Replies posted by Subash Perera

42 Replies

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile Android 13 compatibility

Our customer is on U12 - They have more than 7K users and Android version 13 are popping up on their screens. So they are upgrading it or sometime automatically its upgrading on higher version.Although they have already published good to know communication to users last week itself that do not upgrade their Android version and keep it same as previous version to run the IFS Mobile application. But they informed us they cannot restrict to 7K users.They are asking whether they can receive a Hot fix for UPD12 to support Android 13

1 year ago

Subash PereraHero (Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

mWO aurena native - login credentials expired frequently

Hi @kathlk ,Do you have comment on this? This customer only use standard DB authentication and they do not have "Difs.oidc.accesstoken.lifetime" or "Difs.oidc.refreshtoken.lifetime" setup explicitly. But they get the token expiry frequently. Kind Regards,Subash Perera

1 year ago

Tharindu FernandoHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Connection Timeout in WADACO

Hi @Dar ,Please kindly help us on this if possible. I have advised this customer to follow the below steps to increase the connection timeout in TAS 1) login to the TAS installed VM. 2) Open IIS 3) Double click on IFS Touch Apps server from the "sites" folder from the left panel 4) Click on "Advance Settings.." from the right panel 5) From the Advance Settings window increase the "Connection time-out " But this did not work, customer still gets the timeout error even we increased the timeout really high. is there any other place we need to increase the timeout ? /Subash Perera

2 years ago

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO MAINT 10 - MOBILE NOTIFICATION

Hi, Push Notifications in arena native apps configured via following application petametersNOTIFICATION_HUB_PATH NOTIFICATION_HUB_URL Can you please check the above application parameters for app ‘MaintEngApp’ version ‘1.7’ is set correctly ? /Subash Perera

2 years ago

Subash PereraHero (Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

"Error occurred while decoding OAEP Padding " exception when using IFS Scan it

Hi @James Ashmore, Thanks for your response. No they are not using web farm, they are using a load balancer to redirect requests for each TAS server./Subash Perera

2 years ago

KKSloane

asked in Service (Touch Apps, MWO, MRO)

TimeTracker 2.1.XX Apps9 Permission Set (on-prem)

Hi, In time tracker 2.1.XX, you have to validate the meta data and deploy the metadata from the TAS portal(from the portal in your screenshot) Once you do that there will be a new activity set generated as following:Grant Touchapp TimeTracker 2 activities And with that please make sure to add the "Touchapps_Runtime" fnd permission set to the particular end user permission set as well. /Subash Perera

2 years ago

Asela MunasingheSuperhero (Customer)

posted in Service (Touch Apps, MWO, MRO)

Slowness in IFS after mWo integrations

Hi, Can you please confirm us the mobile app you using, is it “mwO aurena mainanace 10/service 10” or “IFS Mobile work Order 10”We will advice you accordingly./Subash Perera

2 years ago

courtney.engelSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS 10 Service & Maintenance IEE

Hi @courtney.engel ,For the fully understanding of the functionality, I would recommend you to request a training from IFS academy if there is an available training for this.But please refer following information to get you started on the new concept, may be this helps you to get started. So far I could not find any documents for this but you could try using F1 help documents in IEE to understand each screen.===========================================================================================Concept of work task can be described as following: We can say work task is something that replaces operation but with extended functionality. we have work assignments (replacing allocations) which is the main part for executing a work task and is the primary driver in the new Mobile Work Order solution.Additionally we have introduced work task steps describing the details steps that are required to perform the work task.Existing Work Order status Assigned, Accepted and On Route is removed a

2 years ago

HAHEDESidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

IFS MWO Service 10: Tool to modify Layout/Data in the Service Report

Hi,Glad I could help you on this./Subash Perera

2 years ago

HAHEDESidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

IFS MWO Service 10: Tool to modify Layout/Data in the Service Report

Hi, first you can check whether the required dynamic data can be fetched from the available page designer fields or not. if not, you have to go for a customization for this requirement. /Subash Perera

2 years ago

CallumWSuperhero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Setting up Touch Apps - IFS Aurena Notify Me 10 - Push?

