Question

RMA's on items that were serialized between being sold and being returned

  • 11 December 2020
  • 2 replies
  • 89 views

Userlevel 4
Badge +8

We are running into errors when we are trying to receive a RMA where the items was serialized between being sold to customer and coming back in as a return.   Anyone know how to make this work


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2 replies

Userlevel 7
Badge +18

Hi Sandra - Apologies for the delay here. What is the error message you’ve received? That’ll help us resolve. 

Userlevel 4
Badge +8

The error we get is Serial number XXXXXXX of part number P2510353 does not exist in PartSerialCatalog