Replies posted by Aaron.Sleight

31 Replies

B
Do Gooder (Customer)
BETDANBDo Gooder (Customer)
asked in Upgrades & Updates

Is there a roadmap past 24R1

IFS publishes product roadmaps twice annually.  The Product Roadmap is intended to cover only the current and next product releases.  This is done to ensure a high likelihood of delivering what we have published in the roadmap.  We will be publishing a new roadmap which will be for the 24R1 and 24R2 releases very shortly.For longer term areas of investment beyond that period of time, the Statement of Direction will give some insight into that, but with a lower level of detail and focus on areas of investment rather than features.  A new Statement of Direction will be published very shortly as well.The latest versions of the Product Roadmap and Statement of Direction are always accessible right here in Community in the Product Updates section.https://community.ifs.com/p/productreleasenotes?

2
B
Do Gooder (Customer)
5 hours ago
Kalpani Dissanayake
Superhero (Employee)
Kalpani DissanayakeSuperhero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to track the time users spend on web client screens - FSM

I’m not aware of a way to accomplish this with OOB functionality.  To do so via client scripts, you would need some new events to hook into - namely LostFocus and/or CloseScreen events for the screen.  Even so, this may be difficult as the use could have several screens open on different tabs and conceivably you would only want to track their time while they were actively using a certain screen.  Likewise, they could have multiple tabs open for the same screen, which would further complicate things.Easy enough to track the date/time that a particular screen instance is opened or navigated to, but not possible when closing or navigating from.

1
Aaron.Sleight
Hero (Employee)
29 days ago
E
Do Gooder (Customer)
ERCEUPENSIDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Mobile Log

Who/when log levels are modified are not currently tracked.

4
E
Do Gooder (Customer)
3 months ago
Q
Sidekick (Customer)
qquacSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Flashlight disabled when scanning barcodes ios mobile

Hi @qquac - that is not a core capability of the baseline FSM 6 Mobile application.  If it was previously delivered as a customization, then it’s possible that customization would need to be uplifted and the mobile app be rebuilt and redistributed when you take subsequent baseline application updates. I see that you’ve added an Idea now to have this be in baseline product.  We will review that Idea along with the previously delivered customization and consider for inclusion in a future product update, but it is not currently part of a planned release.

1
Aaron.Sleight
Hero (Employee)
4 months ago
J
Sidekick (Customer)
JonWosterSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Where can I find documentation for scheduling app params?

Documentation for Dynamic Scheduling can be found in the embedded help files, which are accessible through the help menu in the application. Regarding the service_hours_response_type app param, this parameter allows you to use a special time commitment record on your task to define non-standard calendar hours (e.g. outside of the customer’s normal working hours).   It is an optional feature and is not necessary unless you have cases where you want to override the customer’s normal availability hours.  If desired to use this, then you would want to define a new (i.e. do not reuse your existing Accepted of Arrival response types) response type code that you would use on the time commitment for these special hours.  Then the calendar that is defined on that time commitment (as identified by task id and response code) will be used to determine availability for the job.  The time commitments for these exceptional cases would typically be created through the standard time commit generation b

4
Aaron.Sleight
Hero (Employee)
9 months ago
N
Do Gooder (Partner)
neville.eliasDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM IQA in web client

We are not planning on adding the IQA capabilities to the FSM 6 web client.  This decision was based on the level of effort to implement that vs value it is adding.  Here the effort far outweighed the value as there are very few, if any, customers utilizing the IQA capabilities. Since there is such a large overlap in capabilities between IQA and surveys, my question would be are there unique business requirements here that can only be solved with IQA or would a solution involving some combination of surveys and business rules also work?

3
N
Do Gooder (Partner)
11 months ago
J
Do Gooder (Partner)
José PereiraDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Best approach for Multi-day scenario?

Seems as though this is a duplicate question as this one:  

2
Aaron.Sleight
Hero (Employee)
1 year ago
H
Hero (Employee)
Hasara DinuHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Add new parameters to the perform_threesixty_appt_request

One of the required parameters for the perform_threesixty_appt_request MPM is the task itself.  Having the task let’s us know where the work is to be performed and thus, the timezone.In light of that I do not see any value to add a separate parameter for timezone to this MPM.  I would need to better understand the value that you think doing so would provide in order to give additional guidance here. 

1
Aaron.Sleight
Hero (Employee)
1 year ago
D
Sidekick (Employee)
Dayan WijesingheSidekick (Employee)
posted in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Drag and drop in Schedule Board is not supported in latest versions of Chrome and Edge

Yes, there appears to be some breaking change with Chromium in Chrome v105 and Edge v106.  The problem appears to be addressed in version 106 of Chrome, but we need to do more testing with that Beta version to verify. In the meantime, the best way to avoid this problem is to prevent installation of the noted browser versions (may need to turn off auto-update in the browser settings). We will look to see if this is something that can be addressed on our end, but don’t anticipate having an immediate solution, so it is best to continue running the stable versions of the browsers.

