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Replies posted by lopespetro

234 Replies

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lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

APP DEVICE APPROVAL FOR MWO AURENA

Hi This capability doesn’t exist with MWO Maintenance or MWO Service. It wasn’t a greatly used feature by customers so we made the decision to not carry this forward. If you would like this reintroduced then please create as an Idea Cheers James Hi @James Ashmore , tks for the quick reponse!I’ll create this idea.Also I’ll talk to Database supplier to see if we can see any solution, a vpn for instance, to not allow any device be connected to MWO app.The main point is security. Even the company provide a mobile device to the employee, it’s possible to install and login using a private device for example.If you have any other idea please let me know.Tks a lot!

lopespetroHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Aurena Lobby "Like" Filter

If there is a problem with % in your version maybe try this: UPPER(ITEM_DESCRIPTION) LIKE UPPER(CHR(37) || '$CPF_NOME$' || CHR(37)) CHR function gives you character “%” if you use number 37. You can find the ascii number of a character by doing: SELECT ASCII('%') FROM dual Hi @Tomas Ruderfelt , it worked fine!Tks a lot for attention and help!Br.Lopes

lopespetroHero (Customer)

asked in Assets (Asset Management)

PM ACTION CONNECTIONS

Hi, I'm afraid I simplified reality a bit in my answer and I'm sorry for that. The conditions you define on your PM Actions are all linked to a parameter+test point which in turn was previously defined on the object for the PM Action. To always get all this generated at the same time, all your PM Actions must then have the same object and the condition line (parameter+test point) must be set up the same on these PM Actions. This is unfortunately not the case in your example as you have different objects on the PM Actions for Comp and Inst. However this could possibly be solved by inheriting measured values from the object you have on the COMP side to the object you have on the INST side and thus make the measured values follow each other and thus get generation of them at the same time. Unfortunately the functionality for inheriting measured values from one object to another is not part of the standard functionality in APP10. Currently this functionality is only available

lopespetroHero (Customer)

asked in Assets (Asset Management)

PM ACTION CONNECTIONS

Hi, There can be a possibility to solve things by using the Replacements and PM Group ID functionality and not have any PM connections. But there are some things to consider if you want to run it like this. When using replacements you need to do the planning of the PMs in a way that for example the part of the PM to be replaced (PM10) need to be added as a part of the replacing PM (PM11). This mean if PM10 contain of work ‘A’ and you sometimes want to replace PM10 with PM11, the work for PM11 will be planned as ‘A’+’B’ where ‘A’ is from the replaced PM10 and ‘B’ is the additional work. Replacement in one level: Scen 1 – PM11 replacing PM10 PM10 - Small job - (A) PM11 - Medium job - (A+B) Hours PM10 PM11 2000 X 4000 (X) X 6000 X 8000 (X) X 10000 X 12000 (X)

lopespetroHero (Customer)

asked in Assets (Asset Management)

PM ACTION CONNECTIONS

Hi @Dilini Arandara , @Dilani , @Mathias Dahl and @pekase .Tks for the attention and instructions given!I’ll do some tests this week and give you guys a feedback.Br.Lopes

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Aurena Assignment Start/Work Start cannot be later than Assignment Finish/Work Finish

Hi @lopespetro We had couple of fixes in this area in last few UPDs. Any fix done in older UPDs should be in when updated to UPD14. So in this case I would suggest to enable sync traces and get the ApI line no you get the error and check bit more. Alternatively raise a support case and GSO team will check that. Hi @Bandula , I could see the transaction in sync trace but could you help to identify what the problem is?The situation bellow is that the user did the service yesterday but He was able to report just today.Already created the case but no answer from local support.G2330017Follow the text file.Tks a lot

dadudeSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Only objects from Work Task in MWO

@lopespetro Did you able to limit objects to get end user’s task connected objects using that PS filer condition ? Yes @Bandula.I was able following what you said above.Tks for the instructions!

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Aurena Assignment Start/Work Start cannot be later than Assignment Finish/Work Finish

Hi @Bandula, @skullk and @James Ashmore .I found this case with the BUGs.Do you guys think is related even I’m using UPD14?According to support, these BUGs fix are from UPD11 and 13.After apply these pos UPD12, I had no failed transaction. But in UPD14, got them again.Tks fro help

dadudeSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Only objects from Work Task in MWO

Dear @Bandula I am not really sure if you get the issue. The first tests we did was only with the initialisation. Which in turn is no SYNC Job. From my point of view. Another thing would be: Your permission set filter is not filtering on specifc Users. Thus, it is not possible to fetch any information only related to a user. In addition: Your filter would not work for the request Daniel made. I do not see the original question answered yet. Regards Tobias Hi @Bandula and @skullk! Tks for the info.I got it following what you guys have said.First switch equipment object entity sync rule to batch (from group push). Then create a PS filter like this:&0.MCH_CODE in (Select distinct t.actual_object_id from Jt_Task_uiv t where t.task_seq in (select m.task_seq from Mobile_Work_Order_UIV m))

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Aurena Assignment Start/Work Start cannot be later than Assignment Finish/Work Finish

