Replies posted by courtney.engel

8 Replies

C
Sidekick (Customer)
courtney.engelSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Base profile customizations not holding properly into user profiles in work task IFS10

@ awe. Thankyou! As much as I don’t actually like that answer it does seem to make a difference. Do we know if maybe this started because of Aurena? I found all sorts of crazy spacing when I moved my screen down to 100% - even on things that are not customizable. I have not been able to figure out how to fix it for my people yet since we have all different layouts for different computers, but it is an extremely interesting find. Did IFS have anything to say or offer on it?

3
C
Sidekick (Customer)
1 year ago
C
Sidekick (Customer)
courtney.engelSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Stuck Missing Reservation on maintenance material line IFS9

We brought this one along with our move to IFS 10 and it is still stuck and cannot be resolved. Any suggestions?

3
B
Hero (Employee)
1 year ago
C
Sidekick (Customer)
courtney.engelSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Multiple site per company issue with Maintenance Org IFS 10

Uthpala, Thank you for your response. We are in update 11 with quite a few patches already. Do you know which update that is in? What does the update do? Allow more than one Maintenance org per company or allow them to work by company and not by site specific? Of course going live on Monday and just ran across this in our latest version for testing since our third site is pretty new. 

3
U
Hero (Employee)
1 year ago
C
Sidekick (Customer)
courtney.engelSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

IFS 10 WO Credit invoice

Thank you Eresha! Why did they change that from 9? We cannot find a way to see that the original lines were credited on the first order now. The secondary order gets document text on the lines referencing the original order, but nothing changes on the lines of the original order to show they were credited at all. Any suggestions for that tie off?

2
C
Sidekick (Customer)
1 year ago
D
Do Gooder (Partner)
DjedaiDo Gooder (Partner)
asked in Assets (Asset Management)

constraint between workorder status - worktask status - workassignment status

Yasanthi, I have tried your link above and it is not working. Can you screen shot the information or anything? I was going to ask a question about this but hoping that this documentation may help me solve on my own. I know that once all of the assignments are completed it marks the task work done and then if you only have one task that will update the work order to work done, but our question was specifically why can you add more assignments once the task is work done but you cannot add more tasks to a work done work order?

5
D
Do Gooder (Partner)
2 years ago
C
Sidekick (Customer)
courtney.engelSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Work Task Template External planning

Thank you Nethmini, I can log that for you guys. I think my last question with this then is can the template be used to auto create a No Part requisition for the external costs since you should not be able to edit a purchase part cost? I cannot get a Purchase Requisition header to create for the no-part external costs with anything that I have tried yet.

6
Nethmini Kosvinna
Superhero (Employee)
2 years ago
C
Sidekick (Customer)
courtney.engelSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Work Task Template External planning

Yes, that is what I did that I am seeing on this template. Just like you, I used a non-inventory purchase part at $0.00 and updated the price to $400 in the site tab. The budget screen only shows the $300 external planning line that is not attached to the “part”. The Planning tab, does show both external costs though. And when the template is used on a work order, I only show the budget of $300.00and have three lines of planning, but the line associated with the $0.00 “part” is at $0.00 still. 

6
Nethmini Kosvinna
Superhero (Employee)
2 years ago
KristenGastaldo
Superhero (Employee)
KristenGastaldoSuperhero (Employee)
posted in Forum FAQs & Help

Introduce Yourself

Hello All! My name is Courtney Engel and I am a Service and Warranty Assistant/ IFS Super User I have been the Service and Maintenance Specialist for both divisions of my company’s re-implementation team from IFS 7.5 to IFS 9.14 for the last two years. Before that I also worked with our IT department to stand up IFS Call Center for both divisions of our company’s Service department in 7.5. I have been using IFS for going on 6 years. Zero Zone manufactures grocery store coolers and freezers along with Rack and Industrial refrigeration. Our service department is critical in helping technicians trouble shoot on the phones, sending warranty parts, and dispatching 3rd party service providers for program customers. Located in Wisconsin. Anywhere warm is my favorite place to go!  

52
K
Do Gooder (Customer)
1 month ago

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