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Question

Error occured while running the Report. Refer to Print Manager/Print Key 2584

  • May 26, 2025
  • 3 replies
  • 50 views
I
Do Gooder (Customer)
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  • Imalka
  • Do Gooder (Customer)
  • 9 replies

Hi,

two of our users (AP and AR) get below error when generating General ledger report.

print manager error as below:

 

XML looks like this:

 Other users can generate the report. I tried with different languages and layouts.

Does this has to do something with permissions? Appreciate your support.

 

best regards,

Imalka

3 replies

I
Do Gooder (Customer)
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  • Imalka
  • Author
  • Do Gooder (Customer)
  • 9 replies
  • May 26, 2025

We don’t have any custom fields added too.

K
Superhero (Partner)
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  • knepiosko
  • Superhero (Partner)
  • 516 replies
  • May 26, 2025

Hi

Please download xml file from archive and validate xml(using for example Notepad++). There is a problem with generated data. In my opinion rather customization or standard bug than custom field issue.

Piotr --> https://www.linkedin.com/in/piotr-skowronek-8425aa6/
Abises Weerasekera
Do Gooder (Employee)
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Hi ​@Imalka ,

 

It seems this issue is happening when generating the data xml. Better to check it. Could you please compare the data xml which is generated by that 2 users from your database for this report and another environment’s(Where this report is working without an issue)  generated data xml file for the same report?
 

Regards,

Abises Weerasekera

 

www.linkedin.com/in/abises-weerasekera-a8b9961b8


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