Thanks @asutliff finally I am able to resolve the issue using your solution and further tweaking it by creating object with current and new additional affected user and assigning it to Additional Affected User field.
Yes it is set to Event, but its strange that we dont have this feature and our version is upgraded then yours. Seems like i need to create a support request with IFS.
@asutliff I am not able to see the Custom Contact user field in Data Mapper probably you are using updated version. What is your ETM and Assyst Version, my one is ETM 1.7.1 and Assyst 11.4.3. I am trying to achieve this using 11.4.3 version and that is my main challenge :(
Hi @asutliff thanks for the reply and detail explanation, my issue is not with getting the additional affected user inside ETM but the final update which will update the event and add the ‘inbound.AdditionalUser’ in the additional affected user field of the event.Below is a screenshot from the Datamapper which I configured to update event and billing_approvar is the variable that has the additional affected users object, but i am not able to assign this object to Additional Affected user Field as it says ‘Search not supported by assyst, an expression must be used’ to update the event which i am assuming that ETM does not support update of additional affected user field for an event.
Thanks Steve, really appreciate your response. It still throws exception “Error encountered when creating new event: Exception: InternalServerProxyException: The requested resource cannot be processed by the underlying application services.” I will wait and see if anyone from IFS side responds to this thread else will create a support ticket.
HI Steve:Thanks for a quick response, is seedID the parent ticket event ID to which this task will be linked? I used the lua script to create the task as per below where the EVENT_ID is the parent ticket id extracted from the custom action new_task = {} new_task.importProfileId = import_profile_id new_task.eventTypeEnum = event_type_enum new_task.itemAId = item_id new_task.shortDescription = AV_ITEM_N new_task.remarks = ACT_DESC new_task.taskLinkReasonId = link_reason_id new_task.taskSeedEventId=tonumber(EVENT_ID)
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