Replies posted by Björn Kleist

25 Replies

dakiusDo Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Dispatch Console Dataset Limitations

@dakius , we are working on benchmarking figures as we speak. I would however draw the conclusion that these figures that you are mention above are probably the highest by far that we have seen from a manual scheduling perspective thus far. The benchmarking exercise will result in somekind of recommendations from our end, but this is still in flight. Lastly applying filters in Dispatch Console as the default population behaviour will improve the performance and reduce the load time significantly.

24 days ago

UMSEUSSidekick (Employee)

asked in Products (Manufacturing, Products, Engineering)

Where can we find documentation on how to set up someone who would be a technician for the Technician Portal for Maintenance Eng

Hi USMEUS, I dont think there is any setup to be done here. A full user automatically can access the Technician portals. If you are however a Limitied Task User for the Portal then you will only have access to the Technnician Portal, but again nothing to be done there its just there. I suspect that you are having some kind of problems with permission sets being defined wrong or that there is missing basic data if it doesnt work for you.Amongst other things, in order to be able to execute work through the Portals one must be:Defined as a UserUser must be associate with a Person and must be configured as a Resource. Furthermore the Resource needs be connected to a maintenance organization.If all these criterias are fullfilled for a user it should be possible to see and execute work in the portal./B

8 months ago

EqeRobertKSuperhero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Project Allocation within Resource Monitoring Gantt

Hi @EqeRobertK , is this a Service customer we are talking about ? and what is their version ? is it Cloud or Apps 10 ?

1 year ago

Anders JanssonSidekick (Customer)

asked in Assets (Asset Management)

Aurena native vs tech portal

Hi @Anders Jansson , If you have strong Offline requirements then MWO is the only answer. The same answer goes obviously for you second problem there with the tiny screensize. MWO is or the Native Application is optimized for the mobile experience. However even though it is possible to handle task execution without Assignments this is really what it has been designed for. I think this deserves a deeper conversation around the benefits that you could realize through managing execution through assignments. Thanks /B

1 year ago

FinaDo Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Rule Collections. Shift Management

Hi Fina :) , did we not get a support case raised for this issue ? Thanks /B

2 years ago

Marcelle NGDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS Call center - Client evaluation

Hi @Marcelle NG. When you talk to your Account Manager you can also ask them about the b2b Call Center functionality which is effectively letting you clients raise cases and follow up on them throuh a b2b portal:

2 years ago

Marcelle NGDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS Call center - Client evaluation

Hi @Marcelle NG. Unfortunatly there is no such functionality in our standard offering for Call Center. There could potentially be ways to achieve this through configuration. Please contact your IFS Account Manager with this request. Thanks !

2 years ago

RutJWhalenSuperhero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Resource Monitoring Gantt Chart error

Hi @johnw66. This is an error message coming from our Gantt 3rd party controller. This is definetly a bug. Please log a case with Support :)

2 years ago

JorgePintoDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

TouchApps Entity Details - Delete Allowed

@Mevan_p could you please help out here ? Thanks in advance !

2 years ago

LenaicDAVIDHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

How to make visible planned working time for a person resource in "Allocate resource" page (Service & Maintenance)

Hi @LenaicDAVID Have you generated capacity for the resources i question in Resource Management ?. If not please try to do this and let me know if it works. Also please make sure that the resource has been defined to use HR Schedule as base.

2 years ago

m.arifSidekick (Customer)

asked in Assets (Asset Management)

external file template or migration job pm settings actions work task

Hi @Phil Lamerton , can you please move this one to asset management.Regards/B

2 years ago

dadudeSidekick (Employee)

asked in Assets (Asset Management)

21R2 Work Task status behaviour

Hi @Phil Lamerton this one need to move to Asset Management

2 years ago

rafgbrDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

The "Resource Activity" has already been removed by another user

Hi @rafgbr I think this needs to be raised with a support case as there is clearly something happening that is not behaving correctly. So please log a case with IFS Support.

2 years ago

TatRajatMSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Client Script to save Technician signature

@Maithree is this Aurena Native Framework or is it Mobile Work Order and do you know the answer ?

2 years ago

Santosh SatapathyDo Gooder

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Aurena

Hi @Phil Lamerton this one needs to be moved to Experience Framework

2 years ago

dmooreSidekick (Customer)

asked in Assets (Asset Management)

Closing Off Child Work Orders

Hi @Phil Lamerton this needs to be moved to Asset Management

2 years ago

woprhoweSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Reverse proxy using Microsoft server for use with Touch Apps

Hi @Mevan_p & @James Ashmore any idea on this ?

2 years ago

TatSrikaDDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO Gateway response getting timed out

Hi @Phil Lamerton this one needs to go to PSO

2 years ago

lopespetroHero (Customer)

asked in Assets (Asset Management)

Survey signature in plsql and crystal reports

Hi @lopespetro , good to hear that the case is with support. When you say report you mean an Aurena Report right ? not one in Mobile Work Order or ? If it is a Aurena Report you are after then it should be possible to do using the standard reporting functionality in Aurena. If it is the Mobile Work Order your are after then this should theoretically be just creating a new page in Aurena Native and have it included in the APP, but that would of course be a modification. But I think the signature is there in the Service Report (Service APP) or the Work Report (Maint App). Have you already tried that ?I think both of those should be possible to save in the pdf format.

2 years ago

ctaylor56Hero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

ARP Broadcast to Apps

Hi @ctaylor56 there is no integration between IFS Cloud and the ARP. That is something that we have as an initiative in the roadmap, so something that will happen beyond 22R1.

2 years ago

lopespetroHero (Customer)

asked in Assets (Asset Management)

Survey signature in plsql and crystal reports

Hi @lopespetro , yes correct there is a limitation with showing signatures in EE as I remember (BLOB would have been a better choice there). The format used doesnt work very well with Enterprise explorer, but is works very well with Aurena & Aurena Native and since that is what the new clients are using. In PLSQL I dont think you will be able to see it is as that is stored as data of the file type clob rather than as an image. I noticed there are some articles online on how to view clob data for PLSQL. I cannot say that we have tested this with Crystal Reports and honestly I dont know why Crystal Reports does not show the CLOB’s. Have you tried contacting their support on this ? Because to me the CLOB format we are using a standard one.

2 years ago

DjedaiDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Moving serial with MWO

@JerryB @Djedai , not at the moment this is on the roadmap but beyond 22R1

2 years ago

Ann DegroatHero (Employee)

posted in Document Management (DocMan)

a mechanisam to get a db from a iOS mobile device with a 20MB limitation

@Ann Degroat correct. But I think it needs to come to the FSM forum then. @Phil Lamerton can we get this one moved please :D (not sure how to do that)

2 years ago

Ann DegroatHero (Employee)

posted in Document Management (DocMan)

a mechanisam to get a db from a iOS mobile device with a 20MB limitation

@Ann Degroat Hi is this an FSM (Metrix) Mobile question or a Cloud question ?

2 years ago

ThuveDo Gooder (Customer)

asked in Upgrades & Updates

Future direction for the Apps IFS Call Center

Hi @Thuve , First of all thanks for your questions. The idea is that Call Center will be there for the time of being , but will gradually get replaced with features either in Customer Engagement , CRM or Request Management (New Service Core). This is likely to be targeted with the 22R1 Release or at least the foundation for this. We will try to leverage as much as possible of the CE capabilities here as the Chatbot and also this will need to be possible to use together with either our or some other CRM system.

3 years ago

Replies posted by Björn Kleist

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