Our IFS system (Client 9.0.44.0 - Server 6.90.18.0) is running extremely slow. Taking a long time to complete customer orders. Seems worse when entering customer name and address and processing credit card payments. What can we do for this?
Userlevel 6
+14
Greetings,
The best option is to submit a case to IFS so that they may investigate the matter. This is the advice provided by
As a last resort, I will bounce the serve in the “hope” that it will resolve the issue. However, the best advice was provided by
Thanks,
JL
Userlevel 7
+18
Actually, we couldn't assume the exact cause without investigating the particular environment.
Could you please send a support ticket to IFS Support? then they will investigate the issue and provide a proper solution/answer.
if it is a general slowness of the environment, most probably it's due to the infrastructure-related issue.
If the slowness is only available on the customer orders, it's due to a product-related issue.
But it needs to investigate the issue to tell the exact reason.
Please log a support case.
-Kelum
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