Hi Bryan,I just want to make sure we’re not talking at cross purposes. My response related to CE and it’s workflow and queue progression capabilities. Which are core the platform’s capability.Does your question relate to IFS cloud rather than the CE module?
Hi Bryan,Within CE you can use actions to send emails as you already mentioned. The reply to can be populated via variables (you need to enclose variables such as sys_ReplyTo in % characters).You could also use the LaunchScript to run a queue progression script. Queue progression scripts which also has the capability of send emails and use the invoke provider action to retrieve information. Hope these helps.
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