Question

Shop order cost

  • 26 November 2020
  • 2 replies
  • 250 views
A
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Userlevel 5
Badge +9

In IFS 10 we have very often, during shorter or longer periods during the day, very bad performance in the shop order cost window. System is just hanging when trying to go from shoporder through RMB to shop order cost and user ends up killing the session.

In the overview shoporder costs we have not issues as this data is being updated by the aggregate shoporder cost job but when going to shop order cost by RMB  the same issue appear.

The issue is the same regardless of the status of the shoporder (released, closed etc)

We have not been able to figure out what is causing these performance issues, have anyone experienced the same issue?

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2 replies

M
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Userlevel 6
Badge +12

Hej Anna!

Sound like an issue you should send to IFS Support. When you open this page, a small job is started that fills a temporary table with data. This table is used by many of the tabs in the Shop Order Cost window.

We have large customers using this window, and yes, probably it is a bit slow, but it should not hang. I assume we would have got many more cases to support by now, if this was a common problem.

Do you think you have many users that are accessing this screen at about the same time?

When you do create a support case please provide the sizes of following tables:

  • part_cost_bucket_one_tab
  • inventory_transaction_hist_tab
  • operation_history_tab
  • shop_order_cost_bucket_tab
  • part_cost_bucket_history_tab => this one could be huge

Then we know how much data you have compared to others.

Best Regards,

Mats

A
Rank
Userlevel 5
Badge +9

Thanks for your reply, I will create cast to IFS support

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