2
Jon Reid
Hero (Employee)
1 year ago
K
Sidekick (Employee)
Kulunu AbeysingheSidekick (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Behavior of Task Plan Start in FSM

Yes, the plan start dttm is set initially and then not updated in the scenario that you describe unless it is manually updated or if PSO commits the job (i.e. locks the assigned resource and scheduled dttm). Previously, we allowed the DSE broadcasts to update the plan start dttm, but the volume and frequency of those updates is too much and when dynamic scheduling is being used, then each of those updates really has very little value until the assignment is actually committed and will not undergo any further changes. 

3
Aaron.Sleight
Hero (Employee)
1 year ago
A
Sidekick (Employee)
Abrar khanSidekick (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

ISSUE WITH EMBEDDED WEB PAGES IN WEB CLIENT (iframe)

Please open a support issue for this and we will investigate to see why it is not working as expected.

2
Aaron.Sleight
Hero (Employee)
1 year ago
K
Sidekick (Employee)
Kulunu AbeysingheSidekick (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Questions relating to Schedule Board performance

The WIZARD_RESCHEDULE_NOT_ALLOWED app param does not impact the schedule board in any way. The largest contributors to schedule board performance are:Amount of resources/teams being displayed (lower the better) The period of time being displayed (shorter the better) How frequently the SB is set to auto refresh (less frequently the better) Each of those is controlled through the settings on the schedule board itself, not application parameters. Additionally, there have been several changes to improve the performance of the SB.  If you are not already running the latest FSM 6 update, you should strongly consider adopting that. 

2
K
Sidekick (Employee)
1 year ago
S
Do Gooder (Customer)
StejonatLDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Mass Update for Transfer Unit button in Repair Center

The transfer unit function on this screen is really just a simplified version of the standard misc stock adjustment function, which does support bulk transfer of inventory items from one location to another.  This is limited to items of the same part id which are currently located the same place/location and having the same usable property.  I would suggest giving users access to the Misc Adjustments function on the Logistics Manager screen. If something more is required beyond that, it would need to be a custom development, but this could also be done with a configured custom screen and client scripting which just utlizes the same APIs that the baseline screens use.

2
S
Do Gooder (Customer)
1 year ago
V
Do Gooder (Partner)
vinothaDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM - Column resize is not working for one particular user And one Screen

Strange that it is only affecting one user/screen.  Are you sure that this user is not using some custom configuration for that screen? Once you have that sorted out, you should not need to do things like adding hidden columns as previously suggested.  What you need to do is make sure that the column width percentages add up to 100 for all of that columns in the listview.  That is critical to having the columns displayed properly.  The web client is less forgiving than the smart client when the totaled width percentages are greater than or less than 100.

6
V
Do Gooder (Partner)
1 year ago
B
Sidekick (Customer)
BSiemundSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Using the Work Calendar and Calendar Exceptions for PSO

This will depend on where your resources are being managed -- either in FSM or in the ARP. If in FSM, then the calendar exceptions will be sent to PSO with the nightly initial load job (this must be configured or manually run).  Calendar exceptions are not sent in real time, Person calendar exceptions are. If the ARP is being used, then the calendar exceptions should be maintained within the ARP and not in FSM - there is not a bi-directional integration for calendar exceptions (only Person Calendar Exceptions).

6
E
Do Gooder (Customer)
1 month ago
A
Do Gooder (Partner)
ajayifsDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Web client iframed screen parameters are not getting substituted

@ajayifs I have reviewed this a bit more just now and found this to be a bug with the current web client release.  Please open a support case and we will correct.

3
C
Sidekick (Customer)
1 year ago
A
Do Gooder (Partner)
ajayifsDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Web client iframed screen parameters are not getting substituted

Hi Ajay - The functionality you are requesting is not currently supported in the FSM 6 Web Client.  Please open an Idea for this and we will review.

3
C
Sidekick (Customer)
1 year ago
D
Sidekick (Customer)
dmooreSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Customer Currency - Service Quotation Letter

Check the currency code table and make sure that the EURO entry has the proper currency symbol defined there - in the “Format Override” column.  

