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Replies posted by Kasun Manuranga

107 Replies

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Kasun ManurangaSuperhero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 6u20 on premise installation error - Metadata import error occurred

Hi @Kasun Manuranga , Try changing your installer location. Backup Folder......C:\mxserv 6u20\DatabaseData\SQLServer\NewInstall I have experienced issues when having spaces or if the path is too long. Ex - C:\mxserv_6u20\DatabaseData\SQLServer\NewInstall Thanks. Thanks Buddy, this seems the issue :)

vinothaDo Gooder (Partner)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

Column resize is not working for one particular user And one Screen

Hi @vinotha ,I suspected this could be a Resolution issue.In UI designers could you manually Reduce the width (Drag and shorten) of the column and make it smaller much as possible . Then save the changes> refresh cache and try to Open the Screen again newly. Reduce the width of Text fields specially.See whether the issue is still there?Also you can try opening the same screen in a different monitor which has a higher resolution as see whether the issue is there as well.Let me know your observations. Regards,Kasun

vinothaDo Gooder (Partner)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

Column resize is not working for one particular user And one Screen

Hi @vinotha ,Daily report seems a customized tab> could you please share us a screen shot of the width Percentage of the “Type” Column in UI designer..Similar to below example: Thanks,Kasun

Kasun ManurangaSuperhero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Are there any performance baseline definitions for FSM

Thank you @Lee Pinchbeck and @nickz and @Shneor Cheshin for your kind assistance. Those are indeed helpful information.

Kasun ManurangaSuperhero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Are we able to change the user permissions in FSM SQL databases?

Hi @Lee Pinchbeck ,Appreciate for the information. I will check and get back to you with users. Kind Regards,Kasun

TatKhandMSidekick

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

In FSM Smart Client Getting Business Rule watch log notification ?

Hi @TatKhandM,If none worked above, then please check with other users who are enabling and disabling those. Perhaps that another user is activating those to check the behavior but then you also get the notification. Best Regards,Kasun

KevinLachDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Work Order View Permissions

Hi @KevinLach,Both screen calls the method “ACTIVE_SEPARATE_API.NEW__” when creating a new record hence it is not possible to set "prepare work order" to read only keeping Fault report Editable. Then like lopespetro said above you can hide the direct access from the navigator to prepare screen but user still can go to it via RMB> Prepare in Fault report. Regards,Kasun

TSQTINAMCFDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Opportunity link to task raised from

Hi @TSQTINAMCF ,If you are creating an Opportunity via an Task, then the relationship setup should have already there between Task and Opportunity. If so simply you can go to UI Designer then select the Task table and drag and drop it onto to the Opportunity screen. If NOT then you have to setup it up as below.In Custom Metadata you have to make the relationship between tables.Then connect two tables in UI designer.Next add the field from Task table to the Opportunity screen Hope this helps. Best Regards,Kasun

ATZATZBHAVUKDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Request currency

Hi @ATZATZBHAVUK ,If you don't need to use currency symbol then simply remove it from the Code table as highlighted below. No need to change Mask Type. It will remove the symbol then. Hope this helps. /Kasun

tonybiaginiSidekick (Customer)

asked in Supply Chain

Default Requisitioner

Hi @tonybiagini,Unfortunately this seems not possible without a code change (Customization). Code is written in the way that to get the Person ID of the logged in user always as the default Requisitioner. If not to change the value from LOV. BEGINIF Check_Exist___(requisitioner_code_) THENRETURN Person_Info_API.Get_Name(requisitioner_code_);END IF; If your person Id does not exists in Procurement Basic Data>Requisitioners tab then there will be no value fetch for Requisitioner in the PR when your create a new.Hope this helps. Kind Regards,Kasun

Praveen KumarasingheSidekick (Former Employee)

asked in Projects Based (Contract/Resource Management, Project Management, Engineering Design & Deliverables)

When I'm trying to approve a Project an error pops up saying "Project.There are no Approval Steps on this Project. Cannot Approve."

Hi @Praveen Kumarasinghe ,You can first check whether the LU is connected to “ApprovalRouting”. If yes then you can see the Steps in the Project. Hope this helps.Regards,Kasun

ATZSUMITSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Technician can see all tasks of schedule board but cannot change

Hi @ATZSUMIT,I would like to know what challenges do you see in this Behavior? Normally Task will be assigned to Technicians either by their superiors or or may be PSO then Technicians have to attend their Tasks only. So they can change their Tasks but generally other Technicians have no involvement.Kindly elaborate your business requirement.Thanks,Kasun

hasret_akbiyikDo Gooder

asked in Finance (Financials)

Error on Multi-Company Voucher Entry Screen

Hi @hasret_akbiyik ,I have come across this error however it was resolved using bug id 153532, this was released with UPD9. It can happen when the activity has following parameters.Progress method – ManualManual progress >> Level of entry – ActivityThere should have a Resource-group connected to the ActivityAs a workaround you can try to switch Activity-progress-method back and forth and see whether it works.Reason for error identified in bug 153532 :In Activity_Element_API.Validate_Manual_Cost_Progress the Progress-fields get set to 0 if no value. But Activity_Element_API.Check_Common___ checks for NOT NULL. Hope this helps.Best Regards,Kasun

bldrayiSidekick (Customer)

asked in Data Migration

New Company Creation Error

Hi @bldrayi,Could you verify whether ifsapp is connected to this existing company and retry? Best Regards,Kasun

