Replies posted by BLLBrucemo

124 Replies

IFS 9 to Cloud Upgrade anyone?

@darren.hammond @sjiggins Coming up on 2 years since we made the initial inquiry to IFS on the upgrade….still not live, still working through it. The newer versions are getting close to what is required, but it has been an arduous road. Can I ask Shawn what your biggest pain points are? I was hoping that the later releases would have eased some of the bug issues.Are you getting reasonable support now from IFS?

3 months ago

Asela MunasingheSuperhero (Customer)

posted in Upgrades & Updates

IFS 9 to Cloud Upgrade anyone?

We have bitten the bullet and signed the contract to upgrade from IFS APPS9 to Cloud! Anyone else on the same journey? Am curious on how easy it is to uplift your crims?

3 months ago

BLLBrucemoSidekick (Customer)

asked in Distribution (CRM, Commerce)

Apps9: Purging no longer valid price lists

Thanks Shawn

8 months ago

BLLBrucemoSidekick (Customer)

asked in Distribution (CRM, Commerce)

Apps9: Purging no longer valid price lists

Hi Shawn, coming back to this issue. I have managed to delete price lists that are attached to customer orders that are now Invoice/Closed. Am not entirely sure of the impact in removing, but I wanted to check if it makes sense that am able to do this?

8 months ago

BLLBrucemoSidekick (Customer)

asked in Distribution (CRM, Commerce)

Is it possible to stop statement printing where the customer has a credit balance??

Hi @Matthew We decided it wasn't appropriate to suppress customer statements in credit, so we didn't go ahead in the end.

10 months ago

Royston.McKaigDo Gooder (Customer)

asked in Upgrades & Updates

Documenting our custom fields

I have had similar battles since I joined my company after IFS had gone live and there were significant config made without documentation. Going forward, it’s all documented and kept together in application config packages. What I have done is used a pl/sql query to find any API that references each custom field, also extracting event actions and quick reports where the fields are used. I then put them into a package and document.There’s also a community post out there that really helped me where any quick report or event action it’s writing to a log so I can see what is and what is not being used

10 months ago

Asela MunasingheSuperhero (Customer)

posted in Upgrades & Updates

IFS 9 to Cloud Upgrade anyone?

We are going through the same upgrade consideration process as the original poster Apps9 v17.We initially were going via Apps10 route, but worked out very expensive with restricted support looming for apps 10.We are now scoping for the on-prem version of IFS Cloud, with an aggressive timeline of 9 months. The board are looking for us to provide an overview of the business benefit due to the sheer cost and struggling to justify beyond being on a supported release (I don’t like the idea of the business falling so far behind with versions, I know the application will get developed to a point it will get even harder to move!), limiting risk with security patches and mobile functionality!Added to the problem that we would like to get costing for the asset management module in 9 and IFS have not been able to quote with them pushing cloud so hard it’s very difficult to justify the cost and effort!Does anyone know from IFS existing 5.5k customer list how many are actually on legacy/ support re

3 months ago

BLLBrucemoSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Using Support Centre as an internal support helpdesk ticket system

Just to add, now 3 years into using Support Centre as an internal ticket system is brilliant. we have stats that show the service requests completed, a single issue request to support solutions and even referenced in code to keep documentation all referenced back.I agree it’s much more light touch than call centre with very few custom tweaks. I have lobbies for admin, management and users meaning we have an open view on where a ticket in the support or change management process. Am even thinking of adapting it for projects

10 months ago

BLLBrucemoSidekick (Customer)

asked in Support & Services FAQs and Help

IFS Internal Support

Am certainly banging the drum to train up some super users to cover functional support and process improvements but they always wander back to the day to day! I need the business leadership on board, but having an external support team as an escalation may have to be the way. Adding headcount is not an easy task but something has to give!Thanks for the insights so far

10 months ago

BLLBrucemoSidekick (Customer)

asked in Support & Services FAQs and Help

IFS Internal Support

Thanks for your input. We do have 2 project managers but a lot of the projects are outside of IFS remit.I think I need to put a case together for an external IFS partner support contact! It’s certainly a challenge at the moment

10 months ago

BLLBrucemoSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS Apps 9 - Mobile apps Notify Me and Incident Reporter not working with Android v13 (1st April)

Thank you James

8 months ago

MdangeloSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Does anyone use IFS tools to sharing tips & tricks of the system

Thats such a cool way of using IFS and click learn, can i ask how you achieved the join for Clicklearn to DOCMAN?

