Replies posted by SHAUN_KERSLAKE

85 Replies

SHAUN_KERSLAKEHero (Customer)

asked in Document Management (DocMan)

File Names in File Storage

Thank you @Mathias Dahl for the explanation.

1 day ago

SHAUN_KERSLAKEHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Service Notes - Work Task and MWO

Thanks for your response @Alexander Heinze.Having looked at the PDF IFS Cloud - NGSM Demystified (23R2), I think the issue is this functionality appears to only be available in the Request Management process which we do not use.We use Work Orders and Work Tasks currently.Is there a plan to move this into Work Order Management in 24R1 or 24R2 do you know?In the mean time, is there an alternative solution which can be used for adding notes in MWO and being visible on the work task?

23 days ago

SHAUN_KERSLAKEHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO Send Full vs Change

Thanks @Alexander Heinze I actually have that document open.However I am getting slightly confused which task should be used for scheduling!We need to use a database chain task, as we need a custom task to execute first before the core PSO Load/Change database tasks execute.The custom task decides what should be included/excluded for scheduling and updates the work task. If I go to Scheduling Optimization Datasets and click View schedule, it takes me to database task “Send PSO Integration dataset updates” which I assume is the correct one to use for the PSO changes? (Screenshot in the document differs which references database task “Send Scheduling Optimization Dataset updates” - This does not exist in 23R2!) There is another scheduled task “Schedule Plan Changes” that uses method Svcsch_Task_Allocation_API.Schedule_Plan_Changes that is executing every 2 minutes, and looks to be using arguments DATASET_ID, MIN_DIFF and WORK_ASSIGNMENT_STATUS. This may be related to UPDATE_PLAN_CHANGES

25 days ago

Alex IvkovicDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Azure SCIM User does not exist

I resolved this in the end!I think it turned out that some of our users in our Active Directory did not have the same value for email address and UPN. Once IT corrected this, the user was able to authenticate in IFS!We were finding random records were being entered in IAM User Details, so we had to remove those first before asking the user to re-try.

1 month ago

SHAUN_KERSLAKEHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS Cloud - Quick Report Timeout

@SHAUN_KERSLAKE also, below post could be useful to read: Changing IFS_STATEMENT_TIMEOUT in IFS cloud #GSDTECH# | IFS Community @Marcel.Ausan - I don’t have access to this i’m afraid. Seems it is partners only...

1 month ago

SHAUN_KERSLAKEHero (Customer)

asked in Document Management (DocMan)

IFS Cloud - FTP to File Share - Change Docman Pointers

Morning @Mathias Dahl So to clarify, from IFS point of view the document exists as it is shown in EDM_FILE_TAB with all the fields populated. However there are two scenarios:1 - when we search for the corresponding file(s) in the repository (FTP repository/File Share), it does not exist. 2 - File exists in the repository (FTP repository/File Share) but it’s file content is empty; no file length.IFS has no knowledge whether the file actually exists in the repository or if the file has content when the repository is FTP, and it is only when the user clicks ‘View document’ do you get the error returned.Through IT providing me with a list of all the file names and their length in a csv from the repository, and using this to cross reference against the files in edm_file_tab I can see those with no file length and hence suggesting I default to 0. I am now inclined to ignore these all together in the upload to the Cloud file share table (fss_file_tab) to be honest.RegardsShaun

3 months ago

SHAUN_KERSLAKEHero (Customer)

asked in Document Management (DocMan)

IFS Cloud - FTP to File Share - Change Docman Pointers

@Mathias Dahl our IT have been able to get a csv file created listing the file name and the length separated by a comma. I have then used IFS data migration tool to upload this file into a table, and I can then use this table to link to edm_file in a pl/sql cursor as part of the upload into fss_file_tab. We have a number of records in EDM_FILE that have no link to a file name and length, this may be due to the file not actually existing on FTP/File Share. If I default the length to 0 in this scenario I assume this is fine? Appreciate waiting @chanaka-shanil to comment on this. Also in EDM_FILE we have files with a doc type of ORIGINAL and VIEW. Are we only interested in uploading those with ORIGINAL into fss_file_tab?Please confirm.

3 months ago

SHAUN_KERSLAKEHero (Customer)

asked in Document Management (DocMan)

IFS Cloud - FTP to File Share - Change Docman Pointers

@Mathias Dahl Thanks the file extension part works! Just to clarify for the file length, I need to export all the file names from IFS into a text file, and run this script against our Windows Share directory or FTP repository where the files are held to obtain the length?Then I assume we need to come up with a way of getting this information back into IFS by possibly loading it into a temp Oracle table to hold the data, and then read from this before inserting into fss_file_tab.

3 months ago

SHAUN_KERSLAKEHero (Customer)

asked in Document Management (DocMan)

IFS Cloud - FTP to File Share - Change Docman Pointers

@Mathias Dahl Thanks for providing this information. Are you able to provide further guidance around how we populate these two fields in fss_file_tab:FileExtension: The file extension, in lowercase. Where is file extension currently stored in IFS as don’t see this in edm_file table? Unless expectation is some SQL to extract the extension from the file_name field. FileLength: This MUST be set to the length of the file content, in bytes. How or where do we obtain the length of file content in order to populate?Thanks

3 months ago

SHAUN_KERSLAKEHero (Customer)

asked in Document Management (DocMan)

IFS Cloud - FTP to File Share - Change Docman Pointers

Hi @Mathias Dahl I have read the previously provided link to the tool, and I downloaded this to my machine. However we have already copied the files across to the Shared folder so don’t need the tool to do this. The files need to remain in the FTP repository as this is being used for Apps 10 until we go Live in June, hence a copy only. It is purely the updating of the Doc Man tables that needs completing. I can’t see anything in this tool which performs this step, and specifically it is just the population of fss_file_tab that needs performing I believe.Also the documentation seems to contradict it self, as it states FTP repository is supported but then it goes on to talk about valid documents and these need to be in Database repository type!We therefore don’t have a source database, and I am not sure how we can complete the installation steps.RegardsShaun

3 months ago

Alex IvkovicDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Azure SCIM User does not exist

Thanks Alex.@Ben Monroe Do you or any of your colleagues have any ideas why IFS Cloud would be behaving in this way? This is not affecting all our users by the way and also the users affected in IFS Cloud can connect fine in our Apps 10 environment.

