Replies posted by TDCSOURABH

27 Replies

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Connect - Pass data as an Array using JSON

@Saranga Amaraweera , We have the following relation mapping defined for an outbound mapping When the task_text table has 1 element, the value returned is an object and when there are multiple elements, the value returned is an array. How can we ensure that it is always an array ? when 1 element, note is returned as an object."notes": { "note": { "type": "INT_NOTE", "text": "test" } } when 2 elements, note is returned as an array "notes": { "note": [ { "type": "INT_NOTE", "text": "test" }, { "type": "INT_NOTE", "text": "test2" } ] }

1 year ago

TDCSOURABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Odata - Save null/empty value to a field

Figured out a way to update a value to blank. You can use “=” to update a value to blank/null For example if you want to reset user_def1 from any value “ABC” to blank/null just supply “=”{ "task_status": "ENROUTE", "status_as_of": "2021-10-26T15:37:37.0047496", "user_def1": "=", "modified_by": "USER1"}

2 years ago

Phil LamertonSuperhero (Employee)

published in Announcements

URGENT BULLETIN - IFS Advisory: IFS Products, Services and Log4j - CVE-2021-44228URGENT BULLETIN

Along with FSM, is the FSM mobile app (android) also unaffected?

1949974

2 years ago

TDCSOURABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

The request channel timed out while using ODATA REST API

Hi,Yes, It is same after changing the above settings. --Sourabh Jain

2 years ago

TDCSOURABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

The request channel timed out while using ODATA REST API

“We have seen that whenever we do Refresh Cache (full) from FSM smart client then after the API calls also behaves same, they time out and starts working after ~5-10 mins ” Same behavior when doing “Refresh Cache” as well. --Sourabh Jain

2 years ago

TDCSOURABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

ODATA Rest API $batch operations are not atomic.

We managed to get it to work in the atomic way. The $batch calls are atomic, there was an error on the content-type I was using (I incorrectly used the change set id in the boundary instead it should be the batch id). This is not mentioned in the ODATA documentation. For others who are also facing this issue, you need to include the below Content-Type in the Headers section. multipart/mixed;boundary=batch_d3bcb804-ee77-4921-9a45-761f98d32029 Sample request--batch_d3bcb804-ee77-4921-9a45-761f98d32029Content-Type: multipart/mixed; boundary=changeset_77162fcd-b8da-41ac-a9f8-9357efbbd621--changeset_77162fcd-b8da-41ac-a9f8-9357efbbd621Content-Type: application/httpContent-Transfer-Encoding: binaryPOST http://tsrvwapp1497/IFS_T2FSM_Application/OData/request HTTP/1.1Content-Type: application/jsonContent-ID: 1{ "modified_by":"USER1", "created_by":"USER1", "req_type":"TEST", "cust_prob_descr":"Test", "place_id":"TEST" }--changeset_77162fcd-b8da-41ac-a9f8-9357efbbd621Conten

2 years ago

TDCSOURABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

The request channel timed out while using ODATA REST API

Hi, Ok, so it is not automatic we have to manually trigger the first call after full server restarts to ensure the reload of EDM model and then the always running property will kick in to keep the connections warm. We have seen that whenever we do Refresh Cache (full) from FSM smart client then after the API calls also behaves same, they time out and starts working after ~5-10 mins --Sourabh Jain

2 years ago

TDCSOURABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

The request channel timed out while using ODATA REST API

Hi, Thanks a lot.Does setting start mode to “AlwaysRunning” ensures that the refresh EDM model is automatically invoked after the full server restart or will it wait for the 1st API call. And setting idleTimeout to 0 will ensure there are no automatic pool restarts, but how does it behave with full server restarts or refresh cache from FSM client. -- Sourabh Jain

2 years ago

TDCSOURABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

The request channel timed out while using ODATA REST API

Hi @Saranga Amaraweera , It looks to be a restricted content.Can you provide more details regarding the workaround? --Sourabh Jain

2 years ago

TDCSOURABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

ODATA Rest API $batch operations are not atomic.

It is somehow needed, it gives the below error when removed. --batchresponse_fffa1f58-a2a4-4c03-9983-faa142862139Content-Type: application/httpContent-Transfer-Encoding: binaryHTTP/1.1 500 Internal Server ErrorContent-Type: application/json; charset=utf-8{"Message":"Additional text encountered after finished reading JSON content: P. Path '', line 7, position 0."}--batchresponse_fffa1f58-a2a4-4c03-9983-faa142862139-- Request--batch_d3bcb804-ee77-4921-9a45-761f98d32029--changeset_77162fcd-b8da-41ac-a9f8-9357efbbd621Content-Type: application/httpContent-Transfer-Encoding: binaryPATCH https://tsrvwapp1497.tdk.dk/IFS_T2FSM_Application/odata/request('20190808-000105') HTTP/1.1Content-Type: application/jsonContent-ID: 3{ "cust_prob_descr":"test" }PATCH https://tsrvwapp1497.tdk.dk/IFS_T2FSM_Application/odata/task(83581) HTTP/1.1Content-Type: application/jsonContent-ID: 4{ "task_status": "ENROUTE123", "status_as_of": "2021-10-26T15:37:37.0047496", "user_def109": "", "modifie

2 years ago

TDCSOURABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

ODATA Rest API $batch operations are not atomic.

