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Replies posted by lopespetro

233 Replies

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meshfemiSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Failed Transaction: Assignment Start/Work Start cannot be later than Assignment Finish/Work Finish.

This should not be causing a failed transaction. Please raise a support ticket to resolve the situation you are seeing Cheers James Hi @James Ashmore / @meshfemi , is this solved? I still have the same problem.Br.Lopes

lopespetroHero (Customer)

asked in Assets (Asset Management)

id object not saving eform answer through tech portal

HI @lopespetro I cant see that there is any respond on your case G2371638. I have the same problem. Did you find a solution ? Hi @CurBeritO , the local IFS support did a technical fix in our environment and it’s working as expected.Br.Lopes

lopespetroHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Select multiple images from gallery in task attachments

@Bandula , @James Ashmore

lopespetroHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS inserts double quotation in migration job

Hi @lopespetro, This is how CSV files work. When it comes to CSV files, double quotes, commas and new line characters are considered special characters. If a certain field contains a double-quote character, then all double-quotes within that field will be replaced with double double quotes. And the whole field will be enclosed in double quotes as well. So your field will be transformed as follows, when it is put into a CSV file: 3"-LP-C10-FBL-012 → "3""-LP-C10-FBL-012" Excel knows how to identify these special characters and show you the field in its original form. If you open your source CSV file using a text editor such as Notepad or Notepad++ instead of Excel, you would see that this is how your field is actually written in your source CSV file as well with extra double quotes. IFS Migration knows how to handle this when performing the migration, so data should be imported to the tables in the correct format. If you need to test, you can just import one record and see if it import

lopespetroHero (Customer)

asked in Assets (Asset Management)

mobile workflow Task Action mandatory

Setting this mandatory means that the app will force for at least one document or media item to be attached to proceed. If you would like this to more granular can you please add an Idea in the community Cheers James Hi @James Ashmore , tks for the quick response. That’s the problem, the app is not forcing the user to attach at least one media or doc.The time mandatory is working well, but media is not.I tested both windows and android.Do you know what it could be, or if I’m missing some thing?Br.Lopes

lopespetroHero (Customer)

asked in Assets (Asset Management)

WorkTask Cost not accepting right decimal input

Hi, In the planning the cost amount is a calculated column from the saved quantity and unit cost. On the transaction the unit cost is a calculated column from the saved quantity and cost amount. The cost retrieval from things like Resources, material, purchase parts, etc. is always per unit, so that is then also applied to planning manual Expense and External planning. Then for the reporting the cost amount is calculated, rounded according to accounting currency, and saved on the transaction and used for accounting, so this is the actual amount used in GL. /Hans Hi, Thanks for your time and explanation. Is it possible to set the Report manual transaction to consider per unit, not accounting currency? or another workaround to fix it? or is there any parameter in account currency that I can modify this?Br.Lopes

PIINKADAMDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Multi-select custom field in MWO

As per release notes Custom Fields of type Enumeration with a Multi format are not supported by the IFS Mobile Framework. Cheers James Hi @James Ashmore , tks for the info.Is this available in IFS cloud mobile?if not, is it possible to customize?Tks

lopespetroHero (Customer)

asked in Assets (Asset Management)

WorkflowObjectQuery taking to long time to sync

Did you add the clause in the permission set filter or the underlying view? A clause in the permission set filter.

lopespetroHero (Customer)

asked in Assets (Asset Management)

WorkflowObjectQuery taking to long time to sync

@lopespetro we got an edit applied to the default where clause in the underlying view to speed up this query. We added a clause that only the surveys that were tied to the objects on work orders assigned to techs would sync. Hi, @PIINKADAM . I did this clause and seens to get a better sync performance. I’m still evaluating to close this topic. In my case, the eforms are linked just with the objects. &0.DATE_CREATED >= SYSDATE Br. Lopes

HubertZDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

mWO initialization time - identify slowness

Hi, Indeed, there is a problem with Grouped Push. I’ve found almost 200 000 rows in mobile_transaction_offline_tab and seems like there is a problem with processing them due to ORA-00001 error in MOBILE_TRANSACTION_PUBLISH_SYS The procedure has been recently changed in standard, so we are going to apply the change (only in the procedure below as the change was marked as grouped patch to apply with a whole UPD) PROCEDURE Insert_Offline_Rows___ ( entity_ IN Transaction_Entity_Row, transaction_filter_id_ IN VARCHAR2, objkeys_ IN Objkey_Table, context_ IN Transaction_Context) IS tab_ Mobile_Objkeys_Type; -- Local PLSQL collections cannot bind into insert, update, delete, or merge insert_count_ NUMBER; BEGIN IF objkeys_.COUNT > 0 THEN SELECT column_value BULK COLLECT INTO tab_ FROM TABLE(objkeys_); --Only insert missing OBJKEYs to the table INSERT INTO mobile

lopespetroHero (Customer)

asked in Assets (Asset Management)

Same site for different company

Hi, It doesn’t seems to be possible as the single primary key in the database table is only the ID of the site (contract). That means each site ID (alone) should be unique. Kind Regards, Athulya Tks for the info.It would be great as the object ID that it is possible to create the same ID in different sites.I’ll check if it’s already in IFS ideas.Br.Lopes

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Instance of entity MOBILE_WORK_ORDER with objid not found in database