NiranjanGDo Gooder (Partner)

asked in Projects Based (Contract/Resource Management, Project Management, Engineering Design & Deliverables)

Sub Contract Valuation - Error When Receiving Application

@NiranjanG ,According to my experience, this error is happening either due to a Code Error or some Data error but there is very less chance to resolve it with some changes to the basic data or configurations as this is caused a rounding diff . May be you can try deleting the valuation and recreate it again and see whether the same error is there.Also I see some retention values are involved, so better to create a Ticket to IFS if the same found after you delete and recreate the valuation. Best Regards,Kasun

eqmartibDo Gooder (Partner)

asked in Finance (Financials)

transfer maintenance time transfers does not work

Hi Martin,You have mentioned Status Code is Valid, can you also confirm that Booking Status whether all “Authorized”?Please add a screen shot of one example in screen Maintenance Postings Analysis and Work Order Transaction History. Thanks,Kasun

emilyk8rDo Gooder (Customer)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

Multi-Line Reqs created in Project Navigator - Pre-Posting

Hi @emilyk8r ,Do you want to copy all Pre posting setup in the Project to your PR line created from the Demand tab?If that is the requirement then it is possible. I have a Project with following Pre posting Setup posting control for M113.Create a demand line.Create a PR and see for Pre posting. Is this what you expected? Regards,Kasun

GAUTHIERMSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM - How to disable the "Saved searches" button (Request screen)

@GAUTHIERM ,Yes, I consider this is as a possible software fault which should be looked by RnD. It should work behind a button as well.Option then is to delete the button as stated earlier.Best Regards,Kasun

GAUTHIERMSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM - How to disable the "Saved searches" button (Request screen)

Ho @GAUTHIERM , This is pretty straight forward. If you set a field invisible, simply it will hide the field in the form. Regards,Kasun

Buwaneka ParanamannaDo Gooder (Employee)

asked in Products (Manufacturing, Products, Engineering)

Unfinished Activity Work

Hi @Buwaneka ParanamannaHave they changed quantity to 12 in PO line then Project Demand quantity is 6 ?What do you mean by “counted out” exactly what the function here? Please attached a screenshot of the message in “Unfinished Activity work”They it would be much easy to answer. /Kasun

GAUTHIERMSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM - How to disable the "Saved searches" button (Request screen)

Hi @GAUTHIERM Please follow the steps below.First delete “Show” iconNext save the screen, either creating a new screen or replace the default screen If this is a new screen you need to add the screen to the Role.Next refresh the Cache and better to Restart the app.Observe that Saved search options are no longer available.Hope this helps. Regards,Kasun

rucnikDo Gooder (Partner)

asked in Distribution (CRM, Commerce)

Transfer to project inventory

Hi @rucnik ,If this is affected to one user also there is no error or action behind the function, I would try to clear the user profile and see for the results. Also if the same user does exists in any other environment, try the function there too may be like in a TEST environment so you can first try to clear the profile or import a profile that works to user and try. Kind Regards,Kasun

rucnikDo Gooder (Partner)

asked in Distribution (CRM, Commerce)

Transfer to project inventory

Hi @rucnik ,Its bit stranger, this dialog box is essential to determine the next transfer location.What happen when User A selects the option “Transfer to Project Inventory”? Will it transfer directly to some location or does nothing at all?Also is this specific to this project activity or happens for all the stocks in project inventory? if not, do you see any specific difference in this inventory part compared to others? Best Regards,Kasun Regards,Kasun

Marcin SzczurekSidekick (Employee)

asked in Supply Chain

Detaching WO from oneproject to another

Hi @Marcin Szczurek,I am not sure I got your question fully also the flow that Customer execute here exactly with the description above.As I remember the process in App8 was, when you detach a work order from a project which has Purchase requisition in Planned date, then preposting's also will remove from the Requisition. I.e. Originally the PR also have this project connection but when you disconnect from the work order then connection also get removes automatically from PRs. After detaching, there is no connection to the previous activity for those PRs at all.Next, when you connect the work order to another activity then existing PRs will also be connected to the new project activity. There will not be any transfer of material to the previous activity unless we manually do in this instance.However in app10 version the function is quite different. I.e. we could not detach a work order from a project activity unless all the lines from any connected PRs are removed or cancelled. I assum

asked in Assets (Asset Management)

At what point does the current position of the serial object change from 'Under Transportation' to In Facility or Inventory?

Hi @MGamage The current position should be updated to “InFacility” if the customer order is properly delivered i.e. when the state changed to “Delivered”. We have no control over on this field as it is happening in the background. Do you find more objects or just one object with this issue? If it is juts one but others similar orders have worked then this could be suspected as a data error. Unfortunately we cannot directly change it.Perhaps you can try to create a RMA and see whether it can get returned to current position In Inventory and try delivering in another order. However if this is for one record then I have seen in the past most were corrected from Data scripts.If this is continue to happen then better create a Support ticket. Regards,Kasun

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