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74 Topics
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74 Topics

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Asela MunasingheSuperhero

asked in Forum FAQs & Help

Attachments not downloadable for closed IFS cases

Not sure if this is the correct sub forum to post this question. If not, kindly advise me what’s the correct sub forum. We try to open case attachments from the old [closed] IFS cases that we reported in the past. Seems it’s not possible. Not just me, all my colleagues I tested the issue seem to have it. It would be interesting to know if other customers also face the same issue.Is this an intentional restriction from the IFS side? IFS Customer ID 307435

3 days ago

KristenGastaldoSuperhero (Employee)

posted in Forum FAQs & Help

Archiving Unanswered Older Topics

Hey Community,I’d like your feedback on something. The community has been busy the last couple years. We currently have over 20k topics on the site.And while we work to make sure everyone gets an answer, some topics aren’t replied to. Maybe the query is really complex and requires more time than community members had. Or maybe it was a member looking for an opinion, rather than a how-to, and there wasn’t a similar situation to share. In any case, we have just over 1000 topics with no replies. We have members who answer regularly and we reach out to occasional contributors to answer specific posts, but when I ask people to help, I want to make the best use of their time.So my thought is, if you asked a question 6 months ago and didn’t get a reply, you probably aren’t still waiting on an answer. How would you feel about me moving any questions that are 6+ months old into an archive? They would be closed - not appearing in the search results and not circulated among staff to find an answe

8 days ago

Jamie ByrneSidekick (Employee)

posted in Forum FAQs & Help

Evolving Education Materials - Help Panel Concept

Hi, I’m working on a facet of a large scale project to improve education materials.I’m exploring how an in-product help panel could be beneficial. I’m looking to understand expectation. If you’d like to provide feedback, please use this questionnaire. There are only 5 questions (2 required) and shouldn’t take much more than 5 minutes. Thanks. https://forms.office.com/r/TEuEtQd1Lb

1 day ago

Adam ClineDo Gooder (Employee)

asked in Forum FAQs & Help

Errors when navigating in Community

What’s the best way for our users to get technical support when they run into errors using Community?One of our customers is experiencing the following issue:When they initially go to the community.ifs.com url, and other times when navigating through, they are presented with the following error on the page‘DI\DependencyExceptionCircular dependency detected while trying to resolve entry ‘CommunityVisibility’.

1 month ago

InfFilipVSidekick (Partner)

asked in Forum FAQs & Help

Categories of Answer/Reply in Community portal

Create "Categories" of answers – "Answer" / "Additional Question" / "Escalation" / "Summarization" / "Internal info" /...Give me possibility to mark "Not answer" to make me not accidentally mark something as "Best answer" Add possibility to response on concrete post - eg. thanks or addition info, answer of sub-question but not answer of whole topic/question.

2 months ago

Vimukthi MahakumburaSuperhero (Employee)

asked in Forum FAQs & Help

How advanced is the IFS Community Search?

For an example, I need to search all the posts which has the wording ‘ERROR_359’ in IFS Community? This would help me to see situations which has happened around this particular error and see how the community has solved that issue? Today, when I search, I get so many unwanted results and the result count is 1000s. Also, if some tags can be made mandatory like the track etc, at post creation it would be possible to filter the results effectively. (at least in the relevant forums)

2 months ago

hmccabeSidekick (Customer)

asked in Forum FAQs & Help

Define Subforums

Could you provide a definition of what IFS functions/areas are covered in which subforums? I’m not always sure which sub-forum to post my questions in. thanks

2 months ago

Tove StåhlDo Gooder (Employee)

posted in Forum FAQs & Help

Contribute to better user experience

That user experience is important, I think everyone will agree on. But to achieve great user experience we need knowledge about our users. And the best way to obtain this knowledge is through meeting our users, doing interviews and observe them using our product. To make it easier for us to meet our users, we (the User experience product group at IFS R&D) have created a group for end users. It has end users, that have said okay to participate in studies connected to user experience. They decide the level of engagement. Do you work at a place where you think that there are people who would be willing to participate in this group? Please contact me, tove.stahl@ifs.com, and I will provide more information. Many thanksTove Ståhl

2 months ago

KristenGastaldoSuperhero (Employee)

published in Forum FAQs & Help

Can I keep my community account if I change jobs?