1
Aaron.Sleight
Hero (Employee)
1 year ago
AdrianEgley
Hero (Customer)
AdrianEgleyHero (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM - Data Member Specified by 'column name' cannot be found

How to find columns in FSM metadata.  Not sure exactly what you’re asking here?How to see the columns for a particular table?If it is how to search for metadata for a particular column name?  Either way, use the “FSM Metadata” or “Custom Metadata” screen, enter your table_name or column_name search constraints, then select the table(s) that you want to view the metadata for.  On the screen for a particular table, then there will be a child list showing all of the columns for that particular table. The “FSM Metadata” screen shows all of the baseline FSM metadata and this is not editable.The “Custom Metadata” screen will display only the new or overridden metadata that you have in this environment. If your question was actually something else, can you please elaborate?

10
Aaron.Sleight
Hero (Employee)
2 years ago
C
Sidekick (Customer)
cgkougkoulSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 7: is it going to be an on premise version after FSM 6. If not how the customizations (C# code level) from FSM 6 will be transferred in IFS Cloud?

I think I would need to hear a bit more about the customizations in order to give you a definitive answer.It would be best to temper your expectations on what will be possible to carry forward here.  The next version of FSM is IFS Cloud, which will have not only a different language, as you have noted, but also a completely different data schema, APIs, application server, etc.  As such, it is highly unlikely that any coded customizations for FSM 6 will be able to be ported directly to IFS Cloud - some uplift for those will be necessary.  But it’s also possible that the need for a customization will just not be there in IFS Cloud and the business need can be met with baseline functionality or configuration.

3
C
Sidekick (Customer)
2 years ago
tomgreenwood
Superhero (Employee)
tomgreenwoodSuperhero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM dse_allocation table only contains latest visit

@tomgreenwood Yes, I think the situation described is likely related to the changes that you mentioned as part of the correction in update 13.   We are maintaining the dse_allocations by task_id/activity_id combination and no longer including the visit id in the query that is fetching old records to delete.  Multi-visit activities are not supported in baseline FSM. Thanks Aaron, good to get an explanation although it does present us with a bit of a problem when it comes to handling split activities as we were planning to convert each of the splits into a separate task so they can be processed on the FSM side. We shall have to reconsider how to do this, unless it’s possible to add the visit data back into a future update or hotfix ? How/where are you planning to do the splitting into multiple tasks? I am not wanting to add the visit id back into the query that fetches records to delete as that will re-introduce the problem that removing it solved in the first place.

4
Lee Pinchbeck
Ultimate Hero
2 years ago
tomgreenwood
Superhero (Employee)
tomgreenwoodSuperhero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM dse_allocation table only contains latest visit

@tomgreenwood Yes, I think the situation described is likely related to the changes that you mentioned as part of the correction in update 13. We are maintaining the dse_allocations by task_id/activity_id combination and no longer including the visit id in the query that is fetching old records to delete.  Multi-visit activities are not supported in baseline FSM.

4
Lee Pinchbeck
Ultimate Hero
2 years ago
AdrianEgley
Hero (Customer)
AdrianEgleyHero (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM - Data Member Specified by 'column name' cannot be found

Seems like there must be some type of mismatch with metadata and either customer DataTable or Policy classes, or the actual db table. @AdrianEgley are you using just metadata for this custom table or do you have custom classes for it as well?  Did you check the schema for the table in the DB -- i.e. does the expiry_dt column exist on the table. May be able to see exactly what’s going wrong if you turn up server logging to level 9 for EX and DB and then try to set that value.  Then check server log or attach here for us to look at.  And turn log levels back down then.

10
Aaron.Sleight
Hero (Employee)
2 years ago
M
Hero (Partner)
MatAntoiFHero (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM - Portuguese translation for Custom Metadata - Message Translation

Hi @MatAntoiF -First, we have a baseline message translation for Brazil-Portuguese that you may strongly consider using as a starting point.  There is not a Portugal-Portuguese message translation that we supply standard, but the BR-PT may get you most of the way there. As far as custom message translations go, if you are starting with the baseline Portuguese (Brazil) message set, then you would just need to create custom versions of any messages that you want to change.  Those may be used for field labels, code tables, mobile fields, screen names, menu options, descriptions, etc, but it doesn’t really matter what they are used for -- you will still need to consider all of the ones that are visible in the parts of the software that you are using.  I’m not sure I completely understand your question about one or all code tables.  If you are asking what I think, then again, it is really not a matter of needing to go through each code table, but start with the messages themselves.  Some me

2
M
Hero (Partner)
3 years ago
T
Sidekick
TatKhandMSidekick
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

what is the use of mx_u table in FSM?

That table is used internally for usage tracking purposes that could aid in troubleshooting.  The data does not need to be persisted long term though, so if you are finding that it is consuming too much storage in the database, you can safely truncate the table periodically without fear of doing harm elsewhere.

7
E
Hero (Employee)
2 years ago

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