1 month ago

Alex IvkovicDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Azure SCIM User does not exist

Hi,We have the same issue with some users when accessing IFS Cloud 23R2 with Azure AD.Again Azure is showing successful authentication for the user, but IFS Cloud is showing “You do not exist as a user in this application”. IFS User is active and setup with directory ID the email address. Also has the required permission sets within IFS. @Alex Ivkovic did you fix your issue and if so, how?

1 month ago

SHAUN_KERSLAKEHero (Customer)

asked in Document Management (DocMan)

IFS Cloud - SMB Storage

Thank you for you response @Mathias Dahl IT have created a Windows share, as this is a Windows server, SMB is native so no Samba needed.I assume this is okay?The files that were in the FTP repository have been copied into the Windows Share by IT.Is there a process, tool or script that will re-align all our documents within IFS Cloud to point to the Share instead of the FTP repository?RegardsShaun

3 months ago

SHAUN_KERSLAKEHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Cloud - Lobby Grants

Hi @AsankaGaru Thanks for your reply.That is fine, and is how we are administering access to the lobbies. However if I wanted to see ALL permission sets that are granted to a specific lobby, is there a way of doing this in Cloud or via SQL Statement?The same question may also apply to screen access(projections).This is required to ensure correct permission setup, and to be able to report to management and SOX/SOD reporting.Thanks

4 months ago

RuchiraHero (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Bulk update user passwords in IFS cloud

Hello,I’ve noticed no responses to this for quite some time….We are starting project to move from Apps 10 to IFS Cloud.Just gone to login and it is prompting to update password as per below. Anyone no if this can be disabled or a means to mass update all our user accounts?

4 months ago

SHAUN_KERSLAKEHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Document Management with MWO

Yes “Push to Mobile” is enabled for all those document classes that have “Mobile Document Class” ticked. If we untick this field, I assume those documents attached to the associated work orders/tasks would not be sent to the mobile device. We still need documents to be sent to devices; so it is not a simple on/off situation. The issue is that the documents probably should be read, but as they go back to the same building/object than re-reading docs related to that are seen as unnecessary unless there is a Health&Safety implication or an update to these documents.

6 months ago

SHAUN_KERSLAKEHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Document Management with MWO

Hi James,Thanks for your reply.We use FTP repository to store all our IFS documents, and all document classes are all within one location. Yes we use the Touch App→Document Class screen already to define which are mobile document class etc. As stated above, we are sending lots of documents to engineers devices and they are either not looking at them or not aware if a crucial document has been updated which means they should read it.We just see high sync times for doc specific entities and wanted to reduce this to avoid delays and timeouts.Thanks

6 months ago

SHAUN_KERSLAKEHero (Customer)

asked in Insights (Business Reporter and Analysis Models, EOI)

Business Reporter Execution Server

Hi,I followed the guidance supplied by IFS, and uninstalled the old version using “Add/Remove Programs” and then installed the new version. The issue we have now is that we cannot open the Business Reporter Execution Server Console!Has anyone come across this and if so, how did you get it working again?Thanks

6 months ago

meshfemiSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Failed Transactions: • ERRINV: Entity instance not found. (JT_TASK_CLOCKING - CLOCKING_SEQ=149977.0)

Hello,We have been experiencing the following error for over a year now and IFS Support have been unable to find the cause or a resolution:Instance of entity JT_TASK_CLOCKING with primary key [XXX] not found in database.I appreciate it is a different error to your post, but just wanted to highlight that we are suffering with failed transactions in similar area.We are on Apps 10 Update 18.ThanksShaun

6 months ago

SHAUN_KERSLAKEHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

EE Profile Issue Post Delivery Deployment

We managed to resolve this, and it turns out the issue was the users PC settings that was causing this!A couple of the users had set the display scale to 125% and 150% to enlarge the screen for sight reasons. However despite setting this back to 100% the issues would re-occur. So the work around was to change the display resolution instead, and this seemed to correct the IFS screen layout whilst giving the user the enlarged screen settings.

6 months ago

SHAUN_KERSLAKEHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Invalid Member Name

The issue was use of & within the SELECT part of the quick report and resolved by referring to the topic belowUsing ampersand , “&” in plsql as a character | IFS Community

8 months ago

SHAUN_KERSLAKEHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Aurena Context - MWO

@EntNadeeL Yes I am looking for a way to identify what context is being used by the logged in user whether by a normal user in Aurena or with an engineer using MWO. We only have two contexts, but if a company did have many there must be a way of identifying easily what is being used by the user?!

9 months ago

SHAUN_KERSLAKEHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Aurena - Failed Transactions

Thanks @JOOLSE for the guidance

1 year ago

SHAUN_KERSLAKEHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Aurena - Failed Transactions

HiNo we are moving Apps 10 EE to Apps 10 Aurena.I don’t see the screen options in AurenaRegardsShaun

1 year ago

SHAUN_KERSLAKEHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Crystal Setup Error - Could not load file or assembly

@Sajith D I have performed numerous re-starts of the server with no success i’m afraid!

1 year ago

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Replies posted by SHAUN_KERSLAKE

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