ISSUE/QUESTION: I’d like to keep my community account, but I am changing employers. ENVIRONMENT: IFS Community AUDIENCE: External/All RESOLUTION/ANSWER: If you are changing employers, but would still like to be a member of the IFS community, the community manager can update your current account to reflect your new information, including:Email Address Username Member Type Permissions - The community manager will change your role from employee to customer or partner, or vice versa. What you have access to in the community will adjust as dictated by those roles.DM @KristenGastaldo or email community (at) IFS.com to have these changes made.You can update your company and role in your profile settings. CAUSE: N/AADDITIONAL INFORMATION: N/ASCRIPTS/LOGS: N/ASOURCE: Kristen Gastaldo VERIFIED: YES

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3 months ago

JohannesKnustSidekick (Partner)

asked in Forum FAQs & Help

Please help for the IFS Community Profile Links

hi,all my history and links are gone. Any help?

3 months ago

AddMikaeADo Gooder (Partner)

asked in Forum FAQs & Help

Why don't I have access to product releases?

Hi, As a partner, why don’t I have any access to the Product Updates section?Best regards,Mikael Algeroth,Addovation

4 months ago

Jamie ByrneSidekick (Employee)

posted in Forum FAQs & Help

Get involved. We'd love to hear from you

Hi, I just wanted to highlight two projects I’m involved in that would really value your input. Education Materials - we are wanting to understand what challenges you’ve had trying to find and consume education materials. What has been the impact and what could we do to improve them? Call to Action - for this project we’re keen to understand how your business is identifying IFS updates or features to adopt? Are you finding the right information to support decisions and uncovering features that will bring efficiencies? Your insights help us to correctly frame the problem(s), design suitable solutions and prioritise the release of features. We’ve already heard from 9 customers and partners but would love to have more insights (plus, we enjoy meeting you!). Please contact me through the Community or via email - jamie.byrne@ifs.com - if you’d like to participate or have any questions (usually a 40-50 minute call). Thanks

3 months ago

DAMS SueDo Gooder (Customer)

asked in Forum FAQs & Help

Help page on Support Portal gives error

I’m trying to use support.ifsworld.com but want to use the Help functionality in order to understand how to update cases. But, if I press any of the Help options I get the following error message. Are there any instructions for how to use the support site?This site can’t be reachedCheck if there is a typo in dse1lcsas3.corpnet.ifsworld.com. If spelling is correct, try running windows network Diagnostics.DNS_PROBE_FINISHED_NXDOMAIN

4 months ago

JorgePintoDo Gooder (Customer)

asked in Forum FAQs & Help

Search the community always returns 0 results

No matter what we search for in the community we always get no results found. Anyone else experiencing this?

4 months ago

KristenGastaldoSuperhero (Employee)

published in Forum FAQs & Help

Best of 2021

Like many of us, I spend a bit of time at the end of the year reflecting on all that we’ve been able to accomplish. 2021 has been a year not without challenges - for many of us both professionally and personally. I hope that you’ve all had a year of good health with personal and professional accomplishments.The community has continued to grow this year, due to your steadfast contributions and company. This year we had: All these metrics represent individuals; people who have contributed - asking, reading, responding, and collaborating. We’d like to recognize a few of these people, as our: Best All Around: @Yasas Kasthuriarachchi was our top contributor for 2021! He has the most new topics (238), most replies (712), most likes received (1498), and most likes given (2552). Most Likely to Respond: Our Advanced Competence Hub team led this one with #1 @Yasas Kasthuriarachchi at 712 and #3 @Lee Pinchbeck at 559. @Mathias Dahl was #2 with 564 replies posted this year.@ShawnBerk and @Asela M

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4 months ago

dsjSuperhero (Partner)

asked in Forum FAQs & Help

IFS 10 Technical documentation removed from docs.ifs.com

I have noticed that IFS10 documentation which was available in https://docs.ifs.com/techdocs/ is news removed. As a consequence, the links pointed to IFS10 technical documentation in forum questions are no longer working and forum members won’t have a common documentation to refer.Hope forum moderators will act on this.

