Replies posted by Chathuri Peiris

15 Replies

GarakSidekick (Customer)

Stop Clock In popup on Work Assignment Status change (IFS EE)

Hi Garak, This should be disabled from the site level. You can go to the site window > Maintenance tab and disable the functionality as below.

1 year ago

Banuka PereraSidekick (Employee)

asked in Assets (Asset Management)

Avoid automatic Work Task creation in Work Orders

you can set this from site level. Go to the particular site > Maintenance tab > Keep the below highlighted field empty from the drop down > Then no tasks will be created while creating work orders.

2 years ago

DjedaiDo Gooder (Partner)

asked in Assets (Asset Management)

Actual Completion date

Hi Djedai, Actual Finish date can be seen in both Execute Work Order form and Conclude Work Order form. You can navigate to both from Prepare WO form > RMB button > View

2 years ago

Xavier FernandoSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Customer order status from WO

Hi,Once we select the check box Stop After ‘Released’ in Relevant Order Type then the customer order is created with the status of ‘Planned’. This works in core environments.I guess otherwise there is no any specific parameter within WO area that controls Customer order status

2 years ago

GarakSidekick (Customer)

asked in Assets (Asset Management)

How to change Serial Objective Owner

Hi Garak,You can go through the below information, hope it helps.Transferring ownership of a serial object between two customers cannot be undertaken directly when the serial object is placed in the facility. Therefore, the alternative procedure is, move serial object to the inventory, transferring ownership from one customer to another customer and then moving back the serial object to facility.To perform this activity the two customers should agree upon transferring ownership, while the serial object placed in inventory. This prerequisite can set up in Customer >> Order tab >> General tab. In there Allow Part Ownership Transfer checkbox must be checked. To proceed with the customer order to bring back the object into facility Sales part should be registered and Create SM Object checkbox should be checked. This can be done in Sales Part >> Misc Info tab.Procedure:1. Create a serial object with serial part and serial number and set its ownership as Customer Ow

2 years ago

ThieubanSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Changing the Assembly Module Part No in MRO

Hello Thieuban, For that you have to first register the Module B as an Alternate of Module A.You can use modification for renaming as well.When you defining the modification, while adding affected part (Define Modification > Modification Details) for the modification there is a field called ‘change to part No’ within the affected part line as below. You can add Module B as the change to part no.Then after the modification you can receive the new Module B instead of Module A.Hope this helps. -Chathuri-

2 years ago

henrikburmanDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Workorder with expired customer

yes, when you connect a customer to the WO with an expired customer Error message appears as below.

2 years ago

Ratnanjali JagotaDo Gooder (Partner)

asked in Assets (Asset Management)

How do we select serial parts or Lot parts while we are selecting inventory parts in Materials tab?

As I can see there is no option to check the serialized or lot-track info within the search dialog box.

2 years ago

FridaKånäsDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Default "not invoicable" on sales lines in workorder?

If the Work Task is connected to any customer and when the corresponding lines are connected to the sales part by default, it set as ‘Invoiceable’.As mentioned within the previous comment you should highlight relevant records and make them No-Invoiceable

2 years ago

Chathuri PeirisSidekick (Employee)

asked in Assets (Asset Management)

Unable to find Linear Asset tab in PM action window (Aurena)

It works Yves. Thank you very much

2 years ago

Chathuri PeirisSidekick (Employee)

asked in Assets (Asset Management)

Unable to find Linear Asset tab in PM action window (Aurena)

thanks for the answer Yves. can I know the environment that you have checked this? Even though I have selected the linear asset from the searching options, the tab did not visible to me. I checked in core (RnD Test CMB)

2 years ago

Nethmini KosvinnaSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Time consumed when registering new readings for an object

In IFS APP10 there is a system parameter named [b]PM_CON_PLAN_SYNC[/b] to give user the option to regenerate the forecast via a background job. The user can choose to run the regeneration as a background job by setting the system parameter PM_CON_PLAN_SYNC to BATCH following below steps. 1. Go to System definitions window> Object property tab 2. Query for Property name: PM_CON_PLAN_SYNC 3. If it’s Property Value is ONLINE change it to [b]BATCH[/b] If this parameter is set to ONLINE, the regenerate plan process will run immediately, and this might take few minutes.

4 years ago

Dilini ArandaraSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Macros on multiple document selections

This is not a software fault, but how the system is designed. When we work with multiple documents at the same time it's very difficult to execute macros. It will be too complex and will be frustrating for users to select this option to each and every document; for an example: consider a scenario where the selected documents had several file types checked in. (i.e. word, pdf, excel etc.) The macros run will be different for each file type and if the selected documents are from several classes then process actions defined for these classes can be different. (i.e., some might have 'no macro', some might have select and run etc.) Therefore, it has been decided NOT to allow macros for multiple documents because of the complexity involved. So Product Development team has intentionally restricted running macros for single document only. There is no workaround for executing macros for multiple documents (other than doing it one by one).

4 years ago

Bimsara GeethachapaHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Interval field on the Separate PM Action screen only allows number values

You can simply solve this with a slight change to the SQL query on the Advanced Search. Please follow the steps below; 1. Go to separate PM actions window. 2. Search, go to Advanced search. 3. Enter object site 101 and Interval-Sort: Ascending 4. Go to the SQL tab in the “Search” dialog and set the SQL order by expression to, “TO_NUMBER(INTERVAL)”. 5. Press Search. Now the interval should be sorted as expected. Even though the “Interval” field accepts numeric values, it is not that simple to allow to be sorted numerically. The reason for that is; the “Interval” field is not a “Number” field, instead it is a “String” field in the database side. Therefore, it is sorted in alphanumeric order.

4 years ago

Nayomi WickramaarachchiDo Gooder (Former Employee)

asked in Service (Touch Apps, MWO, MRO)

Conditions that should be fulfilled to create CSS postings

In App9 version: The following conditions should be fulfilled in order to create a CSS posting: [list] [*]Vouchers must be created for the work order posting line, i.e., Booking Status = Transferred. [*]CSS Type column in the "Report in work order">"Postings" tab should be set to [i]Not Posted[/i] or [i]Partly Poste[/i]d. If it is [i]EAM[/i], then CSS postings will not be created. [*]Customer need to be registered as "External" customer [*]The transactions are transferred to IFS/Customer Order and the status of the customer order should be “Delivered” (or above. This means invoiced/closed) [*]The status of the work order posting line should be "Transferred" which means the postings are transferred to customer order. [/list]

2 years ago

Replies posted by Chathuri Peiris

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