Hi, I don’t think they have to be related by data, they are only related using the change set id. And the parent child relation is just a user story. I have tried with request and task , it also behaves the non atomic way, the request change is committed even though the task change failed. PATCH https://tsrvwapp1497.tdk.dk/IFS_T2FSM_Application/odata/request('20190808-000105') HTTP/1.1Content-Type: application/jsonContent-ID: 3{ "cust_prob_descr":"test" } PATCH https://tsrvwapp1497.tdk.dk/IFS_T2FSM_Application/odata/task(83581) HTTP/1.1Content-Type: application/jsonContent-ID: 4{ "task_status": "ENROUTE123", "status_as_of": "2021-10-26T15:37:37.0047496", "user_def109": "", "modified_by": "M41896"} Can you give an example request where you think the atomic behavior works. Regards, Sourabh Jain

2 years ago

TDCSOURABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

ODATA Rest API $batch operations are not atomic.

Hi, But as per the REST API documentation, the change sets are supposed to be atomic and committed together. Regards, Sourabh Jain

2 years ago

TDCSOURABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Odata - Save null/empty value to a field

Yes, I have but that post has nothing to do with the OData REST API. Or at least I have no idea how to configure the Integration settings for ODATA rest api’s. What should be the Data Connector and Message Name ??

2 years ago

TDCSOURABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Refresh Cache

Hi,Thanks for the response. Regarding Point 3. - Doesn’t the server prepare a new DB for the device on each initialization request, irrespective of the persistent connection ? We have a shared location for the mobile DB, so all the 3 servers points to the same location. Regards, Sourabh

2 years ago

TDCSOURABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Sync Rules

Ok. It is also added in the sync rule for TASK table, and in the initial query for c_task_journal. (Both)Do you have any information about the execution order of the SYNC rules ?

2 years ago

TDCSOURABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Oracle Server Recommendations

Thanks for the response. Is there a way we can find out if the indexes are unworkable and needs rebuilding ? We are running FSM almost 24/7 , there are always some TASKs created every hour (automatic/maintenance orders). So it is hard to get a timeslot where no one is accessing the data tables. So in such a scenario executing this script on a running system can create inconsistent data (especially when the primary keys are dropped and recreated).

3 years ago

TDCSOURABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Business Rule - XML

Hi, I have moved the below update part to another business rule “after commit insert” on ADDRESS table. <update_task> <task> <task_id>@user_def6</task_id> <address_id>@address_id</> <modified_by>SYSTEMUSER</modified_by> <update /> </task> </update_task> It works, but I am not confident as the part inserting the new address also refers to an XPath expression and they also can get mixed up in the situation when 2 similar tasks are created at the same time. So I might end up with the wrong address’s even though the tasks will have different address_id. I hope you get what I mean. //c_tmfb_address_hierarchy_select_result[@result_name='select_address'] //address_hierarchy_select_result[@result_name='select_existing_address'] Regards, Sourabh Jain

3 years ago

TDCSOURABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Is it possible to show/hide fields (setControlVisibility) or set some fields as required/not required (setControlRequired) on the FSM Smart Client Screen using Client Script?

Hi, Thanks for the suggestion but I am still not able to get it to work. I hope you are referring to the “View Screen Events” option on the UI Designer. Can you suggest which option to choose there? I am using the TASK_TYPE field as the control value and trying to set the required property on user_def11 field. The user_def11 is already set as required by default on the UI designer. After applying the script on the event “AfterScreenLoad”, I still get the validation error for the required field on the screen while saving, even though the control value evaluates to false. Thanks, Sourabh Jain

3 years ago

TDCSOURABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Business Rule - XML

Yeah just those 2 , the other gives predictable results. What i meant was it can happen to any query where you want to fetch some values using xpath.

3 years ago

TDCSOURABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Business Rule - XML

But this problem , it can also happen for other results in the batch result_name='select_address' result_name='select_existing_address'

3 years ago

TDCSOURABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Business Rule - XML

But I do not have anything for update on the address table. I am trying to think about the workaround. :)

3 years ago

TDCSOURABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Business Rule - XML

Yeah I already have that condition to handle update scenarios, and I did got this circular loop but then I fixed it by adding a user id check (<modified_by>SYSTEMUSER</modified_by>) After commit update , I am checking if the update is not from SYSTMUSER then do my stuff else it evaluates to false.

3 years ago

TDCSOURABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Business Rule - XML

Yes Mike, the custom process is marked as Synchronous (check box is checked). I have tried this already it takes up the literal string and doesn’t replace with the task id.

3 years ago

TDCSOURABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to create a new task from FSM mobile app (version 6.1) ?

I am using Samsung galaxy Tab A

4 years ago

TDCSOURABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to create a new task from FSM mobile app (version 6.1) ?

Thanks for the response. Yes, I am using android. I do not get any options on long pressing on the jobs screen. Is there any app param by which this could have been disabled or something like that ?

4 years ago

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Replies posted by TDCSOURABH

URGENT BULLETIN - IFS Advisory: IFS Products, Services and Log4j - ​CVE-2021-44228URGENT BULLETIN

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URGENT BULLETIN - IFS Advisory: IFS Products, Services and Log4j - CVE-2021-44228URGENT BULLETIN