For aurena native apps, an Azure Notification Hub is used to deliver Push Notifications. You can create your own Azure Notification Hub for sending of Push Notifications. To do this the NOTIFICATION_HUB_PATH must be set to the Azure Notification Hub Name and the NOTIFICATION_HUB_URL must be set to the Connection String relating to the Access Policy Name "DefaultFullSharedAccessSignature". /Subash Perera

2 years ago

HAHEDESidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

IFS MWO Service 10: Tool to modify Layout/Data in the Service Report

following is a screenshot of the page designer for “Service Report”

2 years ago

HAHEDESidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

SASIUSDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

CRM companion 10 - SSO login

Hi,I believe SSO is supported for both RTM and the aurena native touchapps. Please refer the following F1 documents :About CRM Apps 10https://wit.ifsworld.com/f1docs/apps10/Foundation1/040_administration/415_touch_apps/090_touch_apps/25_crm_companion/default.htmSSOhttps://wit.ifsworld.com/f1docs/apps10/Foundation1/040_administration/210_security/015_authentication/060_SSO_behaviour/default.htmOpen ID configurations for Touchapp server https://wit.ifsworld.com/f1docs/apps10/Foundation1/020_installation/400_installation_options/030_touch_apps/010_touch_apps_server/35_open_id_connect/if you have done all the configurations as per below documents please let us know what is the error you are getting when SSO is enabled./Subash Perera

2 years ago

Erik ROLSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS Time Tracker 10, Can't see Projects in Mobile App

Hi , Can you make sure that the relevant Time Tracker activities(related to project time reporting ) is granted for the mobile user? if not please grand them and check this again. /Subash Perera

2 years ago

MattiasLindahlSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Touch Apps System ID Authentication Failure

Hi ,Please double check following :Login to the TAS via system adminCheck the application server URL is correct in your issue existing system Id in the 'Application URL column'(If it is incorrect pleas change it to the correct one). if it is correct, please login to your TAS installed VM and check whether you can access the application server URL and login to the IEE or aurena via a browser inside the TAS installed VM. /Subash Perera

2 years ago

NZCNESOSESidekick (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS Touch Apps Cloud current issues

@JOOLSE we got the event log from uplink server via the LSC case and it has the following warning :any advice on this ? ===================================================Error registering Uplink 'http://84.49.2.54/test9/' with IFS Application Server 'http://ap-osl04.no.centric.lan:58080' running as 'IFSMOBILITY'.Unexpected error while calling server method UplinkServices/RegisterUplinkURL======================================================================= but even after this warning it seems to be running correctly as following:==========================================================={4} 19-4-2021 14:30:09: Registering Uplink 'http://84.49.2.54/test9/' with Application Server 'http://ap-osl04.no.centric.lan:58080' running as 'IFSMOBILITY'{4} 19-4-2021 14:30:09: IFS Application Server is responding.{4} 19-4-2021 14:30:09: Checking Application Server availability: 'http://ap-osl04.no.centric.lan:58080''test9.centric.eu' - Endpoint created: http://84.49.2.54/test9/.===============

2 years ago

jdohertySidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Aurena NotifyMe App won't sync

Hi, Can you please kindly check that you have the user ‘IFSMOBILITY’ in your issue existing environment and the user has the ‘FND_TOUCHAPPS_CONFIG’ permission set granted? /Subash Perera

3 years ago

Dakshinie WickramasingheHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Initialization error in Aurena native mobile app

@ctaylor56 Yes, you can use ‘SQL plus’ or other tool like ‘PSQL Developer’ to deploy this file. /Subash Perera

3 years ago

stasvbDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

mWO modification

Hi,Mobile IFS TAS only allows you to have one major version of an app so you cannot have multiple DLL’s for the same app at one time.So if you need to change the DLL, you need to have the source code in order to do it, you need to do your change in the source code and build a one DLL file./Subash

3 years ago

ctaylor56Hero (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO User Having Issues With Inventory

Hi , Do you have any errors in the logs of this user?You can view that logs in “Explore mobile user” window in IEE. Also please check whether is there any errors in synchronized entities tab as well.

2 years ago

LevyDo Gooder (Customer)

posted in Service (Touch Apps, MWO, MRO)

New User - Manuals

Hi, You can try our f1 documentation on page designer. It contains much details for you to start up https://docs.ifs.com/techdocs/Foundation1/045_administration_aurena/220_Configuration/200_client_configurations/100_page_designer_basics/default.htm. /Subash Perera

3 years ago

Krzysztof CiesielskiDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS set of laws and mobile application

Hi, Did you manage to resolve this ? Can you please kindly mark a best answer for this . /Subash Perera

3 years ago

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Replies posted by Subash Perera

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