Replies posted by HayleyG
Hi @Mayura Wasantha & @Dilan Senevirathne I think I have found a solution. I have shortened the description of both the design and functional objects as it was 113 with spaces, so reduced them to 76 and it’s allowed me to change the status. One to remember for future.Thanks for you help,Hayley
Hi @Kasun Alahakoon no resolution as yet, HMRC are looking in to it their end but it seems the submission may not have even reached them so was wondering if anyone knows how to remove or cancel a submission verification proposal that is stuck in status Processing to see if we can clear it and re-submit?
Thanks for your help @Pawel Dworzynski and @ShawnBerk I will raise a case with IFS.There have been no changes recently, but we have never tried to remove a Team before so not sure if this has ever worked to be honest.ThanksHayley
Hi @Kasun Alahakoon, was this recently that other UK based customers reporting the same issue? The most recent information I can find online regarding any changes is Feb 2018 which references:and we have checked these in our firewall permissions.I just cannot understand how it worked fine for another supplier on 7th Feb but now failing on a submission dated 23rd.
@Lahiru Dissanayake Thanks for you response. However, we cannot amend the Purchase order lines status to Released or Confirmed the options are greyed out, and it is not practical to un-receipt all the receipts as this particular orders is a call-off order.Also we are able to create change orders and amend descriptions on our site 01 which are in Received status, we just don’t seem to able to on site 02.Thanks
Hi Thank you for the detailed step by step guide. I have already done this set up but still cannot get it to appear on our Invoice template, so I am presuming this may have something to do with the Crystal report set up we use for our invoice templates, as we don’t use the ‘out of the box’ templates?Also I would have thought the Document Text check box on the Customer Order to have been ticked automatically once the Sales Part with the document text connected to was applied, is this not the case?Kind regards,Hayley
Hi Yasas,No we never did resolve this issue, it also occurs with the shortcut window pane, if anyone expands that to say 4x4 then saves their profile as soon as they log off Citrix at the end of the day, when they log back in the following morning, none of the settings stay. Many thanks,Hayley
Hi @paul harland & @KristenGastaldo, The LU with the initial issue was RiskAssessment, but we then had an issue on PurchaseReqLineNopart. We have since refreshed the cache and the base tables are visible again, but have raised a case with Support to try and establish what caused this to happen in the first place. Do you know if IFS are able to supply a list of LU’s that do not support custom fields so we know for future?Many thanksHayley