Did you manage to get this issue fixed? Hi, @Bernd Osterkamp , yes. it’s Ok after applying Bug id 164281.Br.Lopes

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Change sort field MWO Maintenance 10 All Object

Got it removing one and adding other ordersort. The app recognized.

lopespetroHero (Customer)

asked in Assets (Asset Management)

IFSAPPS10 X IFS CLOUD improvements

Hi @lopespetro, Attached the slides on the new functionalities in IFS cloud related to EAM. Hope this helps! Regards, Mithun K V Hi @EqeMithuV , tks for the ppts.I’ll take a look.Br.Lopes

lopespetroHero (Customer)

asked in Assets (Asset Management)

id object not saving eform answer through tech portal

Hi @lopespetro I have the same behaviour, so I think this is a bug. Please report this to IFS as a case and pelase update me on teh outcome. Thanks, Robert Hi @EqeRobertK , tks for the info.case created. Let’s wait for support. G2371638 Br.Lopes

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

efom answer saving previews cache

Hi The original issue has been reported in IFS Cloud hence it has been fixed only there as I see. If that is required in Apps10, please report a new support issue. Thanks Sampath Hi, Tks for the info.I’ve raised a case yesterday to local support. Hope get this fix soon. G2371173 Br. Lopes

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

efom answer saving previews cache

Hi, This issue has been fixed in 22R2 SU8 via the incident INC0533485. Thanks Sampath Hi @skullk . Tks fo the info.I forgot to say that I’m using IFS APP10 UPD17. MWO Maintenance 10, does this fix work for this version?Br.Lopes

lopespetroHero (Customer)

asked in Assets (Asset Management)

Replace Obsolete revision on PM Action new due date calculation

Hi lopespetro, the reason for the next Due Date being 24/08/2023 is because “fed 2023” (your expected due date) is actually before the PM Action Valid From date which is 06/03/2023. Then the system will plan for the next upcoming Due Date within the PM Action Valid period. When the “Replace Obsolete revision on PM Action” function is used, the new PM Action revision will get SYSDATE as Valid From date. Under normal circumstances, this should not be a problem as your next expected Due Date should be in the future and then fall within the PM Action Valid period. You can handle the above case in a few different ways. You can go to the PM Action Maintenance Plan tab and manually change Due Date, Earliest Start and Latest Finish dates on the upcoming planning line. This will require Signature and Remark but not a new PM Action revision. The rest of the Maintenance Plan List will be updated according to the Work Order when this has been set to Work Done. You can create a new PM Action Re

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

ORA-20105: Actual Start is later than todays date for work order

Hi @Uthpala , I’ve just removed the custom fields from the mobile_work_order logical unit and now it’s OK.I think this has happened because we updated from 14 to 17.Tks a lot.Br.Lopes

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Entity taking too long time to sync

Hi @JOOLSE , the local support helped me with the document.Good explanation there.I’m going to apply some tips informed there.Thanks a lotBr.Lopes

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

BingMapas Mobile user Detail

Hi, Sorry, Just realized this is for IEE. if you setup the BING_VRTMAP_KEY key system parameter and also if you have the license for the (ATU) ‘VIRTUAL_MAP_USER’ then it’s the IEE URL should be the correct application URL and the application type is Web Site. If this still does not work, then might need bit of debugging to see what exactly happening. For example does you IEE allow to validate API key over the internet (Firewall issue? ). May be need to run the map view with the Debug console on and see what calls goes and what data is passing. Let me know if this still a issue. Hi @kathlk, I thought that It could work without the virtual license.With the license it’s OK.Thank you for this info.Br.Lopes

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

BingMapas Mobile user Detail

Hi Did you initialize the device after setting up the system parameter or did you try to perform ‘Sync Now’ on ‘Mobile user Info’ entity? If you have not done either of those action means key has not yet sync down to the device. otherwise, this could be something else related to the key and user account. Hi @kathlk , this is in the IEE screen. Sorry not to showup the whole print.Which applicatino type should I choose?Also, do I need to inform the IFS URL?I already tested with URL and dev or website type but it doesn’t work.

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Entity taking too long time to sync

@Bandula , could you help write a filter like this for the eform answer and media item? or is there another way to improve the sync perfomance?E.g. &0.MCH_CODE in (Select distinct t.actual_object_id from Jt_Task_uiv t where t.task_seq in (select m.task_seq from Mobile_Work_Order_UIV m))I don’t have access to this tutorial bellow shared from @JOOLSE . Tks a lot

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Entity taking too long time to sync

Hi There is a performance tuning document in the community around this that I wrote some time back, which give you an insight on what to look at. It is not specifically written for MWO, but many of the techniques applies to MWO. Hi @JOOLSE , Got and e-mail from community and it says that this info is restricted to employees/partners.Is there anyway to have access or could you share in some pdf file or something?Tks a lotBr.Lopes

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Entity taking too long time to sync

Hi There is a performance tuning document in the community around this that I wrote some time back, which give you an insight on what to look at. It is not specifically written for MWO, but many of the techniques applies to MWO. Hi, @JOOLSE , Tks for the info, but I don’t have permission to this topic.I’ve just sent an e-mail to community requesting the grant.I let you know if I could improve performance.Tks a lotBr.Lopes

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