I am wondering if anyone has run into this or has some insight on how to resolve an issue we have. We are in environment IFS 9.
We have a serialized part that has a configuration attached to it. At some point we duplicated the serial in the live system. (Same serial number two different config numbers attached) due to the part numbers being connected one was the superior of the other someone decided to scrap the incorrect part out of the system. This made the serial number still in inventory unusable we do not have the part physically so we need to get this off the books and out of inventory. The part has a current position of Unlocated and operational status of Scrapped, and operation condition non operational when looking in the part serial screen.
Any one have suggestions on how to remove from inventory?
I have already tried to scrap, count out and issue out the part.