Replies posted by bdoucette

218 Replies

tomgregorymitieDo Gooder (Customer)

asked in IFS Cloud - New Customers

Looking for our account Manager - Mitie?

I stand corrected, haha

2 hours ago

tomgregorymitieDo Gooder (Customer)

asked in IFS Cloud - New Customers

Looking for our account Manager - Mitie?

Hi @tomgregorymitie I’m not sure if this is the best place to look, do you have access to your IFS Service Portal (https://support.ifs.com/)? If you submit that request there, the IFS employees should be able to look up all of your information and get you in contact with your account manager. I doubt users on this board, even if they are IFS employees, would be able to access that information.Just a thought, I hope you get in contact with them soon.Best,Bryan

2 hours ago

bdoucetteHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

23R1 issue with Exporting quick report via scheduled report

Hello @ChanakaAmarasekaraI was told you would be the best person to ask about this. If you could provide any information regarding this issue, it would be very much appreciated.I checked the application messages for the attached report and it also appears on that excel, so I’m assuming there is an issue with the formatting of data onto the excel sheet rather than an issue with the email.We also notice that the conditions in the quick report are not being applied to the emailed report, but only the exported one when viewing it as an end user, for example if I pull all fields and say where invoice_id=1000, the quick report will only return invoice 1000, but when scheduling the report, it pulls all invoices, very odd!Again, any and all input would be greatly appreciated.Thanks,Bryan

6 days ago

bdoucetteHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Custom Fields on reports not being updated

Hi Tracy,Thank you for the information, it helps a lot. I’ll have to do more digging into the history table locations since that is what I am looking for. The issue with the lines storing the PO is that if we have this setup via an event action, custom field, and a workflow to populate the data, we will encounter an IFS limitation that tricks itself into thinking the workflow is stuck in a recursive loop, when its actually just processing more than 20 loops (1 for each customer order line). This is a setting that we can increase in IFS Cloud, but the main issue is that we cannot increase it since this will also cause other errors in other locations. Juggling between all of these errors and what is feasible and what is not has been the core of working with cloud. I unfortunately think that the current setup I have in testing now is the only solution that will work for our business. If the history tables end up working out well, then that might be a solid replacement too, but as you ment

17 days ago

bdoucetteHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Custom Fields on reports not being updated

Hi @Tracy NorwilloI dug a little deeper into this and realised that the issue was actually opposite that which was reported. The custom values on the invoice are being updated upon time of ordering the invoice via reprint modified. For example, if we have a parent PO placed that creates a customer order, invoice the items on the customer order, and then add new items to the customer order with a new PO (this process is required for one of our customers) then the invoice for the first few items on the customer order, prior to the invoice change, will show the correct (old) PO when clicking reprint original, but when we click reprint-modified, it fetches the current PO of the customer order associated.We unfortunately have to click reprint modified for other reasons. Is there a way to look back in history and fetch that old value? There has to be some place IFS keeps this archived information. Alternatively, and what I sent for testing now, is that upon an invoice creation, we have a per

17 days ago

bdoucetteHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

BPA Workflow error: Cannot commit in Current PL/SQL Session ORA-06512

Hi Buddhi, I understand why the error is occurring, but this is more of an issue with the BPA Camunda system interacting with IFS’s projection calls rather than a proper limitation. Surely there could be some alternative to fix this, but the issue is that IFS shuts down customers, doesnt reply to them, and just says “deal with it, we won’t work on this inherently limiting issue that we know people are struggling with” It’s a blatant disregard for the care of their customers. -Bryan

25 days ago

bdoucetteHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

BPA Workflow error: Cannot commit in Current PL/SQL Session ORA-06512

@Buddhi Gunasekara What are the alternatives that a customer can use? IFS has refused to respond to any of the other community posts/comments about this issue. It seems that IFS doesn’t care about the end user or what issues their limited system causes as long as people keep using their system/paying them. This is clear as IFS R&D has refused to address this issue “short and medium term” as well as this not being on their roadmap even though they know it causes major automation issues for new customers and especially customers coming from Apps that had automation previously in place.

25 days ago

NecMayuIkSidekick (Partner)

asked in IFS Cloud - New Customers

Is there a way to add custom attributes to a Crystal report? (IFS Cloud)

Hi @NecMayuIk We’ve attempted to do this previously but were told conflicting things. One IFS partner said this could be done if you change some of the deployment code via developer studio and pushed changes into our build place that would expand the visibility of IFSPRINT’s access so if you joined multiple views together into one operational report, this could get run.We were also told that this does not work and is something that can only be done via report designer, but since both statements are conflicting, I cannot say for certain if it is possible, only that some think it is and others do not.Thanks,Bryan

23 days ago

bdoucetteHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

BPA Workflow error?

