Perhaps we can use cost_phot if we can somehow specify that all hours worked during that shift are overtime?
OK, we can set the shift cost for an on-call shift to be high. But, if we schedule a high priority job for that shift, will PSO say “hey, the shift is being used, so let’s fill it up with other (low priority) work”?
Here’s a nice place to start:
Thanks, we will check that.
Hi Roman, Thanks, that’s interesting. Is there more info on how it works? Besides the high level 1 pager in the FSM reference document, I don’t see any documentation on how to access it, use it, etc. once it is installed.
Thanks Tom for sharing. Can the IFS team please update this Product Updates page?
Hi, it is related to this app param.
I see Jon Reid referring to update 21 and update 22 for Android 13. Do we need update 22 for Android 13, or is it fully supported in update 21?
DSE is a process within PSO, but I was under the impression that is you have PSO, DSE is running and you are using it. Am I mistaken on that?Are you referring to whether or not to start using PSO or not? I am glad to talk about our experience with using FSM and PSO together. I’m at jonathan.woster@ericsson.com
For other PSO updates,, there has been a zip file with many related documents in it. Where can we get that? For example, the update 9 documentation below:
Please see this topic:
I just got this answer from IFS: “We anticipate that it [Android 13] will be fully supported with the Update 21 release, shipping Oct 14.”
It is not part of the product. It was configured for us specifically through IFS consulting services. I would like this to be part of the product, but unfortunately it is not.
We have slowed down the amount of changes, so we don’t need to initialize mobile apps as often as we used to. However, when we do things like FSM updates, we still need to initialize the mobile app. When we do that, we inform users that they need to initialize. We then do a report to see which users have not initialized and we then initiate it from the server, as shown above.
OK, I believe this discussion area is for FSM and PSO. Unfortunately, I don’t know anything about IFS Applications. :)
Are you using FSM + PSO or what is your configuration?
Hi Keith,We don’t use what3words, but we are working with a similar idea.Ericsson will use Plus Codes, an open source standard that allows us to assign a single brief code to any place on earth. There are free tools to do the conversion from lat/long, including a Google sheets add-on. The level of proximity depends upon how many characters we choose to use. So, that means, if we have two sites within close proximity to each other, if we use less characters in the plus codes, we can have both sites have the same “locality”. References:https://plus.codes/WikiConvert to Plus Code (Open Location Code) using Google Spreadsheet Addon:https://plus.codes/spreadsheet-add-onGoogle supplied tools to convert using programming languages:https://github.com/google/open-location-codeAnd they are now included in Google maps:
In the FSM reference guide you can search on substitution and see various options. There is more than one section that talks about substitution variables for various aspects of the system. Here’s one example below: You should be able to see this document from within FSM itself:
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