5 months ago

envkavitaDo Gooder (Partner)

asked in Forum FAQs & Help

Subscribe to KBA

How can I subscribe to KBA

5 months ago

chfmartinezdDo Gooder (Customer)

asked in Forum FAQs & Help

Setup new community users

How do we get new users setup to access this IFS Community?

5 months ago

BenVollmerSidekick (Employee)

posted in Forum FAQs & Help

Welcome Customers to IFS Ideas!

We are pleased to welcome our customers to our new Idea Management platform built into IFS Communities starting December 15, 2021! We have been testing it with teams inside IFS and our partners over the last six months and are excited to welcome you, our customers to it.Doing this will help us understand and empathize with your needs. It will enable us to engage in a conversation around your ideas and allow you to provide feedback directly into the IFS Product Management teams.What is an idea?Customer Feedback – Does some functionality not work as you expect it to? Would you to give us an idea of how to improve something that may not be directly to a specific area of the application? Feature Requests – Do you have a way to improve a feature? Do you wish a feature did another feature? This is a great way for you to give direct feedback to is. Product Suggestions – Do you have an idea for new features we should develop? Do you wish we could extend your IFS Cloud Application to some new a

5 months ago

AlanSDo Gooder

asked in Forum FAQs & Help

Maximum of 10000 Characters

HiWhy do I get this message when trying to private message someone in the community?My post does not come close to containing 10000 characters in the form of text.ThanksAS

5 months ago

Linda SmitDo Gooder (Employee)

posted in Forum FAQs & Help

Are you interested in helping us to improve on our User Education material offering?

Calling all IFS Customers and Partners:Within IFS RnD we are reviewing our User Education material offering with the goal of improving on usability and align it more to your needs. Therefor we would like to give you the opportunity to let us know what areas you feel we should improve upon and how you feel we should do this.If you are interested in letting us hear your voice and helping us improving on this, please send an email to: Linda Smit and mention “User Education” in the title.Thanks in advance for responding,Linda Smit,Principle User Education Specialist, Product ExperienceIFS Research and Development

5 months ago

Adam BeredaHero (Customer)

asked in Forum FAQs & Help

Filter solved questions in the community portal

Hi,This is about the way we use this community portal. I would like to filter answered questions, to review only open topics - and could not find a way to do it. Is there any way? What do you think - if it is not possible now - would it be useful?

6 months ago

arnaudguedonDo Gooder (Customer)

posted in Forum FAQs & Help

Gold - Platinium contract

Hello, For the attention of IFS customers:Do you have an increase in the quality of the support service by switching to Gold contract or to Platinium contract? Thanks for your reply !!Arnaud G.

6 months ago

KristenGastaldoSuperhero (Employee)

posted in Forum FAQs & Help

New Categories Available in the Forum

Our community forum has grown tremendously since we launched in Oct 2019. We’ve have over 7k conversations taking place in the Your Questions Answered space!Some areas of interest could benefit from having their own dedicated category, so we have added the following: Supply Chain (formerly included in Buying) Document Management (formerly included in Service) FSM & PSO (formerly included in Service) Project Based (new category for Sales/Sub Contract/Resource Management) Wadaco (formerly included in Products) We’ve also renamed a few: Selling is now Distribution (CRM, Commerce) People is now HCM (HCM, Payroll) Technology is now Framework and Experience You now have the ability to select these when posting new topics. Please be sure to subscribe to them if you’d like to keep up with those conversations. Happy to hear any feedback you have! The community is ever-evolving, so any ideas you have to improve your experience are appreciated.

9 months ago

KristenGastaldoSuperhero (Employee)

published in Forum FAQs & Help

Getting Started in the IFS Community for Customers

New to the community? Check out this presentation on how to join, create new topics, and get involved. This presentation is specifically for our customers and mentions areas of content that are not available to the general community, but restricted to customers (but may be available to partners and employees as well). Please ask any questions you might have in the comments section.

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9 months ago

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