Hi @kamnlk I’m attaching a screenshot of the issue. This is a very simple workflow, a read and an update projection call for customerorderhandling. It reads an order to verify the order exists, and then attempts to update a field in it, but both calls require an orderno input parameter. This should error out instantly since I dont define an orderno variable in my inspect variables, but it stays on this loading… page forever until it times out. This happens with all workflows, even if its a start → end workflow that doesnt do anything except immediately end. We have a case in with IFS about this and will update the community post with any new information they provide. Thanks,Bryan

1 month ago

bdoucetteHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS Cloud Crystal Report error

Hi @Nilusha and @ovjose This error is a pretty generic one. Could be an error with how you built the report, crystal web service engine, the data you are pulling from the report (for some reason crystal views have to have an additional ‘_A’ at the end of them or else they wont work), you arent pulling the correct view associated with the operational report, etc.My fix was to correct the _A issue, but yours is probably different. Nilusha you would know more since you’re an IFS Employee. Thanks,Bryan

1 month ago

bdoucetteHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS Cloud Lobbies not auto updating

Hello @Buddhika Kurera I still have not received a response from you in two weeks. Please respond.Thanks,Bryan

2 months ago

maryadu28Do Gooder (Customer)

asked in IFS Cloud - New Customers

field read only

Hi @maryadu28 I’m not sure the context of what you are describing, but yes, you can add a custom field to a list in IFS Cloud. You would need to find the entity you would like to add this to (the entity that the list is comprised of) and the value that you’d like to have the read only field contain since read only fields in IFS are essentially SQL select statements. From there, you would create a custom field on the entity you want it to display on, approve/publish the entity config, and add the field to the list via page designer. If you mean read only as in not editable, then yes this is also possible. Thanks,Bryan

2 months ago

bdoucetteHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Projections missing in 23R1 from 22R2?

Hi @dsj Thanks Damith, great information as always.Best,Bryan

2 months ago

bdoucetteHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Projections missing in 23R1 from 22R2?

Hi @Marcel.Ausan We saw the same for the two issues you mentioned, but this is a bit different. That projection is gone completely, it does not appear in the permission set - projection grant page, and it does not appear in the API explorer. We think IFS changed some things but we aren’t sure how to process RMA’s now because of it…Thanks,Bryan

2 months ago

bdoucetteHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS Cloud Lobbies not auto updating

Hi @Buddhika Kurera Is this an employee only post? It says I do not have access to that community post. Thanks,Bryan

2 months ago

bdoucetteHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

How to update Customer Order Line Planned Due Date?

Hi @Lahirumala de Mel A workaround that is working for us is to change the planned delivery date, which indirectly changes the planned due date without modifying the wanted delivery date (which we dont want to change). Thanks,Bryan

2 months ago

bdoucetteHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

How to update Customer Order Line Planned Due Date?

Hi @Lahirumala de Mel Did you ever bring this up to RnD on how to handle this? Thanks,Bryan

2 months ago

bdoucetteHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

User cannot click on multiline button

Hi @dsj Sorry for the late reply, the problem is only with one single note field, all other note fields work fine, other people using the same permission set are fine, we’ve tried different browsers, different computers, removing the field then readding it, etc and nothing has worked. Thanks,Bryan

3 months ago

bdoucetteHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Service Quotation origin/Service Quotation connection information location?

Just found the answer to this, It seems that using the ServiceQuotationUtil entity with the SRV_QUOTATION_SERVICES view gives access to the origin/connection of the service quotation.

3 months ago

jamie.malangyaonHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Aurena - Expand columns to shows multi line records in tables

Hi @jamie.malangyaonHave you ever encountered that multiline button not working? Its not a permission issue but one user is encountering this and I cannot figure out why when everyone else can access it fine. We’ve tried on a different computer/browser, we gave them full permissions, etc but nothing works. Any help would be greatly appreciated. Thanks,Bryan

3 months ago

bdoucetteHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

How to automatically print and advance invoice with specific payment terms?

Hi @Marcel.Ausan That’s fair, workflows seem really useful until you try to implement them. Not sure why IFS is so nonchalant about fixing an issue that really cripples IFS Cloud development. To any potential new IFS Cloud users, I say run for the hills. Basic functionality is missing from every area in IFS, causing customers to have to build their own platform, which is a mess when the tools we are given to do so are also half-baked as well.I fixed this current issue by setting up a report rule to manually print this invoice off when created in the system. You can select certain parameters in report rules to filter based off payment terms. Users just have to select ‘print and create’ instead of just ‘create’ when creating the advance invoice and everything should work fine.Yet again having to create workarounds for something that seemingly would be basic functionality in any other system.

4 months ago

bdoucetteHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

How to update Customer Order Line Planned Due Date?

Hi @Lahirumala de Mel This is not true as I have another workflow that can update this date completely fine.I have tested this workflow multiple times and it works. The only issue is the other workflow, which has the exact same call. The only difference is that the input for the date in this call is for the wanted delivery date, and the input for the problematic workflow is varDate, which I define in the following:var wantedDate = new Date(execution.getVariable('WantedDeliveryDate'))var currDate = new Date()varDate = new Date()if (wantedDate.getTime() > currDate.getTime()) {execution.setVariable('varDate', wantedDate)} else {execution.setVariable('varDate', currDate)}varStrDate = varDate.toJSON().substring(0,10);varStrDate += '-00.00.00.0000000'execution.setVariable('varDate', varStrDate);Thanks,Bryan

2 months ago

PrabathKuruwitaDo Gooder (Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Restarting print job due to rendering container failure

Its sad to see a post open for 7+ months, has over 200 views, and so far IFS hasn’t commented on this once.

4 months ago

bdoucetteHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

BPA Workflow error: Cannot commit in Current PL/SQL Session ORA-06512

Hi @dsj I’ve attempted to call the same API call via postman but the only response I get is { "error": { "code": "UNEXPECTED", "message": "Unexpected internal server error occurred." }}

25 days ago

bdoucetteHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Need information on CUSTOMER_ORDER_API.START_RELEASE_BLOCKED

Hi @dsj You’re right, I’ll try to get the same input parameters in a postman call and see what I get back, but thanks for giving the parameter values! I appreciate it.Thanks,Bryan

4 months ago

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Replies posted by bdoucette

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