Hello Ellin,At the moment no, but i will keep you posted.
Hello Ellin,Were you able to find a solution for this? We are facing the same issue with the service report signature but sometimes it works and sometimes it isnt.
@Chriswharton22 You can disable this from the Site: Or if you are using Workflow Config - you can disable the auto time:
Hello Asanka,Thank you, this is great, I followed this and then i enabled below dialog box which appear after the personal profile changes.
Hello Kai, Many thanks for the response. Please keep us posted if this tag can be changed. :) Best Regards,Vinu
Issues was able to solve by re-connecting the connection string properly.Things to check:HTM database connections string connected to the DSE from the installer or if the PSO version higher than 6.7 from the SWB > Administrator > Connection strings Parameters ‘HierarchicalDatabaseMatrixId’ value to setup according to your license (refer Scheduling Concepts - Travel>Appendix One: HTM Matrices And Size for more information) Parameter ‘TravelCalculationOption’ value as ‘HierarchicalTravelMatrix. HTM verification file to be sent successfully and the PSO SWB > Administrator > Events should include a message like “Travel Database contains Matrix …….”
Hello @Pubudu Dharmarathne , I’ve checked the Parameters again, and re-installed the HTM and as you have mentioned the connection string addition to the HTM database was not connected properly so made the connection and the verification file works fine now. :) Many thanks & Regards,Vinu.
Hello @Pubudu Dharmarathne ,Many thanks for the response. I know what I'm about to say should not make sense, but when i enter NA,US,CA the above error message will not appear.We are still checking other options as well. We tried re-installing the HTM, re-installing the PSO version as well, None of it worked. Please let me now if you have any thoughts on this. :)Best Regards,Vinu
Thanks @Sajith Anushan :)
Hello Sajith, Many thanks for the response. I’ve checked that scenario as well, but what if the customer wants to have one shift template attached to the resource and wants to skip the part of selecting a shift template in Resource planner? Is there a separate step for that you think?Best Regards,Vinu
Hi @Vinu Peiris You said there are several settings that might have cause this issue, please would you guide to those setting which is causing these errors. Thank you Hello @nkotakonda ,Not errors , scenarios.It could be that the user created a ‘New Work’ from mobile client so that the user returned to the mobile client. Or that already completed the work task from the mobile client but in IEE the transactions are stucked due to a Failed transactions. As @Ibrahim Naazir Suggested could you check on ‘Failed Transactions’ Page from the navigator and check if there is any for this mobile user? Best Regards, Vinu
Hello @HannMat , A good screenshot would do just to get a preliminary idea as well. Please make sure you get the event log as soon as it stops working (updates not pulling through from FSM). Best Regards,Vinu
Hello @HannMat ,Could you please check the event logs, any specific errors? May be the SQM stopped?Best Regards,Vinu
Hello @nkotakonda , Adding to @Rangani Fernando investigations i think it will be useful for the community if you can add a screenshot of the time report tab from IEE and in the mobile client to get an idea about the demand type.As it could be a different time type like travel time or are you saying that it gets accumulated to the 2 hours already reported by the Tech? Best Regards,Vinu
@Ibrahim Naazir Yess, it makes a lot of sense to check on the Failed Transactions as per the journal, after the Work assignment is started there is no statues changes in it.
Hello @nkotakonda ,Adding to Nimesh’s comments, Can you go to ‘Transferred tasks/Work Assignments’ from the navigator and search for the WO number? There should an assignment number for that WO/WT which keeps you from getting the WO status to Work Done.RmB on it and check the options that you are getting , If the ‘Incomplete Work Assignment is available’ you can simply incomplete it since it’s actually incomplete. Then you should be able to process as usual.As this Work task and the assignment created from the mobile client itself , there can be several settings that might have cause this issue. Kindly check this and update us. Best Regards,Vinu.
Thanks Rangani. :)
Hello @USLA,Could you access page configurations?I believe it’s the same thing. I , myself was working on importing & Exporting of Configurations as well but try to go through the flow from this page and see.Best Regards,Vinu
Hello @nkotakonda,I think accidently you attached the same screenshot as before. Best Regards,Vinu
Hello @nkotakonda,If you can check the journal tab, you should be able to get an idea how the work assignment/work task processed and what lead to this error.Were you able to check that? It all checks out ok?Thanks & Best Regards,Vinu
Hello @nkotakonda,Are you seeing failed transactions ? Or are you referring to different kind of issues? you can always use below link to troubleshoot if it is failed transactions you are talking about here. https://docs.ifs.com/techdocs/Foundation1/040_administration/415_touch_apps/010_administration/070_trouble_shooting/default.htm#Troubleshooting_Failed_Transactions Best Regards,Vinu
Thanks for the confirmation Dakshinie.
Hello ZRZCOELHDAN, You can get a basic idea about this button by clicking on help button on right hand top corner.On how to enable the button A step by step guide on how to generate Rota as well.Or the same content includes in Installation bundle > Documentation > PSO Workbench User Guide > Section 11 (Resource planner -Automated Planning.)Hope this is the kind of documentation you are lookin for? Best Regards,Vinu
Hello BORDERSB,From the attached screenshots i don't see the ‘Configuration Applied’ field. That means the WFC has not configured properly.In my opinion even though we checked all the basic data, may be we need to have a proper look via support case.Please do raise a case to investigate further.Best Regards,Vinu
@BORDERSB , If this the WFC now, when you try on with a Work task you should get the E form triggered at the start work.But, if you want to keep the ‘Filters’ section blank, make sure the WO-WT you sent out to the mobile client , Work Details > Object Information > Reported Connection type should be blank as well.Best Regards,Vinu
Already have an account? Login
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
