Yes, that’s something we can improve. I have added a issue in our side to optimize this process. Thank you for the feedback Hi Chanaka,are there any news about this improvement? It’s still very cumbersome to do translations in IFS Cloud…
This is change is really a mess. I’m getting one or even more notifications for “my” cases and additionally an email, I guess because the sender is not sure that the automatic notification is working (I would do the same).In other cases where I’m added as contact with “CC” option, I get no information at all. Please un-do this change.
May I ask why the “Send Email” was disabled in LCS?How about customers that are not using IFS Managed Cloud and therefore don’t use SNOW-Tickets - how do we communicate with them? They are not listed in SNOW so we can’t use a ticket for communication.A contact note in LCS doesn’t always cause an automatic notification to the person that you want to reach!Write an Email in Outlook and then manually copy it into the case? Isn’t that a bit stone age?
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