1 year ago

BLLBrucemoSidekick (Customer)

asked in Assets (Asset Management)

Does anyone use IFS for managing a fleet of vehicles??

Thanks for your response so quicklyWe have a fleet of company cars for employees, along with fleet of trucks (HGV/LGV) for shipping goods and also mobile plant. We would like to manage these items, recording the drivers allocated, maintenance, lease end dates, fuel and repair costs associated with the vehicles etc. Are your customers using the asset management module to mange their fleet?

9 months ago

BLLBrucemoSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Apps9: Why cant i see the Notify Me and Incident Reporter Apps in 'Applications' under the touch apps

Thanks, James. Am seeing very little options from the touch app cloud configuration page. Am i right in thinking that custom fields cannot be deployed to these apps?

1 year ago

SarahSDo Gooder

asked in HCM (Human Capital Management, Payroll)

How to change the person id after creating the employee

We have had the same problem. Having the name in the person ID causes problems when users marry/divorce. We are changing this going forward with new persons to use an employee number with no association to name

1 year ago

BLLBrucemoSidekick (Customer)

asked in Finance (Financials)

Apps: Transer of inventory transaction posting issue

Am using Apps9 Yep, but the error message doesn’t show what voucher type its looking for a usergroup for

2 years ago

BLLBrucemoSidekick (Customer)

asked in Upgrades & Updates

Apps9: Restricted/Extended support - Is anyone choosing to stay on Apps9 or earlier rather than taking extended support or upgrading??

Thanks for your comments - What compliance issue did you find apps 9 did not cover?

2 years ago

BLLBrucemoSidekick (Customer)

asked in Finance (Financials)

Apps9: Trying to create a customer payment that has previously been rolled back but open item not showing?

Hi Adam, you are a star thanks! I didnt know there was an UPD18 out.Appreciated, and works!

2 years ago

BLLBrucemoSidekick (Customer)

asked in Finance (Financials)

Apps9: Trying to create a customer payment that has previously been rolled back but open item not showing?

Thanks for coming back so quickly, its showing as ‘Created’

2 years ago

BLLBrucemoSidekick (Customer)

asked in Finance (Financials)

Apps9: How can i re-process a customer invoice with posting errors?

Thanks both you awesome people :)Perfect!

2 years ago

BLLBrucemoSidekick (Customer)

asked in Finance (Financials)

Apps9: Is there a way to default the user ID on update GL vouchers screen?

Thanks for the input. I think the problem is the users like the ability to run themselves using that screen as they can also query the vouchers they are updating first.I def like the idea as a backup if it cant be defaulted as we could introduce a custom menu option to run the scheduled task

2 years ago

BLLBrucemoSidekick (Customer)

asked in Finance (Financials)

Help with script needed to automate reprinting of customer invoices

Am afraid we haven't been able to resolve. We are speaking with a consultant, plan being to come up with a custom API call that will be able to run through a quick report. I did try myself, but didn't manage to get it to work.

2 years ago

VsoMdsaiIDo Gooder (Partner)

asked in Finance (Financials)

Mixed Payment Bulk Upload

Thanks Thomas for coming back so quickly, it woudl be great if you do have a document i could review for USCHECK. Essentially i am trying to achieve the same thing so could very well work for us! Many thanks

2 years ago

VsoMdsaiIDo Gooder (Partner)

asked in Finance (Financials)

Mixed Payment Bulk Upload

Hi, I know this is not the answer your looking for… but … In older IFS releases, I have previously created a header record in mixed payment and then created an external file to load the transaction lines. It was not elegant, but worked. Also, I have created files that flow through external payment. The external payment then creates the mixed payment. I see a number of file templates with file type ExtMixedPayment in apps 10. I have not tested, but theoretically, you should be able to copy one of those templates and create your own. These templates have header and detail records. Looks like that “should” work. Best regards, Thomas Am interested in this solution, do you have any setup details i could work from? I have created the header, but am unsure how to use the external file template to match that to the mixed payment?

2 years ago

hreavisDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Mixed Payment External File Template

Ah thanks anyway. Did you decide a good workaround?

2 years ago

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Replies posted by BLLBrucemo

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