Hi everyone,@Bandula , any news about this situation?Tks a lot

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Aurena Assignment Start/Work Start cannot be later than Assignment Finish/Work Finish

Hi everyone.Raised a case to support: G2330017Getting lots of failed transaction in this process.Hope get this fixed asap.Tks for help

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Workflow Configuration not working

Hi @skullk and @Bandula , tks for the info and attention.I could that there is another view showing the link to org and site.I’m still investigation and doing more tests, but I think the solution is to disable and delete the device in user detail.I created a new workflow, disabled and deleted the device.

lopespetroHero (Customer)

asked in Assets (Asset Management)

Approval process from PM Action after generate WO

Hi, You can probably do this using a custom event that triggers when a WO is created. On that event, connect a custom event action that copies the approval steps from the PM to the WO. Good luck! Hi @Mathias Dahl , tks for the info and advice.I’ll try that way.Br.Lopes

lopespetroHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Internal remark Work Task Field

Hi, Problems is Internal Remarks field not come up in Page designer - JtTask Attribute Lov. We have a known issue of some attributes not show up. So currently those fields can only be added as custom field. It is being investigated by Rnd. Hi @Bandula , tks for the info.Any news about the investigation?Tks a lot

lopespetroHero (Customer)

asked in Assets (Asset Management)

MWO survey answer set logic

Hi @lopespetro Please add below info to the case to recreate the problem by support team. App Name (if Native Apps are using to answer) Client version Set up Survey type (eg. Task, Employee, ??) Did you set ‘start always new’ flag ? Thanks Hi @Bandula , sorry, forgot about that.Already included them.Tks

lopespetroHero (Customer)

asked in Assets (Asset Management)

MWO survey answer set logic

Hi @lopespetro We use answer set to group answers when same survey is being answered by multiple times. It appeared a bug here. Please report a issue with a clear test plan. Cheers, Bandula Hi @Bandula , Tks for the info Case created.G2326577Tks for attention.

lopespetroHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Internal remark Work Task Field

Hi @lopespetro Try this. Add a read only custom field to JtTask LU and publish Add Expression : Jt_Task_API.Get_Internal_Remark(v.Task_Seq) Add the custom field in JtTask Entity details (Touch App/Configuration) Select correct app and version (This part is needed only for Native app) Add Custom Filed to Debrief screen in Page designer Init the device Hi @Bandula, tks for the info, but I need the field in mobile as a normal field so that the user can write information as it’s in mWorkOrder app.Is that possible?Tks alot

lopespetroHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Internal remark Work Task Field

@Bandula . Any help? Tks @Bandula , you know something about it?Tks for help!

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Permission set filter for custom field MWO Aurena native

Hi @kathlk , strange becuase the others fielters are working well.Just the custom field is not.Going to ask the DB adm to restart MWS and try again.I let you know.TKs for attention and help!Br.Lopes

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Permission set filter for custom field MWO Aurena native

Great, I cannot see any PS filters applied for JtTaskStep. Could you please update the PS filter to filter by a custom Filed and also a core field (Where we know it’s works) and do the same test again? Also please add a filter to another entity where we know it’s working. Then we can compare and trace what’s going on in this JtTaskStep. Also please increase the Device Trace Level (Add additional options available) Hi @kathlk , Follow the attach log with all trace cheked.Tks for attention!

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Aurena Assignment Start/Work Start cannot be later than Assignment Finish/Work Finish

Hi all, similar problem found.FT - Actual Start cannot be later than Actual Finish.@Bandula or someone else, you know something about it?Tks for help! Actual start is not greater than the finish. Assignment info.

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Aurena apps, report time before start work causing failed transaction if cancel assignment

Great. raised 2 cases. Thanks a lot.Br.Lopes

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Aurena apps, report time before start work causing failed transaction if cancel assignment

Hi @lopespetro, Good finding. Yes I can see a problem here. In server side it is not allowed to cancel the Work Assignment when Transactions exist, so end up as FT. We can’t block time report until work start as we need to record travel time too. Also engineers can report time for activities before work start. After start travel we can incomplete instead of cancel. But before start travel only option is to cancel and we have a problem when already time reported. Please raise this as LCS case. We’ll try to find a good solution. Cheers, B Hi @Bandula , Tks for the explanation. I’m rainsing a LCS case.I think it should be applied also for the task step, what you think?It’s possible to change task step status and write a remark even in Assigned status.Br.Lopes

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Permission set filter for custom field MWO Aurena native

Yes exactly, Need Trace Type “Init” log file. You can re init the device to take it. Hi @kathlk , Fount it. Follow the attach.

lopespetroHero (Customer)

asked in Assets (Asset Management)

Object levels create WO or PM action not possible

Hi All.Using this query, I’ve found a workorder without object.Meybe the user created the WO, used the object with the respective level, and removed the object another time. But I think even removing the object, the system considered as a WO created for the level.Luckly the WO was just workrequest, I could delete it and then was able to check the pm action and wo flag in object level.Maybe this is the same situation for the other customer.Hope it helps and tks for the attention of everyone.

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