It’s currently not available in IFS Cloud. There’s an idea open for it that I suggest you vote for
There’s a database task for it, called Transfer Work Assignments (or something similar, I don’t have it in front of me at the moment). You can search for it in the Name field in the database task LoV. Had a look now and it’s called “Transfer Work Assignments to Mobile”. You can set that up to run at your preferred interval.
There’s a database task for it, called Transfer Work Assignments (or something similar, I don’t have it in front of me at the moment). You can search for it in the Name field in the database task LoV.
You can find details about breaking changes here https://developer.ifs.com/stories/api_diff
You can link Maintenance Surveys to Objects, and answer them in mWO ad-hoc. To do that, you need two things; A survey with Workflow Type = Object Information (don’t forget to Publish) You need a Workflow Configuration with Configuration Type = Object You need to link the Maintenance Survey in the EFORMS tab. When I try to create the survey I get this box. How can that be? Looks very odd. Is your user linked to a person record? Check in Application Base Setup / Enterprise / Person / Person Which version of IFS Cloud is this?
You can link Maintenance Surveys to Objects, and answer them in mWO ad-hoc. To do that, you need two things; A survey with Workflow Type = Object Information (don’t forget to Publish) You need a Workflow Configuration with Configuration Type = Object You need to link the Maintenance Survey in the EFORMS tab.
they do Ok, one last idea. In the Resource Detail screen, in tab “Employee” for TMCCOY, can you check if the “Primary Scheduling” flag is set to “No”? It should be set to Yes, to use as a scheduling resource.
Yes, the company is correct Here are two entries from Resources: The top one appears as a possible selection, the bottom one doesn’t Ok, so both of them have an employee record? If you check the employees section on the company screen you should be able to see that quickly.
Are you checking in the correct company? In the upper right hand corner you have a selector. If it’s the one you expect, is the resource connected to it?
Hi @DSL_Em, unfortunately there is no way to do that currently, but this is capability we will be adding in the next release, 24R1.
Which version is this for? You should be able to find Work Order Journal in the navigator up until 23R2. In 23R2 it’s called Work Order Event Log.
A Service Contract is not mandatory on a Work Order (or Work Task). Where are you getting stuck?
Hi All, Does anyone know how to set a value to ‘Appointment Mode’? Looks like this is a new feature in 23R2. It will be set when you book an appointment. The Appointment Templates hold the mode, either Appointment to Start or Appointment to Complete.
I’m assuming you have checked, docs.ifs.com. is there something in particular you’re looking for?
When you created dependencies, there is a flag called ignore dependencies in execution, or something like that. That same flag also exists on the site. Try that.
If we’re strictly talking from a product perspective, then FSM is a separate product to IFS Service Management, which is part of IFS Cloud.
@Alexander Heinze Thanks Sir.The PSO version is 6.10.0.12 The screenshot u have shared is exactly the issue I am facing as a result the tasks in queue are getting unallocated. Yes it is FSM which is upstream source. Please suggest me how can I avoid this. I believe you need to setup a timeline refresh message in monitor schedules (at least that’s how it worked before, it’s been a long time since I used it). Send an XML like this every 1-5 minutes or so, as an explicit call. <perform_batch><perform_advance_threesixty_time> <parameters> <dataset_id>YOUR_DATASET_ID</dataset_id> </parameters></perform_advance_threesixty_time></perform_batch>
Hi Team, I am facing below issue in PSO, the current time (red vertical line) is coming after the blue vertical line which should be the opposite. Please can anyone help me with this. Can you post a screenshot? What version of PSO are you running?
@anmise We are using Work Orders. Then your options are to either use contracts (even if not really relevant) or to customize.
Are you using Work Orders or Requests? For Requests, this will be possible in 23R2.
And you have sales lines, that are not already on an invoice preview? If you untick “Task must be Reported”, what happens then? Which release is this for btw?
It’s not finding any sales lines on Work Tasks matching the conditions. Are your work tasks in status “Reported”?
You will find it in B2B User - Customer.
Not sure why it does that, but can delete everything in the URL after /main/ifsapplications/web/page/ServiceQuotation/Form and then hit return, and then save the bookmark?
Hi @jhebert85, which release and update is this for.? We had a bug for this that was solved in 22R2 SU11 and 23R1 SU4.You should still be able to set the Work Task status to Work Done manually from the Work Task sceen.
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