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Replies posted by Ann Degroat

49 Replies

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Ann DegroatHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

NotifyMe app on mobile phone often fails with "character string buffer too small" error

Yes, it is Apps 10 but I was under the impression that we can only ask questions on the IFS Community. nevertheless, I will create a JIRA ticket as suggested.

Ann DegroatHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO REST APIs

Another question, I am unable to find in the schema doc on how i could fetch a list of the resources & activities. I see that the workbench calls the api "https://host/IFSPSOWorkbench/api/ResourceScheduling/GetCompleteSchedule"is there something similar available via the IFSSchedulingRESTfulGateway?

Ann DegroatHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Is UTF8 supported in UTF8 supported in FSM/PSO

I found this in the Installation Guide - Oracle and IFS recommend using the Unicode-compliant AL32UTF8 character set. If you choose to use the US7ASCII character set, Asian or European accented characters are not supported.

Ann DegroatHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

The antiforgery token could not be decrypted

@roklde they do have load balancing in place, that I know for sure. I have also asked the customer if they could do a comparison of their OS level and .Net version from their CRP environment that is having the issue against an environment that is working properly.

Ann DegroatHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Integration Inbound XML (IN_CREATE_OR_UPDATE_PRODUCT) return exception error intermittently

@roklde - what will the impact(s) of this change to other processes be. Will it cause any delay to other processes? As this needs to be request though the cloud team, Customer is wondering if the system need to be down when the change is made? If yes, for how long?

Ann DegroatHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Integration Inbound XML (IN_CREATE_OR_UPDATE_PRODUCT) return exception error intermittently

The request channel timed out while using ODATA REST API | IFS Community I believe this is what is happening in my customer’s environment as well. Even though they are on FASM 6 U16 and the fix happened in FSM6 U11. I will have them open a case to have Cloud Services check the OData API application pool in IIS and make sure the start mode is set to AlwaysRunning instead of OnDemand (which is the default mode) and set the idle timeout setting as 0 instead of 20 minutes, if it isn't set properly.

Ann DegroatHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Stock ABC anlysis

"except from Reference Guide:Stock ABC analysis is used to classify stock either by usage or value (cost). The stock is assigned an ABC code of A, B, or C, according to percentages you specify. You can perform the following types of ABC analysis:All parts, regardless of whether stock existsAll stockStock at the location or bin level; if stock is analyzed in multiple locations and bins, different ABC values can be assigned to each binFor example, when you perform stock ABC analysis, you may specify that the A group is 20%, the B group is 30%, and the C group is 50%. After ABC analysis, ABC codes are assigned as follows:New Usage ABC CodeNew Value ABC CodeA assigned to top 20% used A assigned to top 20% valueB assigned to next 30% used B assigned to next 30% valueC assigned to last 50% used C assigned to last 50% valueBefore you post the results of the analysis, you can choose to manually assign different ABC codes to a part.Based on the result of the analysis, you can choose to

AngeloPavDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM6u16 Reports issues, potentially after MS Server updates

@AngeloPav @roklde Was this issue resolved with the Windows Explorer permissions or a possible bug fix in a later release? I have a cloud customer who is on FSM6U14 who is experiencing the same issue. Please advise.

TatKhandMSidekick

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

What ae the parameters need to be checking in FSM for performance issue

Below are the documents that may be useful.

DrevlinDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS FSM Custom MPM - ComplexObject as a Method Parameter

@Jon Reid @Aaron.Sleight The workaround of using a standard HTTP connector for MPM’s the customer running but it comes at a cost of an additional connector. What is the status of the internal JIRA project to follow-up with Boomi? The workaround was given to the customer about a year and ½ ago and the case was closed as Product Support - Third Party Product Fault. The customer has since reached out and is asking if Is this on the docket for inclusion ? or in other words, do you have a timeline because they have a library of integrations that depend on it and this is urgent for the customer.

Ann DegroatHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

What is the process of loading data in batches?

The customer says “ it takes around 5 to 7 seconds process single record in xml message.and we have more three BR which will trigger each transaction.as suggested, currently we don't have a time gap between each batch. but we are going to have 5 seconds of time to each batch. will it help in improving the performance or is a gap necessary?

Ann DegroatHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

What is the process of loading data in batches?

It was noticed that it successfully integrates up to 15 cycles but after that, it throws a “500 Internal Server Error” error

YAO ZHUDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How Minimum Order Qty can be used

I have reported this to product development team for a fix.

sinybDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Fast Mode Synchronization - Mobile APp

Fast Mode shortens the sync interval to five seconds when messages are ready to upload, but have not been uploaded in the last regular sync cycle. Fast Mode does not get enabled as soon as an update is saved on the mobile device. The normal sync cycle runs at the set interval. During the next sync cycle, the sync engine will try to upload a batch of messages. If all queued messages get sent to the mobile service in the sync cycle, the sync interval remains the same. However, if there are still messages queued that have NOT been sent to the server, then Fast Mode is enabled. Once all messages have been sent, Fast Mode is disabled. This feature is designed to speed the uploading of large numbers of messages, especially if the user has been working offline for awhile and returns to an area of connectivity. The best way to test the feature is to put the device in airplane mode (or pause sync) and make dozens of updates so that there are dozens of messages in the queue. Then go to

sinybDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Fast Mode Synchronization - Mobile APp

According to the Release notes: Fast Mode is disabled when there is no connectivity or sync errors to resolve.

TatKhandMSidekick

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM w3wp worker process is not releasing the memory even no one is accessing the application

@Lee Pinchbeck I have a customer that is experiencing the same issue where w3wp.exe is consuming high CPU during Invoicing. Could you explain what the steps are involved in order to collect this dump that you speak of? Also will it have an impact during invoicing?

Ann DegroatHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Map feature gives an http error in the Web Client

@SanjeewaJ - Web Client - Map Button on Geofence Screen was giving an http: 500 error

Ann DegroatHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Anonymize the data

I have not @Phil Lamerton

christine.muntheSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Tracking which application is used to login

The PERSON.LOGGED_ON field only indicates whether the person is logged into FSM, but it doesn't indicate if it is the portal, mobile or smart client.

TatSrikaDDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 6.13 :PSO Work Bench does not load while accessing through FSM Web Client

I also had this issue and you might try unchecking PSO System User, saving, then checking it again and saving to see if that forces the key to generate.

Ann DegroatHero (Employee)

posted in Document Management (DocMan)

a mechanisam to get a db from a iOS mobile device with a 20MB limitation

Hi @Phil Lamerton, I thought I had raised it on Ideas, maybe I clicked incorrectly. This is an FSM enhancement only.

Ann DegroatHero (Employee)

posted in Document Management (DocMan)

a mechanisam to get a db from a iOS mobile device with a 20MB limitation

@Björn Kleist Yes, I tagged it as a FSM mobile idea (Enhancement Request)

Ann DegroatHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Map feature gives an http error in the Web Client

This issue was tested and passed in FSM6QA Release: 6 Update 13 Build: 7900.

Ann DegroatHero (Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Automatic Updates

I investigated this issue and found that at this time we only do scheduled deliveries for the FSM product.

jbernardoHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

EXCEPTION Message: in Mobile Error Log

For my case that I mentioned, IFS R&D have completed investigation of this issue and have determined that the error message provides no benefit. It is simply notice that data was not replicated because the user was not a valid user. The system resources consumed before the error is logged are minimal. Therefore, this issue has been accepted as a standard software fault and this particular error will no longer be logged in the Mobile Error Log. We plan on delivering this change in FSM 6 Update 13 currently scheduled for release at the end of September.

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