Skip to main content
Question

IFS.ai Co-Pilot throws an error when a query is entered but seconds later provides the answer for the same query when re-entered!

  • December 5, 2025
  • 4 replies
  • 62 views
desilvasachitha
Hero (Partner)
Forum|alt.badge.img+7

Hello Folks,

I am using IFS.ai Co-Pilot in IFS Cloud 25R2 (please see below for version details) and am running in to a strange phenomenon. 
 


When I ask a question from Co-Pilot it throws me an error and doesn’t respond. However when i ask the same question again (sometimes few minutes later and/or hours later) it provides me the correct answer. 

See the following test scenarios. 

Step #1 - I’ve asked Co-Pilot to shoe me the steps in sending a notification within IFS, first time it threw me an error. Few seconds later i copy pasted the same query and got the correct answer.  
 


Step #2 - Checked the Co-Pilot error log to see if i can decode it to get to the root cause. 
 


Following is a detailed version of the error blown up. 
 

 
I simply ignored this the first time i saw this as Co-pilot returned me the answer within the next few seconds. However, it felt like an issue when i started seeing the same for 4-5 times within the span of last 2 days.

Can anyone please help me to understand the root cause of the issue so that I can check if we can treat the issue so it doesn’t recur.

Thanks! 
Sachitha

    4 replies

    DHCRADPA
    Hero (Customer)
    Forum|alt.badge.img+11
    • DHCRADPA
    • Hero (Customer)
    • December 7, 2025

    Hi Sachitha,

    Copilot API is initialized for every new context. If possible, please treat Copilot API flow as Asynchronous Calls. I’m seeing this while using Copilot with Python. Fortunately, there I can rerun the query in case of a context error. 

     

    This is a COPILOT thing. If you automate, you can always disregard the 1st request/response and process the 2nd. 

     

    Hope it helps.

    Paul.

      Kristina Johansson
      Do Gooder (Employee)
      Forum|alt.badge.img+6

      Hi ​@desilvasachitha  Thanks for bringing up this issue. We will look into it from R&D.

        desilvasachitha
        Hero (Partner)
        Forum|alt.badge.img+7
        • desilvasachitha
        • Author
        • Hero (Partner)
        • December 8, 2025

        ​@DHCRADPA Thanks very much for bringing in some new context from your experience in Python and the Copilot. 

        Just a little bit more from what I've seen during my testing on this area (although i did not include this information in the test case above), I did run in to same error(as shown above) consecutively for the same query when I re-ran the same(using the re-run command button in the Co-Pilot). This phenomenon kept on happening for 0.5 hrs. and then all of the sudden Co-Pilot started to give me the answer (could be the 7th or the 8th iteration where I re-ran the same query. 

        So it felt strange as i did not change the query (simply use the re-run option) nor didn’t change the page where I asked the question. So it felt little confusing and left me wondering with the ‘why’, hence this question. 

        ​@Kristina Johansson thanks a bunch (as always) for taking this one on. Please do let me know if you need more materials or screen time from my end. 

        Cheers!
        Sachitha D

        Mathias Dahl
        Superhero (Employee)
        Forum|alt.badge.img+32
        • Mathias Dahl
        • Superhero (Employee)
        • December 23, 2025

        This sounds like a temporary fluke in the backend, possibly even in Azure. It's good that you reported it so that we can look into how to avoid it in the future.

        /Mathias
          Terms & ConditionsCookie settingsAccessibility statement